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Candlewood Suites Dallas Plano East Richardson by IHG

2.5 star property

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Photo gallery for Candlewood Suites Dallas Plano East Richardson by IHG

Exterior
Exterior
Exterior
Suite, 1 Bedroom
Fridge, microwave, stovetop, dishwasher

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
2401 E George Bush Highway, Plano, TX, 75074
  • Place, CityLine
    ‪2 min drive‬
  • Place, ArtCentre of Plano
    ‪4 min drive‬
  • Place, American Airlines Center
    ‪19 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Down duvets, in-room safe, individually decorated

Studio Suite

  • Sleeps 2
  • 1 Single Bed

View all photos for Studio Suite, 1 King Bed

Down duvets, in-room safe, individually decorated

Studio Suite, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Down duvets, in-room safe, individually decorated

Studio Suite, 1 Queen Bed

7.2 out of 10
Good
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Dallas Plano East Richardson by IHG

This smoke-free hotel features a 24-hour fitness center, a snack bar/deli, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Weekly housekeeping is available.
Candlewood Suites Dallas Plano East Richardson by IHG offers 92 air-conditioned accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. Premium cable television is provided. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Dallas Plano East Richardson by IHG. During your stay, you'll be within walking distance of CityLine. Free WiFi in public areas, free self parking, and a 24-hour gym are available.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and a gift shop
  • Onsite recreation includes a 24-hour gym
  • 13 minutes by car from Galleria Dallas and 7 minutes from University of Texas at Dallas
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. Public spaces have free WiFi. There's an onsite 24-hour business center. A 24-hour fitness center, a terrace, and barbecue grills are also featured at the business-friendly Candlewood Suites Dallas Plano East Richardson by IHG. Free self parking is available.

This Plano hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster
  • Waffle maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Dallas Plano East Richardson
Candlewood Suites Dallas Richardson
Candlewood Suites Dallas Richardson Aparthotel
Candlewood Suites Dallas Richardson Aparthotel Plano East
Candlewood Suites Plano East
Candlewood Suites Richardson
Candlewood Suites Dallas Plano East Richardson Hotel
Candlewood Suites Dallas Richardson Hotel
Candlewood Suites Dallas Plano East Richardson
Candlewood Suites Dallas Plano East Richardson by IHG Hotel
Candlewood Suites Dallas Plano East Richardson by IHG Plano
Candlewood Suites Dallas Plano East Richardson an IHG Hotel

Candlewood Suites Dallas Plano East Richardson by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 257 out of 536 reviews
Rating 8 - Good. 151 out of 536 reviews
Rating 6 - Okay. 54 out of 536 reviews
Rating 4 - Poor. 26 out of 536 reviews
Rating 2 - Terrible. 48 out of 536 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good no breakfast but can cook in room easy to find off highway
Stayed 4 nights in Nov 2025

4/10 Poor

DIRK

Disliked: Cleanliness, property conditions & facilities, room comfort
Had to try 3 different rooms to find one that did not smell like dog.
Stayed 8 nights in Nov 2025

8/10 Good

Rosita

Stayed 9 nights in Oct 2025

10/10 Excellent

Ashley

Travelled with pets
Everything was great
Stayed 14 nights in Nov 2025

6/10 Okay

Travis

Stayed 1 night in Nov 2025

8/10 Good

Trillyne

Travelled with partner
Liked: Amenities
I did not hate this hotel stay. Everything is pretty average, staff at the front desk was kind, always provided anything we needed. The kitchen was fully equiped, bathroom clean with fresh towels. Dove soap for shampoo, conditioner, body wash and hand soap. Which was lovely. Free washer and dryer, and a small store for any toiletries or snacks/ frozen meals. The stay was nice, the worst thing that happened was a hair from the previous visitor was on the bed sheet. No bugs no stink, barley heard any neighbors.
Stayed 4 nights in Nov 2025

6/10 Okay

ellaine, rockville

Stayed 3 nights in Oct 2025

2/10 Terrible

Bennie

Business traveller
Disliked: Cleanliness, property conditions & facilities
The Desk manager was rude. The worst check in experience in my life.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kenisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good for the short amount of time we were there, it was just an overnight trip.
Stayed 1 night in Oct 2025

2/10 Terrible

Sandeep

Stayed 2 nights in Oct 2025

4/10 Poor

Tifani

Disliked: Staff & service
Stayed 1 night in Oct 2025

8/10 Good

Marcus, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Marisol, Colorado Springs

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room checked into was infested with cockroaches and had to move second room also had dirty bed sheets and bathroom had hair in tub and mold as well as cobwebs and dirty bedroom and lighting - chairs and lampshades with holes and broken tried to complain to front desk worker and she advised I was not allowed to return since I complained about the conditions! Disgusting an embarrassment to IHG
Stayed 1 night in Oct 2025

10/10 Excellent

Darrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and accommodating. The hotel was clean, parking area well lit, and all outside doors required key access to enter. We felt very safe at this location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, room comfort

Great place to stay

It's not the newest hotel in the area, but I got to say it's clean, the staff was nice and the room was really comfortable. I slept like a baby. I had no problem finding where to park. I'd would definitely stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

annie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Della

Stayed 1 night in Aug 2025

8/10 Good

Della

Stayed 7 nights in Aug 2025

10/10 Excellent

Alyssa

Stayed 1 night in Aug 2025

10/10 Excellent

Beau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Billy

Stayed 1 night in Jun 2025

6/10 Okay

Chibuzor

Liked: Staff & service
7/10
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort

Awesome as always!

Kenwood suites is and always will be one of my favorite hotels to stay at Great hotel for the price staff's always polite and courteous it's always clean and it has great perks!
Stayed 1 night in Jul 2025

8/10 Good

Mike

Travelled with partner
Air conditioning wall unit was loud. ... and old. In-wall fan that feeds cool air to the bedroom from the living room was also very loud... and bedroom never got cool enough. Need to get a central AC unit.
Stayed 1 night in Jun 2025

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Would not stay there again

Entrance looked like a service entrance. Staff wasn't very friendly. I would not stay there again.
Stayed 1 night in Mar 2025