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Fontainebleau Miami Beach

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Fontainebleau Miami Beach

Exterior
Lobby
20-inch flat-screen TV with satellite channels, TV, iPod dock
Couples treatment room(s), hot tub, body treatments, hydrotherapy
Premium bedding, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
4441 Collins Avenue, Miami Beach, FL, 33140
  • Place, Fontainebleau
    ‪1 min walk‬
  • Place, Miami Beach Beaches
    ‪1 min walk‬
  • Place, Indian Beach Park
    ‪5 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed

7.0 out of 10
Good
(8 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View

Deluxe Room, 1 King Bed, Balcony, Bay View

Deluxe Room, 1 King Bed, Balcony, Bay View

8.2 out of 10
Very good
(34 reviews)
  • Bay view
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean View Room 1 King Bed

Ocean View Room 1 King Bed

Ocean View Room 1 King Bed

8.2 out of 10
Very good
(127 reviews)
  • Partial ocean view
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Bay View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Bay View

8.2 out of 10
Very good
(151 reviews)
  • Bay view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Ocean View (Tresor)

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Ocean View (Tresor)

7.8 out of 10
Good
(18 reviews)
  • Partial ocean view
  • 93 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Ocean View (Tresor)

Junior Suite, Ocean View (Tresor)

Junior Suite, Ocean View (Tresor)

8.0 out of 10
Very good
(71 reviews)
  • Partial ocean view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Bay View (Tresor)

Junior Suite, Bay View (Tresor)

Junior Suite, Bay View (Tresor)

7.6 out of 10
Good
(14 reviews)
  • Bay view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Oceanfront (Sorento)

20-inch flat-screen TV with satellite channels, TV, iPod dock

Suite, 1 Bedroom, Oceanfront (Sorento)

7.6 out of 10
Good
(14 reviews)
  • 114 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View (Sorrento)

20-inch flat-screen TV with satellite channels, TV, iPod dock

Suite, 1 King Bed with Sofa bed, Ocean View (Sorrento)

  • Partial ocean view
  • 104 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Ocean View (Sorrento)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Ocean View (Sorrento)

7.8 out of 10
Good
(32 reviews)
  • Partial ocean view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View

Deluxe Room, 2 Queen Beds, Balcony, Bay View

Deluxe Room, 2 Queen Beds, Balcony, Bay View

7.8 out of 10
Good
(43 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds, Bay View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Bay View

8.0 out of 10
Very good
(111 reviews)
  • Bay view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(102 reviews)
  • Partial ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

7.4 out of 10
Good
(66 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Bay View (Tresor)

Suite, 1 Bedroom, Bay View (Tresor) | Living area

Suite, 1 Bedroom, Bay View (Tresor)

8.4 out of 10
Very good
(5 reviews)
  • Bay view
  • 93 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Oceanfront (Sorrento)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Oceanfront (Sorrento)

8.0 out of 10
Very good
(57 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Oceanfront (Sorrento)

  • Partial ocean view
  • 51 sq m
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Mobility Accessible

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mobility Accessible

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Balcony, Oceanfront

Room, 2 Queen Beds, Balcony, Oceanfront

Room, 2 Queen Beds, Balcony, Oceanfront

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Room, 1 King Bed, Balcony, Oceanfront

Room, 1 King Bed, Balcony, Oceanfront

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony, Bay View

Junior Suite, 1 King Bed with Sofa bed, Balcony, Bay View | Living area

Junior Suite, 1 King Bed with Sofa bed, Balcony, Bay View

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Bay View (2 Queens)

Junior Suite, Bay View (2 Queens)

Junior Suite, Bay View (2 Queens)

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed with Sofa bed, Bay View

Junior Suite, 1 King Bed with Sofa bed, Bay View

Junior Suite, 1 King Bed with Sofa bed, Bay View

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Suite

20-inch flat-screen TV with satellite channels, TV, iPod dock

Executive Suite

  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, Balcony

20-inch flat-screen TV with satellite channels, TV, iPod dock

Executive Suite, Balcony

  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite

Grand Suite | Living area

Grand Suite

  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite, Balcony

Grand Suite, Balcony | Living area

Grand Suite, Balcony

  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Queen Beds, Ocean View (Sorrento)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

Suite, 2 Queen Beds, Balcony, Oceanfront

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

Suite, 1 King Bed with Sofa bed, Balcony, Oceanfront

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Suite, 1 Bedroom, Oceanfront

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

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About this property

Fontainebleau Miami Beach

Catch some rays at the beach or spend the day relaxing at Fontainebleau Miami Beach's full-service spa. Then enjoy a meal at one of the hotel's 9 restaurants. Housekeeping is available once per stay.
Fontainebleau Miami Beach offers 1504 accommodations with minibars and safes. Beds feature premium bedding. 20-inch flat-screen televisions come with premium satellite channels and pay movies.

Bathrooms include complimentary toiletries and hair dryers. This Miami Beach hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Fontainebleau Miami Beach's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Miami Beach Beaches. Free WiFi in public areas, 3 outdoor pools, and 9 restaurants are available.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include 9 restaurants, a coffee shop, 2 poolside bars, and 8 bars/lounges
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with body treatments, manicures and pedicures, or hydrotherapy at the spa
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the clean accommodations and the pool
  • Steps from Fontainebleau and 10 minutes by foot from Miami Beach Beaches
  • Pets welcome for a fee
Fontainebleau Miami Beach offers its guests a full-service spa, 3 outdoor swimming pools, a hot tub, and a sauna. There are 9 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Public spaces have free WiFi.

Business amenities include a business center, meeting rooms, and limo/town car service. A children's pool, a nightclub, and a fitness center are also featured at the luxury Fontainebleau Miami Beach. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Miami Beach hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.
Fontainebleau Miami Beach has 9 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 100 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 60.96 for adults and USD 31.75 for children
  • 2 poolside bars
  • 8 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Hot tub
  • Motor boating
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa treatment rooms
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 37 floors
  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with premium cable/satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 67.26 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Newspaper
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 60.96 for adults and USD 31.75 for children
  • Valet parking fee: USD 100 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 7 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fontainebleau

Fontainebleau Hotel

Fontainebleau Hotel Miami Beach

Fontainebleau Miami Beach

Miami Beach Fontainebleau

Fontainebleau Miami Beach Hotel Miami Beach

Fontainebleau Resort Miami Beach

Fontainebleau Miami Beach Hotel

Fontainebleau Miami Miami

Fontainebleau Miami Beach Hotel

Fontainebleau Miami Beach Miami Beach

Fontainebleau Miami Beach Hotel Miami Beach

Fontainebleau Miami Beach Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 4968 out of 8234 reviews
Rating 8 - Good. 1214 out of 8234 reviews
Rating 6 - Okay. 886 out of 8234 reviews
Rating 4 - Poor. 529 out of 8234 reviews
Rating 2 - Terrible. 637 out of 8234 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Joseph

Stayed 2 nights in Feb 2026

10/10 Excellent

Kristina

Stayed 4 nights in Jan 2026

10/10 Excellent

Wanda

Stayed 5 nights in Feb 2026

2/10 Terrible

Albert

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
They really lost they touch with cleanliness and integrity
Stayed 2 nights in Feb 2026

4/10 Poor

lex

Liked: Amenities, property conditions & facilities
Was told we had a ocean view and we did not, we were facing the building and the opposite side of ocean, went to customer service and they couldn’t accommodate the room I asked for, i wanted to see the ocean waking up and that’s the main reason I reserved this, very clean and nice but I’m very upset I didn’t get what I paid for the picture was incorrect and the lobbyist and customer service told me going through third party isn’t good . Other than the false advertisement we had a nice time.
Stayed 2 nights in Feb 2026

4/10 Poor

Keith

Stayed 3 nights in Feb 2026

6/10 Okay

Frank

Stayed 1 night in Feb 2026

6/10 Okay

scott, Prescott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice very large resort, well suited for conferences. The pool is nice. It would be nice if they had an adult only Jacuzzi. I give it 3 stars as I just do not see the bang for the buck. Example: 2 drinks poolside $67. Prices are out of control and as bad as Vegas. The rooms are okay but nothing extravagant.
Stayed 4 nights in Jan 2026

8/10 Good

Radomir

Travelled with family and small children
Liked: Property conditions & facilities
There was some mold in the bathroom, shower hinges
Stayed 4 nights in Feb 2026

10/10 Excellent

Susie

Stayed 5 nights in Feb 2026

10/10 Excellent

michael peter

Stayed 6 nights in Feb 2026

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great, from check in where they were dealing with a snowstorm on the East Coast and canceled cruise ships. To the room staff, restaurant and beach staff everyone was great. We were stuck three extra nights in Miami and Fontainebleau made it extra nice. Thank You
View from our room🩵
Good Morning ☀️
Stayed 1 night in Jan 2026

6/10 Okay

Monica

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was clean
Stayed 2 nights in Feb 2026

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room and grounds were clean and nice. Excellent hospitality staff, specifically Sam at the pool hut who was super helpful helping us locate a shady area for our family of redheads. View was great and the private beach area was really nice. I was a little disappointed that there wasn't a coffee maker in the room. A cup of coffee on the balcony before getting dressed and ready for the day would be nice.
Stayed 2 nights in Feb 2026

10/10 Excellent

Tristan

Stayed 2 nights in Feb 2026

10/10 Excellent

john

Stayed 1 night in Jan 2026

6/10 Okay

RIDDHI

Amenities good but staff and service was disorganized and felt chaotic
Stayed 4 nights in Feb 2026

2/10 Terrible

Miguel Angel

The check-in is AWFUL. It’s givi
Stayed 2 nights in Feb 2026

10/10 Excellent

Sharon

Room was clean pool area, bikes, and location were great.
Stayed 2 nights in Feb 2026

8/10 Good

Vicente

Stayed 1 night in Jan 2026

6/10 Okay

Hyein

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The toilet in the room was CRAZY. It was SOOOOO loud to the point I woke up my family when I flushed the toilet. I also heard other rooms toilet being flushed in the middle of the night. Housekeeping was skipped or done mediocrely. Oh and the drawer in the hotel room was broken, and didn’t close all the way - kinda dangerous for kids. I didn’t like that a part of the pool was closed each day for “private event”. I booked this hotel for my kids, but one day the children’s pool was closed cause some kid left a poop and when reported, they decided to take forever to clean - as a result it was closed the rest of the day. Other day, the pool was closed for a private event. The staff was always very friendly though.
Stayed 5 nights in Feb 2026

10/10 Excellent

Azarya Ben Shalom

Stayed 6 nights in Feb 2026

6/10 Okay

Jeremy

Very busy, noisy, overpriced and rooms in fair condition. Do not come here if you are looking for a quite experience.
Stayed 3 nights in Feb 2026

4/10 Poor

Joseph

Room wasn’t cleaned and communication was terrible They cleaned my room at 9:30 at night
Stayed 2 nights in Feb 2026

2/10 Terrible

Miriam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I stayed at the Fontainebleau for four nights and spent close to $4,000 expecting a true five-star relaxing experience. Unfortunately, the pool situation completely ruined the trip. I booked this vacation specifically to sit by the pool and relax, but getting a chair was nearly impossible. Almost all of the chairs were “reserved,” and it was very obvious that attendants were holding them for guests who tipped them beforehand. We even came down at 9:00 AM one morning and still couldn’t get proper seating — the only available chairs were far from the pool and out of the sun. It honestly felt like you had to bribe staff just to use a basic hotel amenity, which is unacceptable at a hotel of this level and price point. Eventually I had to rent a cabana for over $300 just to have somewhere to sit by the pool. The property itself is beautiful, but a five-star hotel should not operate this way. The experience took away from the relaxation I specifically paid for, and I left very disappointed.
Stayed 4 nights in Feb 2026

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