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City Hotel Mercator

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Photo gallery for City Hotel Mercator

Lobby sitting area
Exterior
Interior entrance
Lobby sitting area
Lobby sitting area

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Housekeeping

Explore the area

View in a map
Mercatorstrasse 38, Frankfurt, HE, 60316
  • Place, MyZeil
    ‪11 min walk‬
  • Place, Römerberg
    ‪17 min walk‬
  • Place, Frankfurt Christmas Market
    ‪18 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪22 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

Desk, laptop workspace, free cots/infant beds, free WiFi

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double or Twin Room

Desk, laptop workspace, free cots/infant beds, free WiFi

Double or Twin Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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About this property

City Hotel Mercator

This smoke-free hotel features self parking, express check-out, and free newspapers. WiFi in public areas is free. Other amenities include multilingual staff assistance.
City Hotel Mercator offers 33 accommodations with hair dryers. Flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at City Hotel Mercator, you're just a quick walk from Berger Strasse. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and self parking (surcharge).
  • Free WiFi (speed: 25+ Mbps)
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a multilingual staff, and an elevator
  • Just a 3-minute drive from Römerberg and a few minutes from Frankfurt Christmas Market
  • Cats and dogs welcome for a fee
As a guest of City Hotel Mercator, you'll find multilingual staff, complimentary newspapers in the lobby, and express check-out. Public spaces have free WiFi. City Hotel Mercator also features shopping on site and an elevator. Parking is available for a fee.

This 3-star Frankfurt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (EUR 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children

Things to do

  • Shopping

Family friendly

  • In-room cot

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 1 step to reach entrance
  • Hardwood flooring in room
  • Lift (100 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (100 centimetre high)

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Uncovered self parking fee: EUR 15 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
The front desk at this property is open daily from 6:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

City Hotel Mercator
City Hotel Mercator Frankfurt
City Mercator
City Mercator Frankfurt
City Mercator Hotel
Hotel City Mercator
Hotel Mercator
Mercator City
Mercator Hotel Frankfurt
City Hotel Mercator Hotel
City Hotel Mercator Frankfurt
City Hotel Mercator Hotel Frankfurt

City Hotel Mercator Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 59 out of 372 reviews
Rating 8 - Good. 154 out of 372 reviews
Rating 6 - Okay. 115 out of 372 reviews
Rating 4 - Poor. 33 out of 372 reviews
Rating 2 - Terrible. 11 out of 372 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Yesmary

Liked: Cleanliness, amenities, property conditions & facilities
Good place for a short stay. Room was clean and breakfast was varied, but lacked gluten free options.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Jonna

Liked: Staff & service
Staff was excellent and we loved our stay. Rooms are good enough, good value for money. Great location, walling distance to everything, inc. parks, shopping, christmas markets and the zoo. Thank you!
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Okechukwu

Liked: Cleanliness, property conditions & facilities
,
Stayed 1 night in Oct 2025
Verified

8/10 Good

Hueseyin

Liked: Cleanliness, amenities, property conditions & facilities
Alles Fuß läufig erreichbar Super
Stayed 1 night in Dec 2025
Verified

8/10 Good

Allan

Disliked: Cleanliness
Det er et godt sted til en overnatning, utroligt at de kan lave det til den pris.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Gerhard

Disliked: Amenities, property conditions & facilities
Fernseher nicht brauchbar, Waschbecken ohne Gebraucht- wasserablauf, keine Parkplätze in der Nähe!!
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Juan Pablo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The frontdesk girl treat us very bad.
Stayed 1 night in Dec 2021
Verified

8/10 Good

Melanie

Liked: Cleanliness, staff & service

Alles in Ordnung

Das Hotel war für den Preis absolut in Ordnung, das Zimmer war sauber und alles war ok. Für ein bis zwei Nächte total ausreichend. Die Inneneinrichtung ist nicht besonders schön, aber erfüllte seinen Zweck
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles Ok und sauber alle freundlich !!!!!!!
Stayed 1 night in Feb 2021
Verified

8/10 Good

Verified traveller

Ruhige zentrale Lage, freundliches Personal ! Saubere Zimmer und Sanitäranlagen. Sehr gutes PreisLleistungsverhältnis
Stayed 5 nights in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

좋았어요

위치도 좋고 모두들 친절했어요!
Stayed 12 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Inexpensive option close to the Zeil

The hotel is in a pretty convenient place for getting places, as it’s pretty close to a transit stop. No A/C in my room and the road noise was too loud to keep the window open, but did get a small (though also loud) floor fan when I asked.
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Das Mercator liegt citynah. Eine Bahnstation bis zur Zeil.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wohlfühliges Preisleistungsverhältnis !

Da ich Frankfurt und die Ortslage des Hotels Mercator kenne ist diese absolut empfehlenswert. Nach allen Himmelsrichtungen sowohl Einkaufsmöglichen als auch internationale Lokalitäten, Kneipen, Cafes, Bioläden, U-Bahn, Bus, Straßenbahn und rasche Anbindung zur Autobahn. Freundliches Personal. Sehr angenehm empfanden wir das ein Wasserkocher/Gläser/Teebeutel, kleiner Kühlschrank sowie für heiße Tage auch ein Ventilator zum Inventar zählten - sehr aufmerksam insgesamt - ergo: PRIMA Aufenthalt & Service!
Stayed 4 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice area with a lovely Though hidden Chinese garden nearby
Stayed 3 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple hotel well located in Frankfurt area
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

The property was clean and tidy. Nothing special or spectacular but had all the necessary amenities. The 10€ breakfast was worth the price as it was plentiful and quality. Room service was Adequate and prompt. Overall, a good experience at a Bargain price.
Stayed 4 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has small but clean rooms and is in a good location. It's an easy walk to the Innenstadt area and the river (approx. 25-30 minutes), and about 10-15 minutes walk to the Merianplatz area with cafes and restaurants. There's a Rewe supermarket around the corner to get supplies and there are 2 U-stations also within walking distance. Friendly staff. It's a little small for families but perfect for business/solo travelers and couples.Would stay here again.
Stayed 3 nights in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Kleines, hartes Bett. Ziemlich dreckig, Dusche ziemlich heruntergekommen
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Loud

Not a good experience, cleaning people very loud early in the morning. Rude service
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Das hotel ist renovierungsbedürftig. Wasserschaden bei ankunft, keine möglichkeit zum waschen, keine entschädigung. Außer ein getränk. Wasserkocher auf zimmer mit defektem kabel. Kupfer zu sehen. Kühlschrank laut und matratzen durchgelegen und unterschiedlich hoch. Steckdosen frei. Personal und lage aber top.
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage, nettes Personal. Ordentliches Frühstück.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preisleistung sehr gut, günstig, dafür kleines zimmer, "wenig" komfort aber sauber und alles funktionstüchtig! Bett war gemütlich, kissen okay, ruhige gegend und cafes in der nöheren umgebung. Stadt fussläufig in 10 min erreichbar! Ich fands super!
Stayed 3 nights in Mar 2019
Verified

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Unterkunft war sehr zentral, jedoch alt mobiliert, schmutzige Wände und Schimmel im Bad
Stayed 1 night in Mar 2019
Verified

8/10 Good

David

Liked: Cleanliness, staff & service

A good three star hotel

First looks are not impressive, the Mercator is the ugliest building in its street, but do not be put off. The hotel is in a quiet area, with only a little noise from the odd passing car, so light sleepers will appreciate. Very much a three star hotel with little pretension to be anything else, but unlike many 4 star hotels, it has a homely feel. Very convenient for the charming and equally homely Berger Strasse area and not too far from City centre, which is walkable for anyone who is fit.
Stayed 2 nights in Feb 2019