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Puyuhuapi Lodge & Spa

4.0 star property

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5 indoor pools, 4 outdoor pools
Living room
5 indoor pools, 4 outdoor pools
Living area
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Restaurant

Explore the area

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Bahía Dorita s/n, Cisnes, Aisen, 6010000

Room options

View all photos for Double Room

Double Room

Double Room

  • Ocean view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Puyuhuapi Lodge & Spa

Spend the day catching some rays at Puyuhuapi Lodge & Spa's private beach, relaxing by one of the hotel's 5 indoor swimming pools, or pampering yourself at the full-service spa.
Puyuhuapi Lodge & Spa offers 30 accommodations with hair dryers and complimentary toiletries. Rooms open to balconies. Each accommodation is individually furnished and decorated. Business-friendly amenities include safes and phones. Bathrooms include shower/tub combinations. Housekeeping is provided daily.
4 outdoor swimming pools and 5 indoor swimming pools are on site. In addition to a children's pool, other recreational amenities include a private beach, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open select days.
During your stay at Puyuhuapi Lodge & Spa, you'll be close to Austral Pier. Features include free breakfast, plus 5 indoor pools and a full-service spa.
  • Free buffet breakfast served daily
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the 5 indoor and 4 outdoor pools or soak in the hot tub
  • Treat yourself to massages, body treatments, or reflexology at the spa
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Onsite recreation includes a private beach, a gym, and a steam room
  • Airport shuttle service available for a fee
Simply step outside to unwind on the hotel's beach. Enjoy your summer holiday at Puyuhuapi Lodge & Spa with a pampering treatment at the full-service spa and refreshing swim in one of the 5 indoor and 4 outdoor swimming pools.

Free breakfast is served daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach hotel also offers a children's pool, a hot tub, and a steam room.

This 4-star Cisnes hotel is smoke free.

Guests are served free buffet breakfast daily from 8:30 AM to 10:00 AM.
Puyuhuapi Lodge & Spa has a restaurant serving breakfast, lunch, and dinner.

Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Lasahn

Things to do

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Children's pool
  • Living room
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a private beach
  • On the bay
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Front entrance ramp
  • No lift

More

  • 3 buildings
  • 3 floors
  • Built in 1989
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Puyuhuapi Lodge & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 850 per vehicle (roundtrip, maximum occupancy 3)
  • Spa fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Puyuhuapi Lodge & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 11:30 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Puyuhuapi Lodge
Puyuhuapi Hotel Patagonia
Puyuhuapi Lodge And Spa
Puyuhuapi Spa Patagonia
Puyuhuapi Lodge Cisnes
Puyuhuapi Cisnes
Puyuhuapi Lodge Spa
Puyuhuapi Lodge & Spa Hotel
Puyuhuapi Lodge & Spa Cisnes
Puyuhuapi Lodge & Spa Hotel Cisnes

Puyuhuapi Lodge & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 31 out of 55 reviews
Rating 8 - Good. 19 out of 55 reviews
Rating 6 - Okay. 3 out of 55 reviews
Rating 4 - Poor. 2 out of 55 reviews
Rating 2 - Terrible. 0 out of 55 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, courteous and professional staff, amenities plentiful and varied, lovely grounds.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, quite a unique place to stay. Would highly recommend.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely with an amazing view and surrounded by nature and close to everything. Might have been nice to have a fridge but other than that perfect. It was clean with a lovely bathroom. On our one full day there we had a lovely breakfast, did the two hikes back to back (the beach hike is nicer), took in the thermal baths and then went out on a boat trip with Daniela and had a great time with the dolphins. The food was great but a little heavy for us. Would have loved to have had some lighter options for salad. Thanks to everyone from Veronica to Esteban to Andrea our favorite waiter.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated a splurge here. However, the communication was a bit poor at booking (listing) and leading up to arrival on what was included. We went during off season in spring, and it was delightful. I definitely recommend but call their customer service after booking to get a better understanding of what is going on.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

THEODOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT

EXCELLENT SERVICE, EXCELLENT PEOPLE
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otherworldly
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Raul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our stay at Puyuhuapi Lodge was, regrettably, far below expectations. To begin with, one must book the boat to access the hotel, which is understandable; however, despite having two boats, several guests were left waiting for 20 minutes due to limited space. Upon arrival, we were greeted with a welcome drink and a group briefing on the hotel’s facilities, yet no one mentioned the need to book the boat for departure. The following morning, I was informed that the boat was fully booked, causing considerable stress as we had to continue our journey south. Fortunately, we managed to secure a spot thanks to other guests postponing their departure—hardly the standard of organisation one expects. The hotel itself is charming, with spectacular views and a tranquil atmosphere. Breakfast was delightful, and both the bar and restaurant offered well-prepared dishes. However, the outdoor pools were disappointing—poorly maintained, with only two out of three operational and the water noticeably cold despite being advertised as hot springs. Ironically, there were also issues with hot water in the showers. After waiting over 10 minutes, I was forced to endure a cold shower. Additionally, the senderos (trails) were poorly maintained, which was disheartening for those keen to explore. Given the price, I expected far more. If you seek hot springs or well-kept trails, I would suggest exploring other options.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Thierry

Liked: Cleanliness, amenities, property conditions & facilities
Lieu magique
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, amenities
Un endroit merveilleux de calme, de nature, de silence, perdu au milieu de la végétation. Les bâtiments sont très beaux, les chambres vastes et confortables. Les piscines extérieures sont nature et la dernière permet de se baigner dans le fjord agréablement. Le restaurant est délicieux et abordable en prix et le petit déjeuner magnifique !
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Wolnir

Liked: Cleanliness, staff & service, amenities
Quarto perfeito. Atendimento excelente
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Izabel Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente localização.

Local incrível em meio a natureza. Com possibilidade de banho em termas a 40 graus e no pacífico a 11 graus. Uma delícia!!!!
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo 1000%
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

MARLOU CRISTINE FERREIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um paraiso !

Excelente ! Essa foi a 4º vez que estive nas Termas
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bien, mais quand check-out, les frais de be massage a ete inclus dans le bill malgré qu’on n‘on n’a pas pris le massage
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bahía Dorita, contacto puro con la naturaleza

Uno de los lugares más hermosos paisajisticamente en los que estuve Buena atención y el plus de las termas No me importo no contar con internet ,y la pega de tener que comer en el hotel , siempre se puede recurrir a la cafetería para ensaladas o tablas con precios similares al resto de Chile Las opciones son muy buenas en ambos
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

muy buena estadía

La estadía fue muy buena, excelentes termas y con una desconexión total. El único punto bajo es la mantención de los senderos. estaban en un estado muy abandonado, sin mantención alguna. sin duda algo que se puede mejorar, considerando que aun es verano y es una atracción muy importante de los visitantes.
Stayed 2 nights in Feb 2022
Verified

8/10 Good

GABRIELA

Liked: Cleanliness, staff & service, room comfort

Esperava mais

O lugar é muito bonito, porém o hotel precisa de uma reforma nos banheiros que são bem antigos, as piscinas externas estão precisando de uma manutenção, lugar mal cuidado, azulejos se soltando, lôdo na borda da piscina. Não existe serviço de bar nas piscinas, então vc não consegue nem tomar um refrigerante. Para vc usar as piscinas internas, cobertas, tem que pagar 12 mil pesos, um absurdo já que vc já paga um valor alto pela hospedagem. Os preços do restaurante são caros, mas vc é obrigado a pagar já que não existe outro lugar pra se comer. Aluguel de caiaques tbem pago por fora.
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio pero comida regular

Muy buen servicio. La comida regular.
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

-Peg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall better maintenance of the facilities would be recommendable.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fantastic stay in best hotel in Chile

What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant. Absolutely worth at least a couple of nights.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please is majestic. Natural hot sprint right on the fjord, delicious food and warm staff. What more can you ask for?
Stayed 1 night in Dec 2019
Verified

6/10 Okay

CLAUDIO

Liked: Cleanliness, staff & service, room comfort

Una belleza natural con muy mala cocina y bar

El hotel tiene una belleza escénica impresionante, pero las cálidas de las comidas es mala y cara, nada de variedad ni buen sabor. El bar algo ayuda, pero es tan pequeño y con poco personal que no da abasto. Hay que ir pero sabiendo Claramente a lo que se va.
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem

Amazing. gem of a place.
Stayed 2 nights in Feb 2019
Verified

4/10 Poor

Dianne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stunning location but lack of interest in guests

The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isn’t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didn’t want to wait and agreed to pay the extortionate fee of over £80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave. Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasn’t cheap - we paid half the price for a much better meal at a very small hotel the next night. The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
Stayed 2 nights in Feb 2019