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Park Plaza Cardiff

4.0 star property

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Photo gallery for Park Plaza Cardiff

Bar (on property)
Indoor pool, pool loungers
Lobby
Bar (on property)
In-room safe, desk, iron/ironing board, travel cot

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Grey friars Road, Cardiff, Wales, CF10 3 AL
  • Place, New Theatre
    ‪1 min walk‬
  • Place, Cardiff Castle
    ‪4 min walk‬
  • Place, Bute Park
    ‪5 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(92 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View)

9.0 out of 10
Wonderful
(22 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Park Plaza Cardiff

Hotel with a full-service spa, 8-minute walk to Cardiff Castle
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a steam room are onsite.
Park Plaza Cardiff offers 129 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Park Plaza Cardiff's great location. During your stay, you're just a quick walk from Cardiff Castle. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi in some public areas
  • Enjoy local cuisine while dining at Laguna Kitchen and Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, manicures and pedicures, or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym, a steam room, and fitness classes
  • Guests have great things to say about the location and the clean accommodations
  • Within a 15-minute walk of Cardiff Castle and Principality Stadium
Park Plaza Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A steam room, a terrace, and multilingual staff are also featured at the business-friendly Park Plaza Cardiff.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.
Laguna Kitchen and Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Laguna Kitchen and Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Cardiff Park Plaza
Park Plaza Cardiff
Park Plaza Hotel Cardiff
Park Plaza Cardiff Hotel Cardiff
Park Plaza Cardiff Wales
Park Plaza Cardiff Hotel
Park Plaza Cardiff Wales
Cardiff Park Plaza
Park Plaza Cardiff Hotel
Park Plaza Cardiff Cardiff
Park Plaza Cardiff Hotel Cardiff

Park Plaza Cardiff Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1007 reviews
Rating 8 - Good. 236 out of 1007 reviews
Rating 6 - Okay. 103 out of 1007 reviews
Rating 4 - Poor. 41 out of 1007 reviews
Rating 2 - Terrible. 29 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay - nice room and bed comfortable. We didn't have breakfast this time
Stayed 1 night in Nov 2025

10/10 Excellent

David

Stayed 2 nights in Sep 2025

10/10 Excellent

Jeff

Stayed 1 night in Oct 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a lovely stay in the park plaza. The rooms were very clean and the staff were so friendly and welcoming
Stayed 1 night in Nov 2025

6/10 Okay

Carol

Liked: Cleanliness, amenities
Disliked: Staff & service
The room was standard, slept well and the bed comfy. On arrival reception staff were polite and courteous, we were advised to book for the restaurant that evening, we did, but they were not busy so entered 15 mins before the booked time slot - this caused confusion for the staff. The food was lovely but service very slow, to the point we felt ignored - it took almost two hours for a main and desert. We were not offered a dessert menu so had to follow a member of staff to ask for one. Bery unhappy
Stayed 3 nights in Oct 2025

6/10 Okay

Panashe

Good
Stayed 2 nights in Oct 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a good location. Rooms were large with high ceilings and large windows.
Stayed 1 night in Oct 2025

10/10 Excellent

Joanna

Stayed 2 nights in Sep 2025

6/10 Okay

Marc

Stayed 1 night in Nov 2025

8/10 Good

Yifan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gym and pool. Room sink is not working so well ( some blockage probably).
Stayed 1 night in Oct 2025

10/10 Excellent

Lynne

Liked: Staff & service, amenities
Very impressed. Will come again.
Stayed 1 night in Oct 2025

8/10 Good

Lynne

Travelled with group
Liked: Cleanliness
The room was clean and staff were courteous and friendly. A pleasant stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Yuri

Stayed 1 night in Oct 2025

8/10 Good

Elinor

Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Stayed 1 night in Oct 2025

10/10 Excellent

Mr N J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very let down by breakfast. Had to wait to be seated. Tables drab and chipped in places. Unimaginative presentation of food. Asking for a fresh egg got a eye roll attitude response from kitchen staff member. Not impressed!
Stayed 1 night in Oct 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Michael, Corse lawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Aug 2025

6/10 Okay

Graham

Liked: Cleanliness, staff & service, room comfort

Disappointing

Walls were paper thin so we could hear everything happening next door, windows didn't close properly so no sound proofing from the traffic of the road despite paying for a "tree line" room. Room was okay, nothing special especially at the price. Room service was excellent however with really tasty food. Facilities are excellent but you go to a hotel to sleep and we couldn't really do that with all the noise. From the room we were in, I wouldn't class this as a four star hotel. When we mentioned the issues, hotel staff said we should have said something during the night. What are they going to do? Come to the room and install soundproofing? Turn up at 2am with screwdrivers to fix the window? That's a blanket response to shift responsibility onto the guest because I'll guarantee despite us saying about the window nobody will have been sent to fix it before the next guest stayed in the room.
Stayed 1 night in Oct 2025

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

David

Stayed 1 night in Oct 2025

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nouf

Travelled with family
Stayed 4 nights in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025