"All good except the lifts kept breaking down. " More
26 Jul 2022 by Customer Service
Thank you for the 4/5 review, Jane! It's excellent you enjoyed your time with us so much! We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our elevators with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day!
14 Jun 2022 by Customer Service
Thank you for taking the time to share this 4/5 review, mariya! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our location and shuttle service. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our housekeeping services and parking value with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon! Have a wonderful day!
28 Feb 2020 by Katherine R., Social Media/Executive Assistant
Thank you for the high rating and great review. We appreciate it!
23 Oct 2019 by Katherine R.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
13 Aug 2019 by Katherine R.
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay overall and look forward to welcoming you back in the near future.
18 Jun 2019 by Katherine R.
Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay and look forward to welcoming you back in the near future.
6 Jan 2022 by Customer Service
Thank you for your feedback, Nicola. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and an enjoyable visit. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here.
18 Sep 2019 by Katherine R.
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
DoubleTree by Hilton at the Entrance to Universal Orlando offers its guests a kids' pool, an outdoor pool, a spa tub, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. There's an onsite business centre. Event space at this aparthotel measures 65000 square feet (6039 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and an arcade/games room are also featured at the family-friendly DoubleTree by Hilton at the Entrance to Universal Orlando. Parking is available for a fee.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Valet parking (surcharge)
DoubleTree by Hilton at the Entrance to Universal Orlando offers 742 shared accommodations with MP3 docking stations and laptop-compatible safes. 50-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6 AM to 10 AM.
American Grill – This restaurant serves breakfast and lunch.
Sunshine Cafe – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Pizza, Burgers, and More – On-site café. Open daily.
Room service (during limited hours) is available.
An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of: WELL Health-Safety Rating (IWBI); SafeStay (AHLA - USA); COVID-19 Guidelines (CDC); COVID-19 Guidelines (WHO).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.