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Park Plaza Cardiff

4.0 star property

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Photo gallery for Park Plaza Cardiff

Indoor pool, pool loungers
Lobby
Combined shower/bathtub, free toiletries, hair dryer, towels
Bar (on property)
Breakfast, lunch and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air-conditioning

Explore the area

View in a map
Grey friars Road, Cardiff, Wales, CF10 3 AL
  • Place, New Theatre
    ‪1 min walk‬
  • Place, Cardiff Castle
    ‪4 min walk‬
  • Place, Bute Park
    ‪5 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪33 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Tree Line View)

Bathroom

Superior Room, 1 King Bed (Tree Line View)

  • Sleeps 2

View all photos for Executive Room, 1 King Bed

In-room safe, desk, iron/ironing board, travel cot

Executive Room, 1 King Bed

  • Sleeps 3

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(112 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View)

9.2 out of 10
Wonderful
(30 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Park Plaza Cardiff

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a steam room are onsite.
Park Plaza Cardiff offers 129 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Park Plaza Cardiff's great location. During your stay, you're just a quick walk from Cardiff Castle. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi in some public areas
  • Enjoy local cuisine while dining at Laguna Kitchen and Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with facials, body treatments, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym, a steam room, and fitness classes
  • Guests have great things to say about the helpful staff and the central location
  • Within a 15-minute walk of Cardiff Castle and Principality Stadium
Park Plaza Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A steam room, a terrace, and multilingual staff are also featured at the business-friendly Park Plaza Cardiff.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.
Laguna Kitchen and Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Laguna Kitchen and Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Cardiff Park Plaza
Park Plaza Cardiff
Park Plaza Hotel Cardiff
Park Plaza Cardiff Hotel Cardiff
Park Plaza Cardiff Wales
Park Plaza Cardiff Hotel
Park Plaza Cardiff Wales
Cardiff Park Plaza
Park Plaza Cardiff Hotel
Park Plaza Cardiff Cardiff
Park Plaza Cardiff Hotel Cardiff

Park Plaza Cardiff Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1006 reviews
Rating 8 - Good. 240 out of 1006 reviews
Rating 6 - Okay. 96 out of 1006 reviews
Rating 4 - Poor. 37 out of 1006 reviews
Rating 2 - Terrible. 24 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean and relaxing hotel, everything was fine. Staff friendly and helpful.
Stayed 2 nights in Feb 2026

8/10 Good

Richard

Stayed 1 night in Feb 2026

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, amenities
Good welcome, nice big room.
Stayed 1 night in Feb 2026

10/10 Excellent

Edward

Stayed 1 night in Feb 2026

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, great bar and restaurant in a perfect location in Cardiff city centre. Friendly and professional staff.
Stayed 3 nights in Feb 2026

10/10 Excellent

stephen

Stayed 1 night in Feb 2026

10/10 Excellent

Cheryl

Stayed 1 night in Feb 2026

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Nice hotel , with great facilities including the indoor pool and spa area , as well as a bath and shower in our room . The staff in the restaurant at breakfast were very efficient and hospitable, a credit to your hotel .
Stayed 2 nights in Feb 2026

10/10 Excellent

Michael

Stayed 2 nights in Feb 2026

10/10 Excellent

Stephen Johnson

Stayed 1 night in Feb 2026

2/10 Terrible

Catherine

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
No heating working in the room, despite temperature being 4 degrees
Stayed 2 nights in Feb 2026

10/10 Excellent

Andrew

Stayed 2 nights in Feb 2026

10/10 Excellent

David

Stayed 1 night in Feb 2026

10/10 Excellent

Bethan

Liked: Cleanliness, staff & service, amenities
Room was spotless,staff in restaurant and food was excellent.the stay was made fabulous by the lovely warm pool and jacuzzi.
Stayed 2 nights in Feb 2026

10/10 Excellent

Lisa

Stayed 1 night in Feb 2026

10/10 Excellent

Zak

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay, would highly recommend
Stayed 1 night in Feb 2026

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were lovely, room was nice, not very comfy bed, had a poor sleep, could hear the traffic clearly from the room, and could hear a fan coming from outside, that was going off all night. Also heard scratching sounds like there was a mouse in the room.
Stayed 1 night in Feb 2026

6/10 Okay

Antony

Liked: Cleanliness, staff & service, amenities
The room was clean and comfortable , as was the bed. The food was very good indeed. Staff on the whole were friendly and helpful. The pool was lovely. We did feel it was overpriced and were given misleading information on the cost of parking (exorbitantly expensive) and also a promised discount for not having the room made up that was less than we had understood when we registered. We found loud disco-type muzak booming in the dining room early Sunday morning less than relaxing. Overall it was good and in a central location but it did seem overpriced.
Stayed 2 nights in Feb 2026

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very expensive one-night stay for a concert at the utilita arena, and when we got back after the concert we discovered our room was opposite a nightclub and above an area of the hotel where an event with loud music was also happening. Extremely noisy in the room. Went to reception and their first statement was "we're fully booked", which was annoying as an opening gambit, when clearly they weren't fully booked and I suspect actually meant "we don't have any available different rooms of the type you booked". To their credit the manager sorted out a different room quickly, which was an upgraded room, at the back of the hotel and higher up, which was nice and quiet for our night's sleep. I don't object to noisy hotels if the websites state that, but this didn't. Didn't have a chance to use any spa facilities which would have made it better value I suppose. A nice hotel and handy for the car park opposite and walking distance to the main Cardiff shopping areas and the castle, but I would seriously think twice about staying here again. Very expensive and runs the risk of being noisy.
Stayed 1 night in Feb 2026

4/10 Poor

Ben

Disliked: Cleanliness
Room carpet was vacuumed and room generally clean but multiple stains on grubby carpet - required deep cleaning or replacement
Stayed 3 nights in Feb 2026

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities
Excellent customer service,room was clean and tidy
Stayed 2 nights in Feb 2026

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff member who checked me in was professional and polite. Room was clean Bed comfortable
Stayed 2 nights in Feb 2026

8/10 Good

Fiona

There were a few issues - however the front desk staff were amazing at sorting these out.
Stayed 1 night in Feb 2026

4/10 Poor

Cassie

Business traveller
Disliked: Property conditions & facilities
There was very loud dance music coming from the nightclub opposite until around 3/4am which made it impossible to sleep
Stayed 1 night in Feb 2026

8/10 Good

Michael

Stayed 1 night in Feb 2026