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4.4 out of 5

"Hotel was amazing, facilities great but the some staff were not that friendly... Hotel was full of Germans except maybe 2 couples. They would just sta ... " More

By a verified traveller on Sun 29 Jul 2018

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Junior Suite, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€136* Per night/room 21 Apr - 22 Apr

Junior Suite Promo (2 Adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, Balcony, Pool View (Single Use)

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Junior Suite Prestige, Pool View (2 adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite Promo (1 Adult)

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Suite, Balcony (Single Use)

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Hotel Description

The breakfast at Grupotel Playa de Palma Suites & Spa gets high marks from our customers. During your stay, you're just a quick walk from Playa de Palma. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast offered for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, manicures and pedicures or facials at Grupotel Playa de Palma Suites & Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 4 outdoor tennis courts, a 24-hour gym and a steam room
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 2-minute drive from Playa de Palma and 6 minutes from El Arenal Beach
  • Airport and local-area shuttle service available for a fee

Grupotel Playa de Palma Suites & Spa ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grupotel Playa de Palma Suites & Spa

Everyone (8) Couples (3) Family (1)
3 out of 5
Hotel was amazing, facilities great but the some staff were not that friendly... Hotel was full of Germans except maybe 2 couples. They would just stare at you which is uncomfortable. Wouldn't go back, couldn't relax without being stared at constantly.

Posted by , from england on 29 Jul 2018

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3 out of 5
Freundlichkeit und Service des Personal ist mangelhaft.

Posted by on 27 Aug 2023

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5 out of 5

Posted by on 16 May 2023

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5 out of 5
Das Frühstück ist sensationel

Posted by on 26 Sep 2022

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5 out of 5

Posted by on 9 Sep 2022

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4 out of 5

Posted by on 2 Aug 2022

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4 out of 5
Sehr schöne Gesamtanlage, Zimmer, Balkon und Reinigung sehr gut. Buffet nur durchschnittlich, Preis daher nicht angemessen. Personal am Empfang von sehr gut bis geht so. Personal in der Hotelbar an manchen Tagen miserabel (mit sich selbst beschäftigt, gingen mehrmals an uns vorbei ohne uns zu bemerken, müssten jedes Mal heftig auf uns aufmerksam machen, damit wir überhaupt bedient wurden). Dann am nächsten Tag wieder sehr aufmerksam. Ansonsten sehr angenehmer Aufenthalt. Der gebuchte Shuttle-Service MTS war schlecht bis miserabel: Hin : Falscher Schalter für Abholtreffen in der Bestätigung Tor 2 Statt Tor 6, Fahrer fuhr zuerst falsches Hotel an. Zurück: Trotz Richter Benachrichtigung am Vortag Abreise, kam kein Fahrer, musste 2x anrufen, kam dann ca. 40 min. Nach vereinbarter Zeit, hatte angeblich wieder am falschen Hotel gewartet (lt. Anweisung Zentrale). Hatten unnötigen Stress, nie wieder MTS, sorry

Posted by on 17 Jan 2020

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5 out of 5
Sehr freundlich und zuvorkommend, vor allem das Servierpersonal.

Posted by on 10 Oct 2019

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5 out of 5
Schöne Zimmer, ruhig gelegen. Gutes Frühstücksbuffer. Sehr grosser und schöner Pool. Super Wellnessbereich!

Posted by on 9 Sep 2019

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5 out of 5
Tout était vraiment parfait ! La chambre, le spa, la piscine, le bar, le restaurant et le personnel vraiment au top!!

Posted by on 30 Aug 2019

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Property Features

Grupotel Playa de Palma Suites & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. An outdoor pool, a kids' pool, and 1 hot tub are also featured at the family-friendly Grupotel Playa de Palma Suites & Spa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Palma de Mallorca hotel.

  • 133 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2004
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 4
  • Snack bar/deli
  • Laundry facilities
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Grupotel Playa de Palma Suites & Spa offers 133 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers. This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Grupotel Playa de Palma Suites & Spa has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing nearby
  • Pilates classes on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Grupotel Playa de Palma Suites & Spa. Services include hot stone massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision.

  • Hot stone massage
  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 2 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.

Children under 16 years old are allowed in the spa from 11 AM to 1 PM and must be accompanied by an adult.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 per person
  • Airport shuttle fee: EUR 25 per person
  • Self-parking fee: EUR 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grupotel Playa Palma Suites
  • Grupotel Suites
  • Grupotel Suites Hotel
  • Grupotel Suites Hotel Playa Palma
  • Grupotel Playa De Palma Hotel Playa De Palma
  • Grupotel Playa De Palma Resort And Spa
  • Grupotel Playa De Palma Suites & Spa Majorca
  • Grupotel Playa Palma Suites Hotel
  • Grupotel Palma Suites & Spa
  • Grupotel Playa de Palma Suites Spa
  • Grupotel Playa de Palma Suites & Spa Hotel
  • Grupotel Playa de Palma Suites & Spa Palma de Mallorca
  • Grupotel Playa de Palma Suites & Spa Hotel Palma de Mallorca

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.