87.0% Based on 4813 reviews TripAdvisor traveller rating 4.5 out of 5

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Hotel Description

A luxury stay in Cancun awaits you at JW Marriott Cancun Resort & Spa. You'll be 2.9 km (1.8 mi) from La Isla Shopping Mall and 3.2 km (2 mi) from Delfines Beach. Highlights at this beachfront resort include 8 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 448 rooms feature LED TVs with cable channels, and you can enjoy balconies, sitting areas, and WiFi. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, wired Internet, coffee/tea makers, and in-room childcare are available.

A day of pampering can include massages, body wraps, and body scrubs along with access to the spa tub and steam room. The restaurant, Sedona Grill, is open for breakfast, lunch, and dinner. With 4 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the onsite indoor swimming pool, 24-hour fitness centre, and kids' club. Business travelers can take advantage of conference space, meeting rooms, and a business centre. Plus you'll find free WiFi in public areas, an outdoor tennis court, and a spa tub. Buffet breakfast is available. There's also free valet parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Hotel Zone resort, you'll be 3.6 km (2.2 mi) from El Rey Ruins.

Premium Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club 91 Premium Ocean View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Caribbean Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend out of 4813 reviews

Excellent 3393
Good 936
Average 280
Poor 109
Terrible 95
Value <span>4.0</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.5</span> out of 5

Renovations + Closures

The property will be renovating from 16 April 2018 until 15 December 2018 (completion date subject to change). The following areas are affected:

  • Fitness facilities
  • Spa
  • Selected guestrooms

During renovations, the resort will make every effort to minimise noise and disturbance.

Property Features

JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 the outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A swim-up bar. WiFi and wired Internet are free in public spaces. A business centre and meeting rooms are available. A kid's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury JW Marriott Cancun Resort & Spa. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 4.5-star Cancun resort is smoke free.

  • 448 guestrooms or units
  • 14 levels
  • 8 dining venues
  • 4 bars or lounges
  • 8 conference rooms
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools -3
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.9 km / 11.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

JW Marriott Cancun Resort & Spa offers 448 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Cancun's resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests can enjoy buffet breakfast for a fee.

JW Marriott Cancun Resort & Spa has 8 restaurants serving breakfast, lunch and dinner.

Sedona Grill – This restaurant overlooks the pool. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools are on site along with an indoor pool. In addition to a kid's pool, other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a 24-hour fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkelling nearby
  • Parasailing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Personal motorised watercraft on site nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The on-site spa has couples treatment room(s). Services include massages, facials, body wraps and body scrubs. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

Guests who book a minimum 3-night stay in a Club 91 room type will receive roundtrip airport transportation and must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD28 per person (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD18.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Cancun Resort
  • JW Marriott Cancun
  • Cancun Marriott
  • Jw Marriott Cancun Hotel Cancun

You should know

  • JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

Promotions

Special Offer

Book a minimum 3-night stay in any "Club 91" room type and receive roundtrip airport transportation.


Guests must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up; contact information is provided on the booking confirmation email. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.