Popular property highlights

Free self parking
Free valet parking
Free WiFi
Indoor pool
Business centre

Located in Avenida Kukulkan within 2 miles (3 km) of La Isla Shopping Mall, JW Marriott Cancun Resort & Spa is within a few miles (5 km) of other popular sights such as Delfines Beach. This 448-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants. It's on the beach and also a short walk from Ballenas Beach and Aquaworld.

Dining

This resort is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.

The 448 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect WiFi, wired Internet, and LED TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free newspapers are other standard amenities.

Rooms

Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 18.00 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and a spa tub.

Property features

  • Free WiFi and wired Internet in public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Highlights

Renovations & Closures

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The property will be renovating from 10 July 2017 to 13 December 2017 (completion date subject to change). The following areas are affected:
  • Swimming pool
  • Select guestrooms
  • Tennis courts
The following facilities will be closed from 19 October 2017 to 13 December 2017 (dates subject to change):
  • Bar/Lounge

Hotel Amenities

Hotel Amenities

In addition to an indoor swimming pool, jet spa, and fitness center equipped with weight machines, cardio machines, and free weights (all complimentary), the three-story, 3,252-square-meter (35,000-sq-ft) health-and-beauty spa includes women's and men's wet sides with saunas, steam rooms, Vichy showers, side-by-side hot and cold eight-person spa tubs, and relaxation lounges (daily surcharge for all).

Spa services include massage, body scrubs and wraps, and facials--many featuring traditional Mayan techniques and ingredients--as well as hair- and nail-care and waxing. An exercise studio offers Pilates, yoga, aerobics, kickboxing, stretching, and spinning classes (surcharges for all classes). Connected by a 40-meter (44-yard) skybridge, a partner resort, Marriott CasaMagna Resort Cancun, includes a children's club offering supervised activities (surcharges) for guests' children aged 4-12. Guests enjoy signing privileges at Marriott CasaMagna Resort Cancun's restaurants. A shopping arcade includes an art gallery and a jewelry shop. A business center contains five computers offering high-speed Internet connections (surcharges). Wireless Internet access (surcharge) is available throughout the resort. The JW Marriott Cancun Resort purifies its water.

  • Indoor pool 
  • Poolside bar 
  • Swim-up bar 
  • Children's pool 
  • Steam room 
  • Sauna 
  • Spa tub 
  • Full-service spa 
  • Free newspapers in lobby 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Airport transportation (surcharge) 
  • Meeting rooms 8 
  • Conference space 
  • Business center 
  • Express check-in 
  • Porter/bellhop 
  • Express check-out 
  • 24-hour front desk 
  • Multilingual staff 
  • Safe-deposit box at front desk 
  • Total number of rooms - 448 
  • Hair salon 
  • Gift shops or newsstand 
  • Shopping on site 
  • Dry cleaning/laundry service 
  • Babysitting or childcare 
  • Elevator/lift 
  • Number of floors - 14 
  • Tennis on site 
  • Number of bars/lounges - 4 
  • Wedding services 
  • Coffee shop or café 
  • Concierge services 
  • 24-hour fitness facilities 
  • Tours/ticket assistance 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Number of outdoor pools - 3 
  • Children's club 
  • Rooftop terrace 
  • Laundry facilities 
  • Garden 
  • Free valet parking 
  • Outdoor tennis court 
  • Number of restaurants - 8 
  • Free self parking 
  • Smoke-free property 
  • Spa services on site 
  • Supervised childcare/activities 
  • Breakfast available (surcharge) 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Indoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Wireless internet access ( USD 18.00 per day ), Wired internet access ( USD 18.00 per day )

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Premium bedding 
  • Separate sitting area 
  • Balcony 
  • Room service (24 hours) 
  • Blackout drapes/curtains 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Turndown service 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • In-room childcare (surcharge) 
  • Cable TV service 
  • Pillow menu 
  • Iron/ironing board 
  • In-room safe 
  • Daily housekeeping 
  • Desk 
  • Wired high-speed Internet access (surcharge) 
  • In-room massage available 
  • LED TV 
  • Rollaway/extra beds (free) 
  • Free cribs/infant beds 
  • WiFi (surcharge) 

Where to Eat

Sedona Grill - Enjoy steak, seafood, pork and poultry dishes served with a distinctive Southern flair inspired by the tastes and culture of the American Southwest. Sedona Grill has a bar and is open for breakfast, lunch and dinner.

Gustino Italian Grill - Fine-dining Italian dinner restaurant featuring antipasti bar and a domed ceiling painted with a mural. (Closed October 5, 2010 through November 1, 2010.)

Beachwalk - Casual open-air spot open mid-morning to early evening for light lunches and snack foods. Indoor and terrace seating. Beachwear sold, also.

Gift Shop/Deli - All-day takeout foods, espresso drinks, pastries, gelato.

Lobby Bar - Ocean view, overstuffed seating, fresh flowers, floral carpets. Open late afternoon to late night for espresso, brandy, cigars, cocktails. Live music nightly during high season.

Pool Bar - Open mid-morning to early evening for snack foods, tropical drinks.

Lobby Bar - Espresso, brandy, cigars, and tropical drinks are the features here, in a gracious setting of plush seating and floral carpets.

Gourmet Deli - This spot has takeout foods, espresso drinks, pastries, and gelato available at breakfast, lunch, and dinner.

The hotel also contains a deli/espresso/gelato shop.

Nearby Things to Do

Arrayed above the resort's 200-meter (219-yard) beach frontage are a main pool complex, a 6-meter-long (20-ft) spa tub, and a second, 14-meter-long (45-ft) quiet freeform pool secluded on the hotel tower's south side. The sinuous, 100-meter-long (109-yard) main pool includes a toddler's wading area, and has an infinity edge overlooking the Caribbean Sea. Two six-person spa tubs adjoin the pool. Thatch-roof palapas with lounge chairs and fruit can be rented on the beach.

Near the quiet pool lies a lagoon-style 4.5-meter-deep (15-ft) scuba-diving pool measuring approximately 15 by 15 meters (50 by 50 ft) containing an artificial reef and connecting to a 100-meter-long (109-yard) shallow channel for beginning divers. An independent watersports center, AquaWorld, offers beginner, refresher, and certification diving courses (surcharges).

An indoor pool sheltered by a two-story pavilion with floor-to-ceiling windows includes a 23-meter (25-yard) side for swimming laps and jets on a shorter side for swimming against a current. Adjacent to the pool is a 5.25-meter-square (17-ft) spa tub.

The resort rents boogie boards, and AquaWorld arranges parasailing flights. AquaWorld's main center is a marina located 1.5 km (1 mi) away on Nichupté Lagoon, where a myriad of watersports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions.

The resort includes two lighted tennis courts (surcharges). The 18-hole Hilton golf course is 2.5 km (1.5 mi) from the hotel, and the 18-hole Pok-Ta-Pok Golf Club is 7.5 km (4.75 mi).

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Personal motorized watercraft on site 
  • Sailing nearby 
  • Scuba diving nearby 
  • Water skiing nearby 
  • Windsurfing nearby 
  • Parasailing nearby 
  • Fitness classes on site 
  • Pilates classes on site 
  • Playground on site 
  • Surfing/boogie boarding on site 
  • Yoga classes/instruction on site 

Spa Services

  • Steam room in spa 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.
Guests who book a minimum 3-night stay in a "Club 91" room type will receive roundtrip airport transportation and must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up. For more details, please contact the office using the information on the reservation confirmation received after booking.
The Club 91 Level at this property will be under renovation from October 19 - December 13, 2017, as well as the adult pool and select room renovations July 10 - December 13, 2017. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: USD 28 per person (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 18.00 per person (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Marriott Resort Cancun
  • Jw Marriott Cancun Hotel Cancun
  • Cancun Marriott
  • Cancun JW
  • Cancun Marriott JW
  • Cancun Marriott Resort
  • JW Cancun
  • JW Cancun Marriott
  • JW Marriott Cancun
  • JW Marriott Cancun Resort
  • JW Marriott Resort Cancun
  • Marriott Cancun

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Special Offer

Book a minimum 3-night stay in any "Club 91" room type and receive roundtrip airport transportation.

Guests must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up; contact information is provided on the booking confirmation email. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.


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