6/10 Okay
Pierre
Travelled with family
15 Jun 2025
Good stay but it could have been better considering the price, the rooms are big but basic not much decoration or personalization that you could expect for a theme park -1 star for the value for money.
At arrival after a 10 hours drive you could expect a nice restaurant, it’s 9:30pm the restaurant “the palm” close at 10pm…. Good timing…. Not, personnel unhappy to see us arriving a bit late, telling us “only reservation after 9:30pm…. You could smell BS and Low customer care for a mile on their faces: - 1 star.
Ordered room service the other night, carrots are here just for decoration…. They are old, left on a shelf for days and even black, don’t give you much confidence for the oily saggy food, seriously at this price…. : - 1 star.
Last day, check out super easy, the pool is super family friendly and Kristen at our service was just perfect : + 1 star.
Total 3 star, we will go back in Universal studio but not sure we choose Hard Rick Hotel next time
Pierre
Stayed 3 nights in Jun 2025