See all properties

Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Front of property
Daily buffet breakfast (EUR 18 per person)
Terrace/patio
Minibar, in-room safe, individually decorated, desk
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪10 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

9.4 out of 10
Exceptional
(13 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

8.6 out of 10
Excellent
(20 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

Similar properties

Exterior
Hôtel Du Pont Vieux
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
4.8 out of 5, Exceptional, 1,000 reviews
Hôtel Du Pont Vieux

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a restaurant, steps from Aude Gate
This hotel features a restaurant, a bar/lounge, and valet parking. WiFi in public areas is free. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hôtel Le Donjon - Coeur de la Cité Médiévale. During your stay, you're just a quick walk from Historic Fortified City of Carcassonne. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Guests have great things to say about the location and the helpful staff
  • Steps from Aude Gate and School Museum
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Brasserie Le Donjon - Onsite brasserie.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number FR39326379401
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1004 reviews
Rating 8 - Good. 255 out of 1004 reviews
Rating 6 - Okay. 71 out of 1004 reviews
Rating 4 - Poor. 25 out of 1004 reviews
Rating 2 - Terrible. 12 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Håkan

Liked: Cleanliness, staff & service
Disliked: Amenities
It was okay. Nice check in. The bar was terrible and some of te staff was very unexperienced. The lobby was quite worn out, and so was the rest of the hotel as well. But it was clean and everything worked well. The room was not as nice as the pictures, but it was okay. We did not like that the wc and bathroom was two different rooms. Then it was s little bit problems when booking their restaurant via the web page. We got the confirmation from anorher restaurant!
Stayed 1 night in Nov 2025

10/10 Excellent

Ove

Stayed 1 night in Nov 2025

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, room comfort
Emplacement parfait, vue splendide, maison ancienne, jardin tranquille.
Stayed 4 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 2 nights in Oct 2025

6/10 Okay

Udi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Helpful staff. Clean and comfortable. Couldn’t be more convenient to the walled city interior. Be warned, however, that the garden doors to
Stayed 1 night in Oct 2025

6/10 Okay

Sirarpi

Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness
To wake up with a window view of the lampreys glowing gold in the sunrise is a memory I will treasure
Stayed 3 nights in Oct 2025

10/10 Excellent

Robert

Stayed 1 night in Oct 2025

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in the heart of medieval Carcassonne with lots of cafes, restaurants and beautiful shops all on the doorstep. Staff on reception, at breakfast and cleaning were all great and attentive. Our suite room was spacious, with a great coffee machine and toiletries. The garden was a nice quiet space to sit and enjoy some sunshine.
Stayed 4 nights in Oct 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right in the heart of the medieval city. Nothing too much trouble for the kind and friendly staff. Beautifully clean and maintained.
Stayed 3 nights in Oct 2025

10/10 Excellent

Carmany

Travelled with family and small children
Liked: Staff & service, amenities
Charming hotel in a truly unique setting. The staff was very welcoming, but could have shared more information about what restaurants were open and that reservations were necessary. And perhaps helped by making a reservation for us.
Stayed 1 night in Oct 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all very welcoming & efficient which creates a lovely environment within the hotel. The hotel is in a great position within the medieval city. I would have no hesitation in recommending it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Julie

Stayed 1 night in Jul 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Very well located, good parking facilities very helpful. Rooms need upgrading. Looking very tired.
Stayed 1 night in Oct 2025

10/10 Excellent

Nerelyn Lavell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and friendly check in. Exceptional air conditioning, which is so rare in Europe. Great hotel, would absolutely stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. I would recommend asking the property if an all night concert is planned as we ran into this and it was loud. The place is amazing !!
Stayed 2 nights in Sep 2025

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely perfectly located right in the heart of the mediaeval town. It is charming and friendly and clean. The parking is on the outside of the city walls but the hotel was great for sending a shuttle to look after the suitcases. I would highly recommend this hotel!
Stayed 1 night in Oct 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel.. the staff is very nice and helpful. Great options for food around the hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Linda

Stayed 1 night in Oct 2025

4/10 Poor

PATRICIA

Disliked: Room comfort
Cela fait plusieurs fois que nous venons et jusque la tout allait bien sauf que cette fois ci nous avons eu une chambre si sombre que l'on se serait cru dans une grotte, une chambre donnant dans une ruelle avec grille aux fenetres alors que sur le site on nous montre une jolie photo avec un acces à une terrasse, ce que nous avions eu les fois precedentes mais surement pas cette fois ci. D'autre part j'avais bien coché à la réservation "règlement sur place" quelle surprise de constater que la somme a été prélevée sur mon compte des mon arrivée alors que je souhaitais régler avec une autre carte bancaire : un peu cavalier ! Nous ne reviendrons plus !!!
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the heart of a medieval walled fortress!!! Highly recommend
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The vineyard was serene and quiet
Stayed 2 nights in Sep 2025

8/10 Good

Dale

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Sep 2025