26 Jul 2022 by Customer Service
Thank you for the 4/5 review, Jane! It's excellent you enjoyed your time with us so much! We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our elevators with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day!
14 Jun 2022 by Customer Service
Thank you for taking the time to share this 4/5 review, mariya! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our location and shuttle service. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our housekeeping services and parking value with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon! Have a wonderful day!
27 Apr 2024 by Customer Service
Thank you for sharing your perfect rating with us, Pascal!It's wonderful to see how much you appreciated your time at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We want everyone to feel right at home at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
12 Apr 2023 by Customer Service
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren letzten Aufenthalt bei uns zu bewerten, Tanja!Wir bedauern, dass die Sauberkeit des Hotels während Ihres Aufenthaltes nicht Ihren Erwartungen entsprach. Wir haben Ihr Feedback mit unserem Housekeeping-Team geteilt, um sicherzustellen, dass wir uns noch intensiver bemühen, eine saubere und komfortable Umgebung für unsere Gäste zu schaffen.In Bezug auf das Parken verstehen wir Ihren Frust über die Parkgebühren. Leider spiegelt der Preis die Lage und die Nachfrage nach Parkplätzen in der Umgebung wider. Wir wissen Ihr Feedback jedoch zu schätzen und werden es bei möglichen zukünftigen Preisanpassungen berücksichtigen.Wir freuen uns zu hören, dass Sie die Größe unserer Zimmer und die Nähe zu den Universal Studios genossen haben. Unser Ziel ist es, unseren Gästen einen komfortablen und bequemen Aufenthalt zu bieten, und wir freuen uns, dass wir Ihnen dies bieten konnten.Nochmals vielen Dank für Ihre Bewertung. Wir freuen uns über Ihr Feedback und hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.
6 Jan 2022 by Customer Service
Thank you for your feedback, Nicola. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and an enjoyable visit. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Valet parking (surcharge)
For a fee, guests can enjoy a full breakfast daily.
Room service (during limited hours) is available.
An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
