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JW Marriott Cancun Resort & Spa

5.0 star property

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Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
Property video
Luxury Suite, 1 King Bed with Sofa bed (Balcony) | Pool
On the beach
On the beach

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Air-conditioning

Explore the area

View in a map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪5 min walk‬
  • Place, Aquaworld
    ‪9 min walk‬
  • Place, Oasis Arena
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite, 1 King Bed with Sofa bed (Balcony)

Luxury Suite, 1 King Bed with Sofa bed (Balcony)

Luxury Suite, 1 King Bed with Sofa bed (Balcony)

8.0 out of 10
Very good
(8 reviews)
  • 73 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Balcony

9.0 out of 10
Wonderful
(6 reviews)
  • 89 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Minibar, in-room safe, desk, blackout curtains

Grand Suite, 1 Bedroom, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 125 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout curtains

Club Suite, 1 Bedroom, Balcony

  • 89 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Minibar, in-room safe, desk, blackout curtains

Club Suite, 1 Bedroom

  • 125 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 Double Bed

Presidential Suite, 1 Double Bed

Presidential Suite, 1 Double Bed

  • 274 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(70 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout curtains

Premium Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(11 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Double Bed, Balcony

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 King Room

Minibar, in-room safe, desk, blackout curtains

Club 91 King Room

  • Sleeps 3

View all photos for Club 91 Two Double Room

Minibar, in-room safe, desk, blackout curtains

Club 91 Two Double Room

  • Sleeps 4

View all photos for Deluxe King Room with Ocean View and Balcony

Minibar, in-room safe, desk, blackout curtains

Deluxe King Room with Ocean View and Balcony

  • Sleeps 3

View all photos for Deluxe Two Double Room with Ocean View and Balcony

Minibar, in-room safe, desk, blackout curtains

Deluxe Two Double Room with Ocean View and Balcony

  • Sleeps 4

View all photos for JW Luxury Suite

Minibar, in-room safe, desk, blackout curtains

JW Luxury Suite

  • Sleeps 4

View all photos for Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony

Minibar, in-room safe, desk, blackout curtains

Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony

  • Sleeps 4

View all photos for Grand Ocean Front Suite

Minibar, in-room safe, desk, blackout curtains

Grand Ocean Front Suite

  • Sleeps 4

View all photos for Premium King Room with Ocean View

Minibar, in-room safe, desk, blackout curtains

Premium King Room with Ocean View

  • Sleeps 3

View all photos for Premium Two Double Room with Ocean View

Minibar, in-room safe, desk, blackout curtains

Premium Two Double Room with Ocean View

  • Sleeps 4

View all photos for Club Presidential Suite

Minibar, in-room safe, desk, blackout curtains

Club Presidential Suite

  • Sleeps 2

View all photos for Premium Room, 1 King Bed, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Ocean View (Balcony)

9.0 out of 10
Wonderful
(110 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout curtains

Club Suite, 1 Bedroom, Balcony

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott Cancun Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and safes. Rooms open to balconies. Accommodations are furnished with twin sofa beds. LED televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
JW Marriott Cancun Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Nichupté Lagoon. You'll find features like free valet parking, plus 3 outdoor pools and 4 restaurants.
  • Free valet parking and self parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and 3 outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, manicures and pedicures, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a 24-hour gym, and a steam room
  • Guests have great things to say about the helpful staff and the pool
  • Just a 4-minute drive from La Isla Shopping Mall and a few minutes from Iberostar Cancun Golf Course
  • Airport shuttle service available for a fee
JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar.

A business center and meeting rooms are available. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury JW Marriott Cancun Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 11:30 AM.
JW Marriott Cancun Resort & Spa has 4 restaurants serving breakfast, lunch, and dinner.
Bravio - This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room cot
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet (80 centimetre high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Twin sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 784 out of 1001 reviews
Rating 8 - Good. 122 out of 1001 reviews
Rating 6 - Okay. 42 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Julio

Stayed 5 nights in Jun 2025

10/10 Excellent

Clivia, Pasadena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Jon, The Woodlands

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property staff are great…but property is CONSTANTLY under renovation. Limited restaurants due to closures, no lobby, lobby bar or evening entertainment. Prices on site have risen and some services reduced…no turn down service anymore, no slippers in room…I know, first world problems (!) but it’s supposed to be a flagship JW resort. Lost its sparkle, and almost guaranteed to have jack hammers and saws working whenever we go.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hanret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel safe area and clean beds so comfortable
Stayed 4 nights in Sep 2025

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was amazing safe area clean staff friendly
Stayed 4 nights in Sep 2025

10/10 Excellent

Marcello, Naples

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great service.
Stayed 4 nights in Sep 2025

10/10 Excellent

Chanel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was super nice and friendly and was very helpful. Besides the seaweed on the water, everything was excellent. Gustino restaurant was wonderful.
Stayed 7 nights in Sep 2025

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff , as always was excellent! Beach needs major cleanup, and it’s become very narrow. The Beach used to be your crown jewel.
Stayed 11 nights in Aug 2025

10/10 Excellent

Gurdeep Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Balcony with view of resort area and the ocean. Relaxing vibe… quiet in the eve with only ocean sounds. The thai restaurant wasnt available to us unfortunately. Food at the restaurants we visited was good but service was inconsistent at the italian one. The spanish restaurant had really nice servers and we met a wonderful chef there. We also enjoyed breakfast there daily. Gym facilities were superb and clean with a good mix of equipment. The outdoor pools were great… we enjoyed them most at around sunset. Our first trip to Mexico and truly an enjoyable experience.
Stayed 4 nights in Aug 2025

8/10 Good

merna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and safe space
Stayed 7 nights in Aug 2025

10/10 Excellent

Nallely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Would definitely go back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Marjan Isabelle

Stayed 8 nights in Aug 2025

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 5 nights in Aug 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The property was exactly what I expected it to be per the reviews from other guests. It was quiet and the staff was absolutely amazing. Everything was so clean and I definitely plan on staying there again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Oxana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some construction - remodeling of the lobby bar and some units but not too noisy.
Stayed 2 nights in Aug 2025

8/10 Good

lauren, Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was gorgeous, our room was amazing. The staff was so friendly and accommodating. We really had the greatest time ever! It would be nice to add in poolside activities, especially on the weekends. Or at least playing some salsa music. Evening entertainment would’ve been cool too. Hopefully management considers adding those things in.
Stayed 4 nights in Aug 2025

10/10 Excellent

Renato

Liked: Cleanliness
Stayed 4 nights in Jun 2025

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we enjoyed the hotel very much. So, we are planning to go back there with my family members in the future.
Stayed 5 nights in Aug 2025

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property especially the pools. However restaurant option are expensive and not family friendly
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria, Spring Hill

Stayed 3 nights in Aug 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The staff was great. The beach there at the hotel was atrocious. It was full of seaweed and smelled like rotten eggs. We didn’t even get to enjoy the beach on our trip at all we didn’t go in The restaurants at the facility are also not very good food, but that seem to be typical of the region. Also, this hotel shuts down at about 6 PM so if you’re in your 30s and looking to have any kind of fun at your resort, this wouldn’t be it for you. You can’t even go sit at the pool bar past 6 PM. But again, the staff was great, and the facility was beautiful, if I was rebooking, I would go somewhere else with some nightlife and a clean beach and some good food.
Stayed 5 nights in Aug 2025

8/10 Good

Ricardo, Gilroy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Food was very good, bed was comfortable with excellent views of the ocean. Only problem was the amount of construction in the hotel that we were not aware of at the time of booking. Glad our room was far from it but we could still here the drilling all day.
Stayed 10 nights in Jul 2025

10/10 Excellent

Daniela

Stayed 7 nights in May 2025