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The Parkgate Hotel

4.0 star property
VIP Access

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Photo gallery for The Parkgate Hotel

Exterior
Infinity pool
Reception hall
Bar (on property)
Reception hall

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Cardiff Castle
    ‪5 min walk‬
  • Cardiff University
    ‪15 min walk‬
  • Principality Stadium
    ‪1 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

9.2 out of 10
Wonderful
(19 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

1 bedroom, in-room safe, laptop workspace, free WiFi

Standard Double or Twin Room

9.4 out of 10
Exceptional
(23 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, in-room safe, laptop workspace, free WiFi

Deluxe Twin Room

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

9.2 out of 10
Wonderful
(25 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

1 bedroom, in-room safe, laptop workspace, free WiFi

Double Room

9.6 out of 10
Exceptional
(63 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Junior Suite

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Parkgate Hotel

Eco-certified hotel with a full-service spa and a fitness center
A full-service spa, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms. Change of towels is available on request.
The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Parkgate Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Principality Stadium. You'll find features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Indulge with body wraps, massages, or facials at the spa
  • Amenities include a front-desk safe and 3 meeting rooms
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the comfy beds, overall comfort, and cleanliness
  • Just a 3-minute walk from Principality Stadium and 4 minutes by foot from St. David's Hall
The Parkgate Hotel offers its guests a full-service spa and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. The eco-certified The Parkgate Hotel also features dry cleaning/laundry services and a front-desk safe.

Smoking is allowed in designated areas at this 4-star Cardiff hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
The Sorting Room - Onsite brasserie. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 28.00 for adults and GBP 14.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

Reviews

The Parkgate Hotel Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 1342 out of 1746 reviews
Rating 8 - Good. 237 out of 1746 reviews
Rating 6 - Okay. 107 out of 1746 reviews
Rating 4 - Poor. 36 out of 1746 reviews
Rating 2 - Terrible. 24 out of 1746 reviews

Reviews

10/10 Excellent

Victoria

Stayed 3 nights in Jun 2025

10/10 Excellent

Vicky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully well run hotel in a prime position. Felt like pure luxury. Will definitely be visiting again in the future.
Stayed 1 night in Jun 2025

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and service
Stayed 1 night in Jun 2025

8/10 Good

Jo

Stayed 2 nights in Jun 2025

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Over all lovely

Booked for a girls night away. We had a fab time, hotel was lovely, staff were friendly and helpful. The rooms were great for us girls to all get ready together and breakfast the next morning was fab. Would have been nice to be able to use the spa facilities while staying but it was so expensive to book that separate to booking the rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

OLIVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

MISS R M

Stayed 2 nights in May 2025

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service

Room choices?

We were somewhat disappointed with the room ,it's layout ment that the area may have been correct for the price range but quite a bit of the room was a useless corridor so the room seemed poor value
Stayed 4 nights in Jun 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff were so amazing and helpful when I got lost in the corridors- they deserve a pay rise
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is elegant and high class it has its own form of uniqueness staff are top of the range they provide the service you pay for the staff are polite and very welcoming the rooms are a good size and are comfy and cozy
Stayed 1 night in Jun 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly, helpful staff, spotlessly clean room.
Stayed 1 night in Jun 2025

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my partner always stay here for a local get away, always LOVE it however was hit with an eye sore of £35 car parking bill, it used to be £11 overnight in the NCP across the road so probably will book elsewhere from now on.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in everyway. The staff, cleanliness, service, decor, food quality, rooms were all amazing.
Stayed 1 night in Jun 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
A super hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Building is amazing very central location attention to details lovely. Staff were absolutely fantastic nothing was too much trouble. It's a must staff if in cardiff
Stayed 1 night in Jun 2025

6/10 Okay

Christian

Liked: Cleanliness, property conditions & facilities, room comfort

Nice room slow check in

Checking was a nightmare took 3 different people to work the new system Room was stunning
Stayed 1 night in Jun 2025

6/10 Okay

Jonathan

Stayed 1 night in Apr 2025

8/10 Good

Alex

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The service at the bar area could have been significantly better. We waited a long time for someone to serve. They then forgot things, have our olives to someone else.
Stayed 1 night in Jun 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Comfort and quality.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay, the hotel is very central and minutes from a wide variety of excellent restaurants. The room was large, spotlessly clean and nice and quiet. Service was top class - I could not have been happier with the stay.
Stayed 1 night in Jun 2025