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Occidental Tucancún All Inclusive

3.5 star property

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Photo gallery for Occidental Tucancún All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
View from room
View from room
Indoor wedding

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Marlin Beach
    ‪3 min walk‬
  • La Isla Shopping Mall
    ‪13 min walk‬
  • Aquaworld
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room

1 bedroom, free minibar, in-room safe, iron/ironing board

Double Room

7.6 out of 10
Good
(125 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

8.2 out of 10
Very good
(122 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, Oceanfront (Level)

Premium Suite, Oceanfront (Level)

Premium Suite, Oceanfront (Level)

10.0 out of 10
Exceptional
(4 reviews)
  • 80.3 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(13 reviews)
  • 128.8 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Room, Sea View (Level)

1 bedroom, free minibar, in-room safe, iron/ironing board

Premium Room, Sea View (Level)

8.0 out of 10
Very good
(21 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

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The price is €467
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includes taxes & fees
16 Aug - 17 Aug
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About this property

Occidental Tucancún All Inclusive

On beach with 3 outdoor pools for sandy fun near Luxury Avenue Shopping Mall
Catch some rays at the beach or spend the day relaxing at Occidental Tucancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Occidental Tucancún All Inclusive's great beach location. During your stay, you're just a quick walk from Hotel Zone Beaches. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Mexican cuisine at México Lindo, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Treat yourself to facials, body treatments, or hydrotherapy at Zenserenz
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and basketball
  • Guests have great things to say about the beach and the helpful staff
  • Steps from Luxury Avenue Shopping Mall and 5 minutes by foot from Marlin Beach
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 3.5-star Cancun property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Tucancún All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 504 out of 1338 reviews
Rating 8 - Good. 350 out of 1338 reviews
Rating 6 - Okay. 256 out of 1338 reviews
Rating 4 - Poor. 114 out of 1338 reviews
Rating 2 - Terrible. 114 out of 1338 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kiara Sara Navarro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly everything was great except there aren’t many things to do ….. there’s 3 pools-1 adult , 2 family ones . However the main family one is pretty small for the hotel size and is the only one with activities, the second family one Is smaller so it’s nicer in some ways except when the chairs get full since they don’t have many, lastly the adults….honeslty looks bigger than the other two but for some reason all the adults w no children were at the main or smaller pool not leaving space for families. Food was 1/5 , giving the one for the breakfast. Italian menu is a joke honestly and it’s so sad since you have to be up at 7:30 to make the reservations . There is a free photo that you receive digitally, however If you would like more of the photos they take it’s $10 us per photo.
Stayed 3 nights in Apr 2025

6/10 Okay

Philip

Stayed 7 nights in Apr 2025

6/10 Okay

Olga

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
La playa es bonita y la mantienen muy limpia. No es un hotel realmente de la cadena Barcelo, no se porque le ponen ese nombre, nada que ver.
Stayed 4 nights in Mar 2025

4/10 Poor

Jorge

Travelled with partner
Disliked: Property conditions & facilities
The hotel has a beautiful beach and view! BUT the dining offered was not the best, same food served everyday. When checked in, the room given was not properly cleaned and there were roaches in every corner you looked. We reported the incident and got switched to another room that was nice.
Stayed 4 nights in Apr 2025

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort

Nice p

My wife and I had a wonderful time minus some hiccups that one of the managers Mr. Martin graciously fixed for us, offering a free upgrade and later check out service. The food not too good, but we didn’t starve lol. The beach was amazing! Customer service friendly and helpful.
Stayed 1 night in Apr 2025

6/10 Okay

Amir

Liked: Staff & service
The room I stayed in faced the back of the resort, and loud HVAC noises (from the back of the building) could be heard at night even when the room AC was turned on. The property had a friendly environment, and the staff were mostly respectful and professional. The snack bar was sometimes empty, and it took a while for the plates to be refilled, which was a bit disappointing. The adult pool was quite nice; however, some guests did not respect the sound rules and talked very loudly at times. To get a dinner reservation at the two restaurants, you had to wake up early in the morning and wait in a lineup, which did not feel appropriate for a relaxing vacation.
Stayed 6 nights in Apr 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, room comfort

Great place

We had some issues on our first day but a manager named Jose Martin corrected the issues and offered us an upgrade and asked if there was any other way to help us. We appreciated this so much because he took a personal interest in our comfort. We recommend staying here, the view alone is worth the trip.
Stayed 2 nights in Apr 2025

10/10 Excellent

April Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!
Stayed 4 nights in Apr 2025

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort

Lower then low !!

Terrible two nights, first check in is like a holiday camp, we had booked a king bed as I am 6ft wife 6”2 both athletic but was told sorry all gone come back at 7am in morning see what we can do. Then dinner lol so they have an Italian you can only book that morning at 7am where people make lines to book it I don’t think due to it being amazing but any option from the other two crap holes they call restaurants so as I asked so if staying one night here you can’t eat in the Italian as check in 3pm and sold out by 7am so unless a Time Machine in hand your out of luck lol omg like a tiny salad are and then all the food is marked wrong pork where it says chicken etc very little options and was sick twice in two days from the food, the rooms basic and old plus gaps above and below doors so can hear everything all over the shower area is gross looks like you could catch something from in there. The pool nice non stop drinks and good levels not just the cheep stuff but doesn’t help this place in anyway.
Stayed 2 nights in Apr 2025

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 11 nights in Mar 2025

10/10 Excellent

Hanady

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been coming back to this resort since 2019. The staff are absolutely amazing. Jose, Ismael, Evely, Antonio, Luis and Gonzalo go out of thier way to make my vacation more memorable. Resort is super clean. Conviet location. The front beach is absolutely beautiful.
Stayed 6 nights in Mar 2025

8/10 Good

Angela, Caruthersville

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been going to this resort for 20 years. Still my favorite place to go, with a shopping mall and grocery store right across the street. I do not go for the food, it is not good. The beach and ocean and beautiful resort make up for that. There are food options at the mall and within walking distance. Be careful of being offered “gifts” at the desk in the lobby or you’ll find yourself in a meeting about time shares. I just say no thank you and move on. I will be back!
Stayed 4 nights in Feb 2025

8/10 Good

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading a lot of reviews, I still booked the hotel based on proximity to the beach, being in the hotel zone and availability of an all inclusive options. I spent 5 days at this hotel and was deeply surprised to have such an amazing experience. All the staff that I came across were very friendly and accommodating. Although I can’t remember a lot of their names, the lady at the front desk was very pleasant and welcoming, assisted me with all my concerns during my stay, even the gentleman in the night, was friendly and efficient making arrangements to provide towels when asked. The hotel has varying dining options from the main buffet restaurant to the specialty restaurants. All the restaurants I would say had a good variety of options. I was able to experience all the restaurants throughout my stay and did enjoy the Italian restaurant the most. The staff were all so kind and work very hard. I appreciate them for all their efforts, they approached me several times to ensure I was well attended. I do wish I learnt a few of their names. The pool was lovely, although cold I still appreciated the number of options, the main pool offered various activities during the day and the staff were friendly to have a number of guest participate. The bars were really good, no shortage of cocktails and beers and I’m not a heavy drinker so the alcohol content was good for me. The rooms, my room 4020 was on level 4 and had a spectacular view. Both at night and in the morning. The only min
Stayed 4 nights in Mar 2025

10/10 Excellent

Rigoberto

Stayed 2 nights in Mar 2025

6/10 Okay

Viky Lusvinda

Stayed 3 nights in Mar 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. An employee by the name of C. Martinez really went out of his way to make our experience excellent. Thank you.
Stayed 3 nights in Mar 2025

10/10 Excellent

I Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

DIANA

Travelled with family
Disliked: Amenities
Maintenance
Stayed 5 nights in Jan 2025

6/10 Okay

Luis Alejandro

Disliked: Cleanliness
Older property, but it’s fine for a short trip. Oo
Stayed 4 nights in Mar 2025

4/10 Poor

Jorge

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
last time I was here in this hotel was very well taken care of. Now , it's just like 2 stars hotel. poor maintance.
Stayed 4 nights in Mar 2025

4/10 Poor

Gwendolen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I typically don't leave reviews but I think it's needed in this case. Upon checking in, I was met with a persistent staff member from the concierge desk requesting that I pick a breakfast time the next day to spend close to 2 hours for a presentation. She was adamant that I attend but I declined respectfully and multiple times. This practice really shouldn't happen as you are cutting into valuable vacation time. The food - this was the most lacking.The food was bland and everything was steamed but still had water in it, it was cold and some stuff was burnt. So soggy, cold and burnt was what I ate. Mexico Lindo was one of their restaurants and Taco Bell has better food than that. The building is OLD so nothing is upgraded. The beds were stiff, no individual pillows it was one flat body pillow. The furniture was broken, the shower was the worst. The hot was cold and the cold was hot so took an extremely cold shower my first night until I figured it out. We called for extra towels because it was 4 of us but only got 2 towels. The towels came the next day. Housekeeping cleaned my room at 8p one night. Never again! NEVER!!!!
Stayed 3 nights in Mar 2025

6/10 Okay

Enrique

Travelled with family

Food: the only reason 4 us not to return.

This Hotel has a terrible problem:Food. Good things? location, big property, several shops, nice night shows, Pharmacy, ATM, balcony rack, free parking, hard working people!. Now, its dated, ok not a big deal but, Food ! They state that you have to go down at 7am in order to get a reservation for any of the 3 restaurants, a big NO in any vacation. You could get one, if lucky ! Wanna avoid this? pay a Premium Pkg ( i thought it was All Inclusive ) the so called 24 hrs. Snacks Station ? Last Wednesday was empty , non-food at all, the whole day. The Coffee Machine works at 50% ( either ran out or needs cleaning ), no paper napkins nor kitchen paper to be found. The buffet saloons ? very messy bays very !, often disgusting ( I know, guests should be more, disciplined, but still ), empty bays for long times. Average, simple dishes as fries or hot dogs ? nothing. When you buy in an All Inclusive, its supposed to include certain things as givens, regular and constant and average dishes and options. Well, the management in this property, needs to rethink about this main aspect of the operation. "We don't have enough personnel now for cleaning, but if you give her something and agree with her about your cleaning"..(no sir, we wont, that's not how it works, btw, we always set our beds and keep our rooms spotless in every trip, so, another big NO ) As for the constant pitching to buy "shares", we understand it. We have our ways to say no. But pls, fix The Food operation!
Stayed 4 nights in Mar 2025

8/10 Good

Lucita, Houston

Liked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book it

It was peaceful, nice. Friendly staff. Beautiful as well. Loved my stay
Stayed 3 nights in Feb 2025

8/10 Good

Lucita L, Houston

Liked: Cleanliness, staff & service, amenities
Excellent location, affordable, attentive staff. Beautiful beach area!
Stayed 4 nights in Mar 2025