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The Claremont

4.0 star property

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Photo gallery for The Claremont

Exterior
Memory-foam beds, in-room safe, desk, blackout curtains
View from room
Breakfast, lunch, dinner served; beach views
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

View in a map
Loch Promenade 18, Douglas, IM1 2LX
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Manx Museum
    ‪5 min walk‬
  • Place, Gaiety Theatre
    ‪6 min walk‬
  • Airport, Isle of Man (IOM)
    ‪14 min drive‬

Room options

View all photos for Classic Double Room

Memory-foam beds, in-room safe, desk, blackout curtains

Classic Double Room

8.8 out of 10
Excellent
(15 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Room

Memory-foam beds, in-room safe, desk, blackout curtains

Business Room

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Suite

Business Suite

Business Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, Sea View

Business Room, Sea View

Business Room, Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Studio

Memory-foam beds, in-room safe, desk, blackout curtains

Business Studio

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Business Single Room

Memory-foam beds, in-room safe, desk, blackout curtains

Business Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 1
  • 1 Double Bed

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Interior
The Empress Hotel
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Business services
4.2 out of 5, Very good, 850 reviews
The Empress Hotel

About this property

The Claremont

Victorian hotel with free breakfast and a 24-hour front desk
This smoke-free hotel features a restaurant, a bar/lounge, and dry cleaning. Free English breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, free newspapers, and wedding services.
The Claremont offers 56 accommodations with safes and complimentary newspapers. Beds feature memory foam mattresses. Digital television is provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at The Claremont , you're just a quick walk from Douglas Beach. Free breakfast, free WiFi in public areas, and a restaurant are available.
  • Free English breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Coast Bar and Brasserie, a brasserie with a beachfront location
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Steps from Douglas Beach and 5 minutes by foot from Manx Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

There are 2 meeting rooms available. The business-friendly The Claremont also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. You'll have access to the health club at a partner property.

This Victorian Douglas hotel is smoke free.

Guests are served free English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM.
Coast Bar and Brasserie - This beachfront brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free English breakfast available 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Coast Bar and Brasserie

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms

Accessibility

  • 5 steps to reach entrance
  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 24-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on New Year's Eve:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee for check-in between 11:00 AM and 4:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Claremont Douglas
Claremont Hotel Douglas
The Claremont Hotel
The Claremont Douglas
The Claremont Hotel Douglas

Reviews

The Claremont Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 214 out of 399 reviews
Rating 8 - Good. 139 out of 399 reviews
Rating 6 - Okay. 30 out of 399 reviews
Rating 4 - Poor. 8 out of 399 reviews
Rating 2 - Terrible. 8 out of 399 reviews

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another enjoyable stay at The Claremont

The Claremont offers a consistently high standard from check-in to departure, with the feeling of a team working together to ensure expectations are met or exceeded. From the point of view of a customer, it appears to run like clockwork and to achieve that, a lot of work must go in behind the scenes. The Claremont is both friendly and professional and is ideally located. The housekeeping service is excellent, cleanliness is important to us. The 6pm additional service is a really nice touch. We would definitely recommend The Claremont as a very reliable hotel, with genuinely friendly and capable staff, across all areas. I am consciously not singling anybody out, because it would not be fair on anybody I missed out. We have stayed here several times and the retention of the individual members of the team really helps build a lasting relationship and we really appreciated the welcome we received.
Stayed 9 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Very clean nice staff good amenities in the room
Stayed 4 nights in Sep 2025

10/10 Excellent

David, West Union

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were very friendly and helpful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy, breakfast very nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not hesitate to stay there again
Stayed 5 nights in Aug 2025

10/10 Excellent

Paula

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location across from the water with good dining and shopping nearby. Good on-site restaurant for dinner and breakfast was good and convenient to have at the hotel.
Stayed 4 nights in Aug 2025

6/10 Okay

ravali

Liked: Cleanliness
transportation is terrible
Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shirley

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay good food and pleasant staff
Stayed 4 nights in Aug 2025

10/10 Excellent

Simon, Mudgee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Mark

Stayed 3 nights in Aug 2025

10/10 Excellent

Sean

Stayed 2 nights in Aug 2025

8/10 Good

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were excellent. As I said staff were so very attentive and nothing was a bother for them in any way. Couldnt have been nicer. Clean and always attended to our room on a daily basis when we were away. Wine very expensive per glass though. Its a small complaint really - but important - food at breakfast wasnt covered and flies on many things on the table. Meats and cheeses were covered but nothing else. Did like the idea of ordering at the table for items on the menu though that were then cooked fresh. Menu for breakfast was very varied .
Stayed 3 nights in Aug 2025

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful place and hotel clean quiet stylish for the isle of man. I will certainly return accomodating staff and super safe.
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Stayed 2 nights in Aug 2025

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No consideration for business customers

Refused to give a VAT invoice. Applied the stay and will not recommend to colleagues or fellow business traveler's.
Stayed 3 nights in Jul 2025

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Steven, West Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is walkable to ferry (to Liverpool), the steam train to Port Erin, the horse tram to the electric train to Laxey
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 2nd year we have been here x And both times have been excellent. Breakfast lovely rooms clean staff lovely .
Stayed 5 nights in Aug 2025

6/10 Okay

Shahed

Business traveller

Check before you deck

Small shower cubicle , lost to find the room , not easy to find, nowhere to hang your clothes in the bathroom, didnt have hot water first night , cold water then turn to hot in the morning which is wanted I needed the night before, seagulls very loud noises from 3.30 am til 4.45am, woke me up 3 times , breakfast was good and on time , staff were very polite and professional, thank. you
Stayed 1 night in Aug 2025