14 Sep 2018 by Amy
Thank you for the feedback Joanne, we really do appreciate it! However we deeply apologise for the issues during your stay, we will address these issues directly.
8 Aug 2018 by Jimmy
Dear Karen, i'm so happy that our team we able to make you feel at home here. I am so sorry to hear that check-out was slow on your departure this is a very rare occasion. We look forward to seeing you in the future. Kind regards Jimmy
4 Aug 2018 by Jimmy
Dear guest, If you could let us know what room You were in and I can look into this room so we exceed your expectations next time. Kind regards Jimmy
12 Jun 2018 by Jimmy
Dear Guest, I'm sorry to hear that you were located on the second floor of the manor house. The only reason this would happen would be if we were unable to move you. When you next book with us just add a comment stating that you would like to be located on the first floor due to height reasons. I look forward to your next visit with us. Kind regards Jimmy
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Risley Hall Hotel & Spa also features a garden, a picnic area, and complimentary newspapers in the lobby. Self parking is free. This 3-star Derby property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Risley Hall Hotel & Spa offers 35 forms of accommodation with a safe and a hairdryer. This individually decorated and furnished accommodation includes desks. Digital televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Derby property provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Risley Hall Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless checkout are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.