See all properties

Crabwall Manor & Spa, BW Signature Collection

3.0 star property

Choose dates to view prices

Photo gallery for Crabwall Manor & Spa, BW Signature Collection

Indoor pool, pool loungers
Property grounds
Lobby lounge
Suite, 1 Double Bed, Non Smoking (View)
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool

Explore the area

Map
Parkgate Road, Mollington, Chester, England, CH1 6NE
  • Chester Zoo
    ‪5 min drive‬
  • Chester City Walls
    ‪5 min drive‬
  • Chester Racecourse
    ‪6 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(23 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (View)

Suite, 1 Double Bed, Non Smoking (View)

Suite, 1 Double Bed, Non Smoking (View)

9.8 out of 10
Exceptional
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

8.6 out of 10
Excellent
(9 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Classic Room, 1 Single Bed, Non Smoking

Classic Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Free daily full breakfast

The Mill Hotel & Spa

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (1941)
The price is €134
for 1 room
includes taxes & fees
19 Aug - 20 Aug
The Mill Hotel & Spa

About this property

Crabwall Manor & Spa, BW Signature Collection

Hotel in Chester with a full-service spa and a health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Crabwall Manor & Spa, BW Signature Collection offers 48 accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Espa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Crabwall Manor & Spa, BW Signature Collection. During your stay, you'll be within walking distance of University of Chester. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to facials, massages, or aromatherapy at Espa
  • Amenities include meeting rooms, a terrace, and a lobby fireplace
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests speak favorably about the clean accommodations and the location
  • Just a 5-minute drive from Chester City Walls and 5 minutes from Chester Racecourse
  • Dogs welcome for a fee
Crabwall Manor & Spa, BW Signature Collection offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A hot tub, a sauna, and spa services are also featured at the business-friendly Crabwall Manor & Spa, BW Signature Collection. Free self parking is available.

This 3-star Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 10:00 AM.
Crabwall Manor & Spa, BW Signature Collection has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Crabwall Manor Hotel Chester
Crabwall Manor Hotel
Crabwall Manor Chester
Crabwall Manor
Crabwall Manor Hotel Spa
Crabwall Manor Hotel Spa
Crabwall Manor Spa BW Signature Collection
Crabwall Manor & Spa, BW Signature Collection Hotel
Crabwall Manor & Spa, BW Signature Collection Chester
Crabwall Manor & Spa, BW Signature Collection Hotel Chester

Crabwall Manor & Spa, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 407 out of 924 reviews
Rating 8 - Good. 288 out of 924 reviews
Rating 6 - Okay. 137 out of 924 reviews
Rating 4 - Poor. 66 out of 924 reviews
Rating 2 - Terrible. 26 out of 924 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Felix

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Sharon

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

First stay won't return

Overall the kerbside appearance was good. Check in lady was great but unfortunately didn't quite deliver what she said she would do. Room was lovely but the lay out of the dressing area was a kettle and a picture. It was the best place to do your male up everywhere else was dark.
Stayed 2 nights in Apr 2025

2/10 Terrible

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
Beds were stained. Mattress cover was stained. No coffee or tea maker. No bottled water in the room. Towels smelt of cooking fat. Sink did not hold water. Shower flooded the bathroom.
This was the mattress we had to sleep on
Gross
This is what we had to sleep on
Totally disgusting.
Stayed 1 night in Apr 2025

4/10 Poor

Neil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 3 has several issues: 1. There’s a massive gap under the door which is so big you can see the carpet in the hallway through it. The gap also means all the light and noise from the hall can be seen/heard from inside the room. The door is a push/ pull but on the inside there’s not a pull bar handle installed which means the lever handle is coming lose and the fixings are exposed. 2. The floorboards squeak so loudly! In part of the room the floorboards are sinking so you feel like you could go through the carpet at any moment. 3. The window has privacy filmed installed to hide the ugly view, the window also has a tatty roller blind installed which is pointless as is does not block out any daylight. 4. The desk is lent against the wall to keep it upright so as soon as you lean on it, it tips – dangerous as this is where the kettle is. 5. One of the bedside lights wasn’t working. The en-suite also has problems. 1. The grouting is missing between the floor tiles. 2. The sealant is thick and messy. 3. The lock on the door doesn’t work. 4. The shower is just a rainfall head, no handheld attachment. 5. Theres a sign which states at peak times it can take up to 15 minutes for hot water to come through, I showered at 06:00am and the water was boiling hot or scolding, so the temperature control needs fixing. 6. There should be a light over the mirror. Overall cleanliness was a problem too.
Stayed 1 night in Apr 2025

6/10 Okay

Ruth

Business traveller
Liked: Staff & service
Disliked: Cleanliness

Room52

I stayed in room 52 this week and there was a horrible smell on arrival. I had to keep the window open to try and get some fresh air in which didn’t help. This made the room cold and, when the window was closed, the heating/ radiator wouldn’t work. Last week the bed was worn out. While staying away with work I would like a comfortable room. I have unfortunately been disappointed the last two weeks.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Ruth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Review

Clean but worn out mattress (both sides of double bed). Radiator didn’t work so slightly cold in the evening making it uncomfortable.
Stayed 1 night in Apr 2025

8/10 Good

Paul

Travelled with family
Liked: Staff & service, room comfort

Value for money

We had a family room which was very spacious. The bar and restaurant area were quite dated but comfortable enough. Breakfast was fantastic. Staff very friendly. The lighting in the rooms wasn’t great (a few not working). Disappointed we couldn’t use the swimming facilities on the first day as they were to busy. I think they should state this when you book. Overall very happy and would stay here again. Value for money
Stayed 2 nights in Apr 2025

10/10 Excellent

Natasha, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, gym and spa. Nice quiet hotel in a beautiful location.
Stayed 1 night in Apr 2025

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed at the hotel for a wedding, good location and convenient for Chester.
Stayed 2 nights in Mar 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good enough

The hotel was good enough, all of the staff were super friendly and attentive. We stayed in the hotel for dinner on Friday evening, the vegetarian choice wasn’t great, not enough choice to want to eat there two nights. The dining room was ok, nothing fancy but adequate, room was clean and tidy, a little bit tired but good enough. The bath was huge and high-my elderly mother that was staying with us was not able to get in to the bath. The staff very kindly offered a room on the first floor after noticing that she walked using a stick. We were very grateful for this. Breakfast was ok, we paid for this to be included in our stay. There was a choice of cooked breakfast, cereal and continental, it all tasted cheap but was ok. I used the pool on one morning, it was adequate but as it was quite small it got busy quickly so I didn’t bother the following morning. Our room was on the second floor, some guests stood under our window to smoke which was unpleasant given that there was a dedicated smoking area- this was not the staffs fault though perhaps the signage for smokers should be clearer We would stay here again but would go elsewhere for our meals
Stayed 2 nights in Mar 2025

10/10 Excellent

Cara

Stayed 1 night in Mar 2025

8/10 Good

Rebecca

Stayed 1 night in Mar 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Vikki

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible food, building tired, dated in poor repair. Bed solid and mattress filthy. Generally an awful weekend
Stayed 1 night in Mar 2025

4/10 Poor

Aimee

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have previously stayed in this property, this is why we again choose to stay here. However, we shall not be doing so again. The staff were lovely and the grounds are well kept, but the room was a different story. When we arrive all seemed ok, but as we looked more closely around the room the more we were disappointed. There was cello-tape left on the walls, the curtain nets were ripped to pieces, the sink had a huge crack in it, the was black mould around the shower glass, mark on the glass table tops, the bath was unsafe as it was so slippery and finally the pillows had no protection so were covered in yellow stains. Overall we were very unimpressed and disappointed that the basic standards weren’t there. It’s fair to say we shall not be staying here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Andy

Stayed 1 night in Mar 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet - Relaxing

Only stayed one night - Didn't see much of the place - Reception was friendly / helpful. Bar was quiet , relaxing. Will be back
Stayed 1 night in Mar 2025

8/10 Good

shaune

Liked: Cleanliness, staff & service, room comfort

Disappointed

Disappointed with spa as sauna out of use , not many beds and was busy and chlorine in pool was high as had sore eyes still the next day Locker room in poor condition Hotel and room excellent , spa poor Only used the once Food in restaurant was good but very expensive
Stayed 2 nights in Mar 2025

4/10 Poor

Selena

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Angharad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely hotel

lovely pool and spa area nice food in hotel polite and helpful staff room service available until 9pm good wifi
Stayed 1 night in Feb 2025

6/10 Okay

Nigel

Liked: Cleanliness
Disliked: Room comfort

Could be better

Booked a superior room and got room 54. Kept awake all night by the noise of the boiler as the room is located above the boiler room. We spoke to John on reception the following morning and was very apologetic and arranged an upgraded room (Master suite 2) The room was lovely with great views over the garden and a really nice bathroom…..unfortunately the bed let this down as it was so uncomfortable. The mattress needs replacing as it dips in the middle. The food was good (evening meal) but restaurant atmosphere felt like a care home.
Stayed 2 nights in Feb 2025

8/10 Good

Peter

Business traveller
Liked: Staff & service
The property was fine however room 54 is so noisy its like sleeping in a boiler plant room. Everything else was ok.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Stayed 1 night in Feb 2025

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025