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Elite Venue Selection Felbridge - Gatwick

4.0 star property

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Photo gallery for Elite Venue Selection Felbridge - Gatwick

Meeting facility
1 bedroom, in-room safe, desk, laptop workspace
Exterior
Exterior
Body treatments, aromatherapy, body wraps, body scrubs, facials

Popular amenities

  • Gym
  • Bar

Explore the area

Map
London Road, Felbridge, East Grinstead, England, RH19 2BH
  • Queen Victoria Hospital
    ‪4 min drive‬
  • Lingfield Park Racecourse and Golf Club
    ‪9 min drive‬
  • Tulley's Farm
    ‪9 min drive‬
  • London (LGW-Gatwick)
    ‪12 min drive‬

Room options

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, laptop workspace

Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed with Sofa bed

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Executive Double Room, 1 Queen Bed

Executive Double Room, 1 Queen Bed

Executive Double Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

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About this property

Elite Venue Selection Felbridge - Gatwick

Suburban hotel with a full-service spa and a fitness center
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a steam room are onsite.
Elite Venue Selection Felbridge - Gatwick offers 116 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.
Chakra Spa has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

Our customers tell us they can't get enough of the breakfast at Elite Venue Selection Felbridge - Gatwick . During your stay, you'll be within walking distance of Worth Way Country Park. Features include free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with facials, body wraps, or manicures and pedicures at Chakra Spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym and a steam room
  • Guests have great things to say about the breakfast and the clean accommodations
  • 8 minutes by car from Tulley's Farm and 8 minutes from Wakehurst Place
Elite Venue Selection Felbridge - Gatwick offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. A fitness center, spa services, and a terrace are also featured at the business-friendly Elite Venue Selection Felbridge - Gatwick . Free self parking is available.

This 4-star East Grinstead hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.
Elite Venue Selection Felbridge - Gatwick has a restaurant on site.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Golf
  • Gym
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 25
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 16.95 per person
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Felbridge Gatwick Hotel East Grinstead
Crowne Plaza Felbridge Gatwick Hotel
Crowne Plaza Felbridge Gatwick East Grinstead
Crowne Plaza Felbridge Gatwick
Felbridge East Grinstead
Crowne Plaza Felbridge - Gatwick East Grinstead
Felbridge Hotel East Grinstead
Crowne Plaza Felbridge Gatwick
Crowne Plaza Felbridge Gatwick an IHG Hotel
Elite Venue Selection Felbridge - Gatwick Hotel
Elite Venue Selection Felbridge - Gatwick East Grinstead
Elite Venue Selection Felbridge - Gatwick Hotel East Grinstead

Elite Venue Selection Felbridge - Gatwick Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 912 reviews
Rating 8 - Good. 255 out of 912 reviews
Rating 6 - Okay. 104 out of 912 reviews
Rating 4 - Poor. 59 out of 912 reviews
Rating 2 - Terrible. 37 out of 912 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

David

Stayed 2 nights in Apr 2025

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff and service
Stayed 1 night in Apr 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dated but lovely

The hotel is a little dated but offers comfort and relaxation.
Stayed 1 night in Apr 2025

8/10 Good

Chris, Stoke on Trent

Stayed 1 night in Apr 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo stay

Excellent stay at this very clean and cared for hotel. Staff were very friendly and helpful. Nothing to complain about!
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was hard to find -long corridors and steps .No lift I was on the 2nd floor with luggage .It was like a rabbit warren trying to find my room.Room was very comfortable and clean Staff were professional and friendly .
Stayed 1 night in Apr 2025

10/10 Excellent

K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend. Amazing staff

Mother’s Day treat. Was an absolute delight. Had all the modern facilities of a spa in an extremely friendly hotel. Every staff member we met were professional, happy and so friendly. Highly recommend
Stayed 1 night in Mar 2025

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Gary

Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Large clean, modern room. Good standard of toiletries in the bathroom. Ample free parking, close proximity to shops, chippy, and a decent pub. Conveniently placed for Gatwick.
Stayed 1 night in Feb 2025

8/10 Good

Rachel

Stayed 2 nights in Jan 2025

8/10 Good

Mr Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing celebration stay.

Our room was a spacious “club” room looking out towards a large courtyard area. It was far too cold to explore outside! I had reserved and I had paid for four “club” rooms as this was a celebratory occasion for my wife’s 80th birthday. Reception were very helpful in providing one twin room, at check in, which I had originally requested. The heating in our elder son’s room was not working properly and although reception undertook to resolve this the room did not achieve an acceptable temperature until breakfast time! He has independently taken this up with management after our departure. The buffet style breakfast was of excellent quality and well presented. The staff were courteous and helpful. We had intended to take dinner in the restaurant. Regrettably the menu, although extensive, did not provide suitable choices for several of our family. Too many of the offerings were not unadulterated, the exception being fish & chips which was hardly a celebratory dinner! I was advised that the menu provided was dictated by Head Office - clearly they need to address this! We therefore were obliged to eat elsewhere which was not the same as eating in the hotel restaurant and partially defeated the purpose of our stay. From this experience I would not choose the Crown Plaza group for any future celebration. Although children were accommodated they were poorly catered for regarding use of the swimming pool -only available during breakfast or after 6p.m. - during dinner time!
Stayed 1 night in Jan 2025

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Kitchen closed, club room poor, room cold

Unfortunately after a few stays I decided to take my husband away for his birthday, on arrival we found a used glass in our room. We booked the club room and after using this in many Crown plaza we were looking forward to it, we arrived at around 17:15 and most the food put out was gone but we knew this would be replenish, it wasn’t, no one came back and we stayed until 19:45! Total waste of money. We decided to get room service and I double checked with reception to be told it ends at 21:30 I said we would go to the spa and be back to order at around 9pm, we went for a swim to get out appetite ready, jacuzzi at most was warm, we rang to order at 21:05 to be told the kitchen was shut! We had to order a take away and not being local didn’t know where to start and then had to wait over an hour for it! The room was incredibly cold! I had to sleep in my clothes, every time we increased the temperature it went back to 28•c and believe me this was not the temperature! Even my husband who’s always hot said it was too cold, i was incredibly upset by our stay and wish we had stayed at home for the cost of the room
Stayed 1 night in Jan 2025

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Ellen

Travelled with partner
Liked: Staff & service
Very spacious king-size room however considering it was a spa hotel, I'd have thought the en suite bathroom would be in better condition. The staff were very friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Parikshit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Gatwick . Great spa facilities and large rooms for families!
Stayed 1 night in Dec 2024

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely experience at the hotel

We spent a night at this hotel to be able to catch an early-morning flight at Gatwick the next day. It’s only 15-20 min drive from the long stay car park of the north terminal. Our room was clean, modern and had everything we needed. We particularly liked the restaurant/bar and the swimming pool at the hotel. The food was delicious. The pool was clean and had a nice jacuzzi, a sauna room and a steam room. Using the pool must be prebooked but is only a phone call away. The staff members at the hotel were friendly and courteous. Overall, our experience at the hotel was highly positive.
Stayed 1 night in Jan 2025

4/10 Poor

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Spa was very noisy with children and very busy. Not relaxing at all. Room request was for a quiet room and room was facing main road, not soundproofed, over the main Reception entrance and with a very loud boiler noise continuously coming from the bathroom. Staff were very nice and friendly, in particular in the bar area.
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Matthew

Stayed 1 night in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Delightful staff and service across the hotel.
Stayed 1 night in Dec 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024