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Park Plaza Cardiff

4.0 star property

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Photo gallery for Park Plaza Cardiff

Indoor pool, pool loungers
Lobby
In-room safe, desk, iron/ironing board, travel cot
Breakfast, lunch, dinner served; local cuisine, al fresco dining
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Grey friars Road, Cardiff, Wales, CF10 3 AL
  • Place, Cardiff Castle
    ‪4 min walk‬
  • Place, St. David's
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪9 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(99 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View)

9.2 out of 10
Wonderful
(25 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Park Plaza Cardiff

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a steam room are onsite.
Park Plaza Cardiff offers 129 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Park Plaza Cardiff's great location. During your stay, you're just a quick walk from Cardiff Castle. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi in some public areas
  • Enjoy local cuisine while dining at Laguna Kitchen and Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, aromatherapy, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym, a steam room, and fitness classes
  • Guests have great things to say about the central location and the clean accommodations
  • Within a 15-minute walk of Cardiff Castle and Principality Stadium
Park Plaza Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A steam room, a terrace, and multilingual staff are also featured at the business-friendly Park Plaza Cardiff.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.
Laguna Kitchen and Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Laguna Kitchen and Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Cardiff Park Plaza
Park Plaza Cardiff
Park Plaza Hotel Cardiff
Park Plaza Cardiff Hotel Cardiff
Park Plaza Cardiff Wales
Park Plaza Cardiff Hotel
Park Plaza Cardiff Wales
Cardiff Park Plaza
Park Plaza Cardiff Hotel
Park Plaza Cardiff Cardiff
Park Plaza Cardiff Hotel Cardiff

Park Plaza Cardiff Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1000 reviews
Rating 8 - Good. 236 out of 1000 reviews
Rating 6 - Okay. 96 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities
Location was on point. Spacious hallways. Lovely breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Lucy

Stayed 1 night in Dec 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean, lovely breakfast
Stayed 1 night in Dec 2025

6/10 Okay

Roy

Liked: Cleanliness, amenities
Breakfast was good apart from a lack of fresh crusty bread The bread choice was standard slice loaf or tasteless begget
Stayed 2 nights in Dec 2025

2/10 Terrible

Kai

Stayed 1 night in Dec 2025

6/10 Okay

Connah

Stayed 1 night in Dec 2025

4/10 Poor

Ruth

Travelled with family
Liked: Amenities
I stayed at this hotel for one night with my daughter on a social trip. When we arrived, there was a slight queue at reception, which was perfectly understandable given how busy it was. A gentleman called us forward, but before completing the check-in, another member of staff intervened and very sternly informed me that he was still in training and unable to process my check-in — acting as though I should already have known this. I was then passed to another receptionist who, quite honestly, acted as though she would rather be anywhere else. We did not receive a warm welcome in the slightest. There was no basic hospitality etiquette, which surprised me as I am very accustomed to staying in hotels across the UK and internationally. This is the first time I’ve experienced such a lack of welcome. I also asked the receptionist what our room number was, and she simply glanced up and said, “If you open your key card holder, it’s written inside.” This felt abrupt and dismissive. The room itself was perfectly adequate. It was very clean, the bed was comfortable, and we had everything we needed for our stay. The bathroom, however, was extremely small, with the toilet door opening directly against the toilet — though I appreciate that space constraints can’t always be helped. At checkout, we returned to reception and placed our key cards in the designated box. Not a single member of staff acknowledged us — no “thank you,” no “did you enjoy your stay,” not even a goodbye.
Stayed 1 night in Dec 2025

10/10 Excellent

Kayleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was large and spacious, plenty of room. Clean and well equipped. Beds were very comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2025

10/10 Excellent

sarah

Stayed 1 night in Dec 2025

10/10 Excellent

brendan

Stayed 1 night in Dec 2025

6/10 Okay

Richard

Stayed 1 night in Dec 2025

8/10 Good

Trudy

Liked: Cleanliness, amenities, property conditions & facilities
Lovely large room, very clean and comfortable. Staff were polite, courteous and friendly
Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Stayed 1 night in Dec 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all lovely, plenty of choice fruit juice was of good quality, all cooked breajfast was prepared fresh. All staff ckeared tables as food was finished, all polite abd very helpful. Would definitely recommend this hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Ali

Stayed 2 nights in Nov 2025

8/10 Good

Daniel

Stayed 1 night in Dec 2025

10/10 Excellent

aashish

Stayed 2 nights in Dec 2025

8/10 Good

Glenys

Liked: Cleanliness, property conditions & facilities
Room was very clean and quiet felt cold when first entered room air con on Pillows very soft but managed Very central to town
Stayed 1 night in Dec 2025

10/10 Excellent

Alan

Stayed 1 night in Oct 2025

8/10 Good

Emma

Stayed 1 night in Dec 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a nice stay at the hotel which is in a good location for Christmas shopping. Breakfast was very nice. Only downside was that the music from the Christmas parties at the hotel was quite noisy in our room.
Stayed 2 nights in Dec 2025

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Decent stat overall property needs a little refurbish but great location central to city
Stayed 1 night in Dec 2025

10/10 Excellent

Jahcure

Stayed 3 nights in Dec 2025

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, amenities
DO NOT STAY HERE. Accidentally booked twice due to payment error uncertainty. Hotel showed no flexibility when I discovered double book on arrival. Breakfast is bad.
Stayed 1 night in Dec 2025