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Clayton Hotel Cardiff

4-star property
St Mary Street, Cardiff, Wales (01) 562 1066
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3.9 out of 5
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See all 7 ebookers Reviews

"Hotel was fine, Staff were good, breakfast was nice. I found the rooms a bit cold looking with the grey decor. Nothing wrong with the hotel at all jus ... " More

By a verified traveller on Thu 30 Mar 2023

Points Of Interest

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Deluxe Triple Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max
€66* Per night/room 28 Apr - 29 Apr

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double Single Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Executive Double Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Clayton Hotel Cardiff. During your stay, you're just a quick walk from Principality Stadium. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the breakfast and the clean guestrooms
  • Within a 10-minute walk of Principality Stadium and Cardiff Castle

Clayton Hotel Cardiff ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Clayton Hotel Cardiff

Everyone (4) Family (1)
5 out of 5

Posted by on 3 Jul 2023

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Comment from Hotel Management

24 Jul 2023 by Stephanie (Deputy General Manager)

Thank you for the great score Rose.

3 out of 5
Hotel was fine, Staff were good, breakfast was nice. I found the rooms a bit cold looking with the grey decor. Nothing wrong with the hotel at all just not really my cup of tea.

Posted by on 30 Mar 2023

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Comment from Hotel Management

2 Apr 2023 by Zoe-Jo | Guest Relations Manager

Dear Gary, Thank you for taking the time to leave us a review!I am delighted to hear that you had a good experience with our team and enjoyed our tasty breakfast options. I am sorry to hear that you thought the décor of the room was cold, I have now passed these comments on to the relevant managers who will be exploring this further. I hope these issues did not impact your experience negatively as we hope to welcome you back in the near future. Kindest Regards,

4 out of 5
Property was extremely clean and felt luxurious without having to pay the money of other establishments. The front desk team were very amicable. My only criticism would be that my hotel room was directly opposite the management office which could get very very noisy at times.

Posted by on 13 Mar 2023

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Comment from Hotel Management

17 Mar 2023 by Zoe-Jo – Guest Relations Manager

Dear Liberty, Thank you for taking the time to leave us such a great review. I am delighted to hear that you had such a great experience with our team and found the hotel luxurious and clean. Regarding the room allocation, apologies for the disturbance. If you were to return please ask a member of our reception team to allocate you a more suitable room. Thank you again for the feedback.We look forward to welcoming you back in the near future. Kindest Regards,

4 out of 5

Posted by on 7 Feb 2023

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4 out of 5

Posted by on 17 Oct 2022

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3 out of 5
Overall was ok. I wouldn’t recommend the hotel for cleanliness or space. We got a room for three adults and there was a double and a single bed but it was so small. There was hardly any space to move around as well this the bathroom was extremely small. Shower wasn’t great. Hand wash was there but broken so we had to go out and buy one. Was a lot of dust everywhere and the carpets need to be refreshed as there was gum stuck. Too much dust considering it should have been cleaned for us. Staff were lovely especially Chris - was extremely helpful with our requests. Location is great as it’s right next to the station and city centre.

Posted by on 6 Jul 2021

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Comment from Hotel Management

7 Jul 2021 by Fiona Snook, Duty Manager

Dear Anonymous, Thank you for leaving a review of the hotel. I am sorry that you found the room to be small and not clean. I wish you had spoken to reception regarding the issues so we could have resolved these during your stay. I am glad that the staff and especially Chris were lovely and helpful! We hope we can welcome you back to show you that this is not a regular occurrence at the Clayton Hotel Cardiff. Kind regards,

4 out of 5
Nice hotel right in the heart of Cardiff and really good value. The staff are what made it for us, they were so friendly and caring that we felt really comfortable there. Breakfast was great and, again, the staff serving made every effort to ensure we enjoyed it safely. A big thank you to all who work at the Clayton Hotel!

Posted by , from London on 8 Sep 2020

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Comment from Hotel Management

10 Sep 2020 by Amelia

Thank you very much, I am delighted you enjoyed your stay and I hope we can welcome you back soon. Many thanks,

About the Clayton Hotel Cardiff

Location St Mary Street, Cardiff, Wales CF10 1GD

Renovations + Closures

The following facilities or services will be unavailable from April 21 2024 to April 22 2024 (dates subject to change):

  • Fitness facilities

The following facilities are closed seasonally each year. They will be closed from 23 October to 8 November:

  • Bar/Lounge
  • Dining venue
  • Fitness facilities

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 7 meeting rooms available. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the eco-certified Clayton Hotel Cardiff. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 216 guestrooms or units
  • 11 levels
  • Built in 2011
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Cardiff Central Station (0.2 km / 0.1 mi)

Room Amenities

Clayton Hotel Cardiff offers 216 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Cardiff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

View Bar & Restaurant – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

  • Casino nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, Barclaycard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Staffed front desk
  • Guest will receive an email before arrival 24 hours
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.95 for adults and from GBP 7.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clayton Hotel Cardiff formerly Maldron Hotel Cardiff
  • Clayton Hotel formerly Maldron Hotel
  • Clayton Cardiff formerly Maldron Cardiff
  • Clayton Cardiff

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.