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Hotel NYX Cancun All Inclusive

3.5 star property

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Photo gallery for Hotel NYX Cancun All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Creator video
4 restaurants, breakfast, lunch, dinner served; international cuisine
Front of property – evening/night
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪6 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Gaviota Azul Beach
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite (Sunset)

Suite (Sunset)

Suite (Sunset)

8.6 out of 10
Excellent
(45 reviews)
  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(82 reviews)
  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Room

Junior Room

Junior Room

8.0 out of 10
Very good
(6 reviews)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | View from room

Standard Room

8.2 out of 10
Very good
(58 reviews)
  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

8.4 out of 10
Very good
(34 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel NYX Cancun All Inclusive

On beach with outdoor pool, near La Isla Shopping Mall
At Hotel NYX Cancun All Inclusive, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the property's 4 restaurants.
Hotel NYX Cancun All Inclusive offers 196 air-conditioned accommodations with safes and hair dryers. This Cancun property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the property include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Hotel NYX Cancun All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from La Isla Shopping Mall. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with a beachfront location at Deck, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and volleyball
  • Guests have great things to say about the beach and the clean accommodations
  • Just a 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 8 minutes by foot from La Isla Shopping Mall
Hotel NYX Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. After a day at the beach, enjoy amenities at Hotel NYX Cancun All Inclusive like an outdoor pool, a fitness center, and a steam room.

Free breakfast is served daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Deck - This beachfront restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Foosball table
  • Gym
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with elevator service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel NYX Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
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Hotel Nyx Cancun All Inclusive Cancun
Hotel Nyx Cancun All Inclusive All-inclusive property
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Hotel NYX Cancun All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 768 out of 1315 reviews
Rating 8 - Good. 299 out of 1315 reviews
Rating 6 - Okay. 139 out of 1315 reviews
Rating 4 - Poor. 49 out of 1315 reviews
Rating 2 - Terrible. 60 out of 1315 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Princess Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place exceeded our expectations, from the place to the staff, it was top notch! Special mention and thanks to Joel, Emiliano and Carlos (staff) who made sure we were well served, as well as to Stephanie (emcee) and Jahir (Dj) who made the activities super fun. Don’t miss out on their planned volleyball and music games. Just a heads up that there is an environmental fee of around 335 Mexican pesos. Apart from that, we had a great experience. Will come back for sure!
Stayed 4 nights in Mar 2025

10/10 Excellent

Winslet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff service. Big shout out to Joel, Emiliano, Carlos, and those staff who organize the activities (dj and mecee). These staff went above and beyond to make our stay memorable and comfortable.
Stayed 5 nights in Mar 2025

10/10 Excellent

AYAKA

Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel Wesley

Travelled with family
Liked: Amenities
Great And relaxing
Stayed 5 nights in Mar 2025

6/10 Okay

Maribel, Powder Springs

Travelled with family
The room was good clean and new, the food was not good at all not variety, only one restaurant at the time, the staff not good, looks that they have to do many things and the same time, not enough staff.
Stayed 5 nights in Mar 2025

10/10 Excellent

Heroina

Travelled with group
Liked: Amenities, property conditions & facilities
Exelente
Stayed 6 nights in Mar 2025

8/10 Good

Lila

Stayed 7 nights in Mar 2025

10/10 Excellent

JINWEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy for our stay 😂
Stayed 14 nights in Feb 2025

10/10 Excellent

Gregory

Travelled with partner
There was nothing more that we could have asked for. The property was small enough that the staff would recognize you, but large enough to have some variety with the food. The poolside Bar and Grill had a different theme every night. There was live entertainment in the lobby bar, but not too loud to keep you awake. We will definitely c9me back to this property.
Stayed 8 nights in Mar 2025

10/10 Excellent

Pedro, Hatboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff was very crown and helpful! Wonderful atmosphere to be in. Food was very good as well!
Stayed 2 nights in Mar 2025

10/10 Excellent

Hannah

Stayed 5 nights in Mar 2025

10/10 Excellent

Farrah Holder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the BEST properties for its food, clean and comfortable rooms, and (above all) its staff! The only drawback is the very limited (and often occupied) seating around the pool. We rarely were able to sit or store our towels during our stay there. The staff, though, made up for this minor inconvenience! We will go back! BTW, Ivonne (the concierge) went out of her way to help us, even bringing us a bag of authentic coffee to bring home with us!
Stayed 7 nights in Mar 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The only downside is that they have a small pool in relation to hotel size. Not enough lounge chairs.
Stayed 2 nights in Feb 2025

2/10 Terrible

Michael, Alta Loma

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT RECOMMEND! This was the worst hotel experience of my life! I’ve stayed at hostels in developing countries with better customer service and significantly better cleanliness. Our experience at this hotel started off promising but quickly turned into a series of frustrating mishaps. Upselling tactics began immediately, with one staff member attempting to push my friend into a "better" room that was actually worse. Fortunately, there was a helpful staff member who stepped in to provide a proper upgrade. The aggressive upselling continued when we met Alfredo from the concierge team. He made inappropriate comments, admitted to being on drugs, and harassed my friend. He also misled us into attending a vacation club seminar by promising a complimentary hibachi dinner and oceanfront cabanas—none of which were honored. When we tried to redeem these perks, we faced miscommunication and outright denial from the staff, culminating in an embarrassing public confrontation with the Guest Experience Manager, Andrea Ugalde. You are harassed when by the bars and pool to buy club tickets ALL THE TIME. The lack of coordination among staff, broken promises, and poor customer service made our stay incredibly frustrating. Despite an apology from the hotel’s Director, the failures continued, making this one of the most disappointing hotel experiences we’ve had. Rooms were dirty and smelled like mold. Ordered room service that was never delivered. Highly advise to stay elsewhere!
Stayed 4 nights in Feb 2025

2/10 Terrible

JOAOZITO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never ever recommend this hotel to anyone. I had complaint to the manager Mr. Leonardo about the issue I had in that hotel but he never bothered to take care of the situation. I was threatened by one of their staff , it was very scary. When I complained to the manager he did not take any action. I will never ever go to this hotel again and will not recommend this hotel to anyone. The manager Mr. Leonardo is very unprofessional and doesn’t know to take care of the situation when customer life was threatened. This is ridiculous and very scary. I would like to request Expedia not to have this hotel as your partner.
Stayed 5 nights in Mar 2025

2/10 Terrible

Michael, Alta Loma

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT RECOMMEND! This was the worst hotel experience of my life! I’ve stayed at hostels in developing countries with better customer service and significantly better cleanliness. Our experience at this hotel started off promising but quickly turned into a series of frustrating mishaps. Upselling tactics began immediately, with one staff member attempting to push my friend into a "better" room that was actually worse. Fortunately, there was a helpful staff member who stepped in to provide a proper upgrade. The aggressive upselling continued when we met Alfredo from the concierge team. He made inappropriate comments, admitted to being on drugs, and harassed my friend. He also misled us into attending a vacation club seminar by promising a complimentary hibachi dinner and oceanfront cabanas—none of which were honored. When we tried to redeem these perks, we faced miscommunication and outright denial from the staff, culminating in an embarrassing public confrontation with the Guest Experience Manager, Andrea Ugalde. The lack of coordination among staff, broken promises, and poor customer service made our stay incredibly frustrating. Despite an apology from the hotel’s Director, the failures continued, making this one of the most disappointing hotel experiences we’ve had. Rooms were dirty and smelled like mold. Ordered room service that was never delivered. Highly advise to stay elsewhere!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lala Nacional

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Mark

Stayed 5 nights in Mar 2025

10/10 Excellent

Robert, Falmouth

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent experience at NYX Cancun. The food was very good in the Italian, Japanese, and the regular restaurant. The service in all of them could not have been better. The facility is right on the beach, and the lounge chairs were available. We would highly recommend this hotel and would like to revisit some day.
Stayed 5 nights in Mar 2025

6/10 Okay

Goldy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was our first stay at the NYX. Its a small resort with great food, but not alot of dining options. Only a few bars, but the staff were very friendly and helpful. The thing that we didnt like was constantly being approached in the lobby by staff trying to get us to sit in on a timeshare presentation. This always ruins our experience with hotels in mexico. Especially after a long day of travel and just wanting to get to our room to offload our luggage and get changed. In order to get our cards for the beach towels, they make you meet the timeshare pusher in the lobby, who will give u your cards.
Stayed 3 nights in Mar 2025

10/10 Excellent

Delcia Delena

Stayed 7 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Arshaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Aline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at NYX Cancun, all staff very friendly, awesome service and just feels like you're in Paradise. Special shout out to the receptionist Eyjena (not sure if spells like that) but she made sure we had a great experience, thank you very much. I'll definitely recommend to my friends and I look forward to come back to this gorgeous hotel! ⭐⭐⭐⭐⭐
Stayed 5 nights in Feb 2025

10/10 Excellent

Patty

Stayed 3 nights in Nov 2024