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The Grand Hotel Eastbourne

5.0 star property

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Photo gallery for The Grand Hotel Eastbourne

On the beach
Reception
Bar (on property)
2 restaurants, breakfast served
Indoor pool, seasonal outdoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar

Explore the area

View in a map
King Edwards Parade, Eastbourne, England, BN21 4EQ
  • Place, Congress Theatre
    ‪5 min walk‬
  • Place, Devonshire Park Lawn Tennis Club
    ‪8 min walk‬
  • Place, Eastbourne Pier
    ‪13 min walk‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(10 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Classic Seaview Room

1 bedroom, premium bedding, in-room safe, individually decorated

Superior Classic Seaview Room

7.6 out of 10
Good
(5 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room

Classic Room

Classic Room

8.8 out of 10
Excellent
(9 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite

Suite

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

7.0 out of 10
Good
(2 reviews)
  • 81 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed

View all photos for Penthouse (Penthouse)

Penthouse (Penthouse)

Penthouse (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Side Sea View

Junior Suite Side Sea View

Junior Suite Side Sea View

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room - Side Sea View

Classic Room - Side Sea View

Classic Room - Side Sea View

9.6 out of 10
Exceptional
(11 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Superior Room

Classic Superior Room

Classic Superior Room

9.2 out of 10
Wonderful
(22 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Inland Room

Superior Inland Room

Superior Inland Room

8.8 out of 10
Excellent
(14 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Grand Hotel Eastbourne

Luxury hotel with 2 restaurants and a full-service spa
Catch some rays at the beach or spend the day relaxing at The Grand Hotel Eastbourne's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
The Grand Hotel Eastbourne offers 152 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Eastbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 8 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Grand Hotel Eastbourne. During your stay, you're just a quick walk from Western Lawns. Features include free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • English breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Treat yourself to body treatments, hot stone massages, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym and a steam room
  • Steps from Western Lawns and Eastbourne Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Grand Hotel Eastbourne offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A seasonal outdoor pool, a hot tub, and a steam room are also featured at the luxury The Grand Hotel Eastbourne.

This 5-star Eastbourne hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7:00 AM to 10:30 AM.
Mirabelle Restaurant - This fine-dining restaurant serves lunch and dinner. Reservations are required.
Garden Grill - This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limited on-site parking

Food and drink

  • Daily English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 24 for adults and GBP 12 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Garden Grill
  • Mirabelle Restaurant

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1875
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Pets are not permitted in the common areas of the property.

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 24 for adults and GBP 12 for children
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children aged 0-16 when booking dinner on a dinner, bed and breakfast rate. Breakfast is included for all guests who book this rate.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open April 05 and close September 13.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Eastbourne Grand Hotel
Grand Eastbourne
Grand Hotel Eastbourne
The Eastbourne Eastbourne
The Grand Hotel Eastbourne Hotel
The Grand Hotel Eastbourne Eastbourne
The Grand Hotel Eastbourne Hotel Eastbourne

The Grand Hotel Eastbourne Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1001 reviews
Rating 8 - Good. 239 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqui

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an impressive grand old hotel with professional, friendly staff. We really enjoyed its position on the seafront and its two pools. However, parts of the hotel are very dated and staff were overwhelmed at breakfast, which meant service was slow and detracted from overall experience. The bed was too soft and pillows old and flat. The bathroom was a museum piece! For these reasons, we felt it was very overpriced.It needs alot of money spending on it to modernise it.
Exterior
Interior corridor
Stayed 2 nights in Aug 2025

6/10 Okay

jacqueline

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a lot of positive about the Grand. However were left with a rather bitter taste in our mouths after the upgrade/room bump and felt the staff were trying to fob off a room likely rejected on a regular basis for its noise issues and undesirable location by the bar seating. That being the case after hearing it was our 10 year wedding anniversary. I also heard the staff offering other guests wake up calls and talking them through the facilities as they checked in. We didn’t get the same helpful little rundown which further made us feel like we for some reason weren’t valued guests. I think for the price of the stay the Grand could definitely do better for its gusts. It’s the most expensive hotel in the area by a good deal and I assume this is based purely on the presence of the spa facilities. So unless you desperately want to use the pools or spar or money is no object, I would look elsewhere and save yourself some spending money.
Stayed 1 night in Aug 2025

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very nice, staff were friendly, heated outdoor pool was nice and so was the spa
Stayed 1 night in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Lovely hotel with very friendly staff. Right opposite beach and short walk to pier. Breakfast was lovely, spa/pool great. Had a relaxed time and great sleep in the comfy bed!
Stayed 1 night in Jul 2025

8/10 Good

Ivan

Travelled with family and small children
Liked: Cleanliness, amenities
It’s a historical building - lots of character and grand looking! Close to the beach and seven sister cliffs. Some staff were super helpful, others were not. The building is old and some areas need work (ie. pool had missing tiles on the steps. Ceiling is peeling in areas.) it’s old but still nice. The doormen were all wonderful and very helpful!
Stayed 2 nights in Jul 2025

10/10 Excellent

natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Hanane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t expect what I saw the room is big but it’s full of flies and insects which I never experienced anywhere in other hotels, the bed was uncomfortable and found a pillow dirty and had to call to let them and come and bring a new pillow and they bought a pillow with case and the zip is damaged and doesn’t zip up. And next day the room attendant came to clean the room I expected them to put new towels which they haven’t left the bathroom with dirty towels honestly it was a big shock for us and never go back there
Stayed 2 nights in Jul 2025

10/10 Excellent

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities
Always loved The Grand
Stayed 2 nights in Jul 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Melanie

Stayed 1 night in Jul 2025

6/10 Okay

David Andrew, San Anselmo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked the parking guy He was very helpful and saved us a parking space instead of us parking on the street. At breakfast however we were unimpressed. The front of house was surly and unwelcoming and the junior staff not empowered to make decisions themselves as when we asked to be moved away from the dirty dishes stand it was a case of "I will have to ask my supervisor first' so we left. The room was three quarters empty.
Stayed 2 nights in Jul 2025

10/10 Excellent

Christine

Stayed 1 night in Jul 2025

2/10 Terrible

B A

Stayed 1 night in Jul 2025

2/10 Terrible

Brian

Disabled guests made to pay £300 extra for a walk in shower. Complaints ignored. Basic and dated - nothing 5 star more like a 3 or 4 at a push.
Stayed 2 nights in Jul 2025

8/10 Good

Nirmaljit

Liked: Cleanliness, staff & service, room comfort

The Grand Eastbourne

Amazing staff, however the place needs an uplift: there is no air-conditioning, plumbing needs an upgrade (spent more time adjusting the water temperature than actually showering) had to ask for a fridge to be put in the room. Having said that, we would come back to stay.
Stayed 3 nights in Jul 2025

8/10 Good

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Sharat

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amazing location as it is right at the beach. There is parking onsite, however, it gets full quickly. That said, there is ample parking around the hotel. The breakfast was okay, not great. The hotel is dog friendly and they had kept treats and bed for the dog in the room. Only downside is that the sea facing rooms dont have an aircon and in 26C heat, that was something which was needed.
Stayed 2 nights in Jul 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities
Lovely stay. Room was a bit dated and tired, but it was comfortable. The bar serves great cocktails. Breakfast was excellent but service was a bit slow (never got our 2nd pot of tea).
Stayed 1 night in Mar 2025

10/10 Excellent

Andy

Stayed 1 night in Jul 2025

6/10 Okay

Rosslyn

Liked: Amenities
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Stayed 1 night in Mar 2025

8/10 Good

Mark

Liked: Cleanliness, room comfort

Grand Hotel , Eastbourne

The Grand is a fine hotel but I was concerned about the overall service provided. Our room, although very clean, had an unpleasant musty smell. We raised this with the hotel but it was not adequately dealt with. Our room was not cleaned on one occasion and towels not replaced on another. Service in the bar was slow. On the positive side staff were generally friendly and attentive and service at breakfast was very good.
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025