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Grosvenor Pulford Hotel & Spa

4.0 star property

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Photo gallery for Grosvenor Pulford Hotel & Spa

2 restaurants, breakfast, lunch, dinner served; British cuisine
Superior Double Room
Front of property
Reception
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Air conditioning

Explore the area

Map
Wrexham Road, Pulford, Chester, England, CH4 9DG
  • Chester Racecourse
    ‪10 min drive‬
  • Chester Cathedral
    ‪10 min drive‬
  • Chester City Walls
    ‪11 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪42 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(19 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

1 bedroom, hypo-allergenic bedding, desk, blackout curtains

Executive Double Room

9.6 out of 10
Exceptional
(13 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

1 bedroom, hypo-allergenic bedding, desk, blackout curtains

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

1 bedroom, hypo-allergenic bedding, desk, blackout curtains

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Quadruple Room

1 bedroom, hypo-allergenic bedding, desk, blackout curtains

Deluxe Quadruple Room

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Deluxe Double Room

1 bedroom, hypo-allergenic bedding, desk, blackout curtains

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

1 bedroom, hypo-allergenic bedding, desk, blackout curtains

Family Room

9.8 out of 10
Exceptional
(8 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Executive Double Room

1 bedroom, hypo-allergenic bedding, desk, blackout curtains

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 2 Twin Beds and 1 Double Bed

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About this property

Grosvenor Pulford Hotel & Spa

Hotel in Chester with 2 restaurants and a full-service spa
2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Grosvenor Pulford Hotel & Spa offers 73 accommodations with coffee/tea makers and slippers. LCD televisions come with digital channels.

Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa By Kasia has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Grosvenor Pulford Hotel & Spa. During your stay, you'll be close to Chester Racecourse. Features include free WiFi in public areas and free self parking, plus 2 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy British cuisine while dining at Palm Court Restaurant
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with body treatments, manicures and pedicures, or facials at Spa By Kasia
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 8 minutes by car from Chester Racecourse and 10 minutes from Chester City Walls
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grosvenor Pulford Hotel & Spa offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A fitness center, a sauna, and spa services are also featured at the business-friendly Grosvenor Pulford Hotel & Spa. Free self parking is available.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 9:30 AM.
Palm Court Restaurant - This restaurant specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Nelsons Bar - This restaurant specializes in British cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, French, Italian, Polish, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 20 for adults and GBP 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Nelsons Bar
  • Palm Court Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cribs (infant beds) are available for GBP 10.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 20.00 for adults and GBP 10.00 for children
  • Pet fee: GBP 25 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.00 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Grosvenor Hotel Pulford
Grosvenor Pulford
Grosvenor Pulford Chester
Grosvenor Pulford Hotel
Grosvenor Pulford Hotel Chester
Hotel Grosvenor Pulford
Pulford
Pulford Grosvenor
Pulford Grosvenor Hotel
Pulford Hotel
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford & Chester
Grosvenor Pulford Hotel & Spa Hotel
Grosvenor Pulford Hotel & Spa Chester
Grosvenor Pulford Hotel & Spa Hotel Chester

Grosvenor Pulford Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1000 reviews
Rating 8 - Good. 220 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Stayed 1 night in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jetmir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

David j

Travelled with partner
First bisit to hotel great atmosphere room was great and good service all round defo will go back
Stayed 1 night in Mar 2025

2/10 Terrible

Sean

Stayed 2 nights in Jan 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely stay, only downside we didnt have any slippers in our room as was stated we would which would of been helpful when walking to the pool. Breakfast was lovely great choices.
Stayed 1 night in Mar 2025

10/10 Excellent

Dafydd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Margaret

Stayed 1 night in Mar 2025

6/10 Okay

Anwen

Liked: Cleanliness, property conditions & facilities

Ok stay

Lovely hotel . Has potential to be outstanding. Our executive room was a dark room with one windo looking i to the Palm Court restaurant. The painist/singer played all day until 11pm, so relaxing in silence is not an option in room 3 . Staff was a mixed bag, hotel reception staff lovely, spa reception staff snobby and aloof! Nelson’s bar waiter kept ignoring us on the second night and when we asked for the desert menu he threw them at us! Car park was jam packed on friday when we arrived die to a wedding. Cars were parked on the main road. Pool and changing rooms are dated . Chinese garden is lovely but needs maintenance. We stayed 2 nights on a DBB basis in an executive room and booked 2 spa treatments.
Stayed 1 night in Mar 2025

8/10 Good

Anwen

Liked: Cleanliness, property conditions & facilities, room comfort

Ok but could be so much better

The hotel is lovely and I would recommend to others but would offer some advice before going. I booked two nights over the weekend on a DBB basis and also booked two treatments at the Kasia Spa. I opted for the executive room. The car park was jam packed on the Friday evening when we arrived- there was a wedding on at The Grosvenor suite. Cars were parked on the main road due to the lack of space. We were allocated a room on the ground floor. Now, considering this was not the most basic room at the hotel, it was not executive. Only one windo in the room which was an internal window looking directly into the Palm Court restaurant. The tesident pianist played and sang from early afternoon all the way through to 11pm. We had to turn the tv volume up! The staff are a mixed bunch- some are extremely friendly and proffesional , whilst others are either not enjoying their nob or veloeve that they are above their role. Spa receptionists were awfully aloof, although Lucy who did my massage was really lovely. There is a shortage of efficient staff at The Nelson restaurant. We ate there both evenings - on the Saturday the me us were thrown on the table and the service was painfully slow. Swimming pool needs a bit of an update.
Stayed 1 night in Mar 2025

10/10 Excellent

Gary

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Had brilliant stay excellent food great staff 👍
Stayed 1 night in Mar 2025

10/10 Excellent

Gary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff experience was excellent, we had upgraded room was exceptional food in the Nelson bar was very good and relaxed service good too.
Stayed 1 night in Mar 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Beautiful hotel, lovely staff. Will be back soon.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

We could not recommend this hotel & spa more. It was exceptional from start to finish. Decor of the hotel was beautiful. Spa was fabulous and treatments were amazing. Loved the afternoon tea. Rooms were very clean and spacious. The food at Palm Court was exceptional.
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab stay

Wonderful stay hotel is beautiful and the food in the palm restaurant was amazing as was the surroundings
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended!

Lovely hotel and staff. Fantastic food. Look forward to visiting again.
Stayed 1 night in Jan 2025

8/10 Good

Helen

This hotel is wonderful, beautiful inside & out, great spa, food in Nelson’s very disappointing which was a shame. Would still return
Stayed 1 night in Feb 2025

10/10 Excellent

Petra

Stayed 1 night in Feb 2025

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel in a beautiful and quaint hamlet. The food here is excellent; the Nelson is a great pub that always has great atmosphere, warm and brilliant food. The Palm Court is also unique setting with great atmosphere. The gym has modern equipment, enough to get the job done. The rooms are always immaculate and comfy. The hallways can be a little noisy when people passing through but never stopped me having a good overall experience. Easily the best hotel and experience in the area by far.
Stayed 1 night in Feb 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here as a family of 5 & the room was perfect for us. It’s very difficult to find hotels that can cater to a family of 5. The facilities were great & lots of added extras in the room. The restaurants are lovely & had a good selection of drinks & meal options. They are also beautifully decorated with added class. We only used the swimming pool once, as was a little small considering the size of the hotel. However, there are also lots of spa options if you fancy a treat. Overall we would stay again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent soa facilities and staff and environment
Stayed 4 nights in Feb 2025