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SpringHill Suites by Marriott Charlotte Ballantyne

3.0 star property

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Photo gallery for SpringHill Suites by Marriott Charlotte Ballantyne

In-room safe, desk, blackout curtains, iron/ironing board
Exterior
Lobby lounge
Free daily continental breakfast
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Gym
  • Free WiFi

Explore the area

View in a map
12325 Johnston Rd, Charlotte, NC, 28277
  • Place, Quail Hollow Club
    ‪10 min drive‬
  • Place, Carowinds Theme Park
    ‪11 min drive‬
  • Place, SouthPark Mall
    ‪15 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King bed

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King bed

  • 56 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds (Mobility/Hearing Accessible, Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, Multiple Beds (Mobility/Hearing Accessible, Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(63 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, Multiple Beds, Non Smoking

9.2 out of 10
Wonderful
(42 reviews)
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior
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includes taxes & fees
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About this property

SpringHill Suites by Marriott Charlotte Ballantyne

Suburban hotel with free breakfast and a 24-hour fitness center
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
SpringHill Suites by Marriott Charlotte Ballantyne offers 164 accommodations with safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds and desks. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wired and wireless Internet access. Televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at SpringHill Suites by Marriott Charlotte Ballantyne. During your stay, you'll be within walking distance of The Amp Ballantyne. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 7 minutes by car from Carolina Place and 10 minutes from Quail Hollow Club
SpringHill Suites by Marriott Charlotte Ballantyne offers its guests an indoor pool and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A business center and 3 meeting rooms are available. Event space at this hotel measures 3392 square feet (315 square meters) and includes conference space. SpringHill Suites by Marriott Charlotte Ballantyne also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This 3-star Charlotte hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • 3,392 square feet of conference space
  • Business centre

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (86 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ballantyne Marriott
Marriott Ballantyne
Marriott SpringHill Suites Ballantyne
SpringHill Suites Ballantyne
SpringHill Suites Marriott Ballantyne Hotel Charlotte Area
SpringHill Suites Marriott Charlotte Ballantyne Area
SpringHill Suites Marriott Charlotte Ballantyne Area Hotel
SpringHill Suites by Marriott Charlotte Ballantyne Area
SpringHill Suites by Marriott Charlotte Ballantyne Hotel
SpringHill Suites by Marriott Charlotte Ballantyne Charlotte

SpringHill Suites by Marriott Charlotte Ballantyne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1001 reviews
Rating 8 - Good. 236 out of 1001 reviews
Rating 6 - Okay. 65 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Akil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Amanda, Virginia Beach

Travelled with family and small children
Liked: Amenities
Good experience . Kids liked the indoor pool.
Stayed 1 night in Aug 2025

10/10 Excellent

Catrinia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. Hotel was clean. Room was spacious and the staff were very friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah, Charlotte

Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

No AC in conference rooms!

The room was lovely, the lobby was great, the one front desk staff was exemplary. I was there for a seminar which was from 8 am - 8 pm every day. The conference room we were in had NO AIR CONDITIONING for the entire 4 days of my stay! It was 80+ degrees every day and was almost to the point of being unhealthy. All we got were different excuses from each staff person who was approached about this. Pretty sure our group will NOT be back.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Nice clean large room.
Stayed 4 nights in Jul 2025

2/10 Terrible

Tahlyric

Stayed 1 night in Jul 2025

2/10 Terrible

Anas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BE CAREFUL

BE CAREFUL!!! If you are in a vacation, DON’T stay here. This hotel is monitored by gang of thieves. I had horrible experience where the boss of housekeeping team was trying to enter our room several times although the sign of “don’t disturb” was there. On the last night of our stay, our vehicle was broken into. This hotel is not safe for families nor for tourists.
Stayed 4 nights in Jul 2025

10/10 Excellent

Raafat

Travelled with family
Liked: Amenities
Amazing Hotel! The reception lady, Remona, is very helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel it was wonderful the staff was excellent and helpful
Stayed 2 nights in Jul 2025

10/10 Excellent

Karol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, clean, friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

TONI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

nedal

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Jul 2025

6/10 Okay

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I stayed three nights, it was very loud and noisy from other guests till 3am my two kids and I got no sleep at all. 2nd night the refrigerator and ac unit made ridicules loud noises all night. The first two days the kids went to the pool are were it was hotter in there than outside ridiculous. A dead insect was on the floor at the pool for three days. Very disappointing stay. I expect better from The Marriott Brands! LisaK 07/2025 stay. 😟 Great breakfast!
Kids. At the indoor pool our last day ac was working and they had fun. 07/23/25 LisaK
Stayed 3 nights in Jul 2025

8/10 Good

Rosaland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

OSCAR

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I do like the area where hotels is located . staff is friendly. Common.areas are good. things I was not happy with are TV can be updated and the location of the TV can be better. The breakfast was lacking had much better at other hotels. There was a large bug in the bathroom first day on arrival Other than that it was good
Stayed 3 nights in Jul 2025

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and professional.
Stayed 2 nights in Jul 2025

10/10 Excellent

Isamar

Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a perfectly fine hotel, but the location was annoying. Traffic was awful and getting in/out of the hotel was limited. Very annoying.
Stayed 4 nights in Jul 2025

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
House keeping was very good and overall a vrey nice stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Choice in the Ballantyne Area

This was a convenient and easy stay. I appreciated the free parking right at the hotel. Check in and check out were very quick. There is an ice machine on every floor. The room was spacious and comfortable. There was plenty of seating for the breakfast crowd and there were plenty of options.
Stayed 2 nights in Jul 2025

10/10 Excellent

Paula, Greensboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and very nice. Bed was comfortable and room was spacious.
Stayed 1 night in Mar 2025