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4.5 out of 5

"Really nice room with a lot of space and good planning. Very comfortable bed and high quality pillows and covers. Big and very clean bathroom. Great v ... " More

By a verified traveller on Thu 03 Oct 2019

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Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
€174* Per night/room 1 Jun - 2 Jun

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed with Sofa bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Panoramic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

JW Marriott Hotel Frankfurt's good location gets good marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from MyZeil. You'll find features such as free wired Internet, plus 2 restaurants and an indoor pool.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Enjoy a bite to eat at one of the 2 restaurants
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with Thai massages, aromatherapy or detox wraps at Talise Spa
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests speak favourably about the location and the helpful staff
  • Steps from MyZeil and 9 minutes on foot from Römerberg
  • Airport shuttle service available for a fee
  • Pets welcome for a fee

JW Marriott Hotel Frankfurt ratings based on 19 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Hotel Frankfurt

Everyone (13) Couples (4) Family (2)
5 out of 5

Posted by on 16 Oct 2022

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5 out of 5

Posted by on 9 Dec 2019

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Comment from Hotel Management

11 Dec 2019 by General Manager

Dear Guest, Thank you very much for your positive rating. We are very delighted by your review and keep looking forward to your next stay in Frankfurt. Kind regards, Daniela Fette-Rakowski General Manager

5 out of 5
Really nice room with a lot of space and good planning. Very comfortable bed and high quality pillows and covers. Big and very clean bathroom. Great view and excellent breakfast!

Posted by on 3 Oct 2019

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Comment from Hotel Management

3 Oct 2019 by Jumeirah Frankfurt

Thank you for your responds. We hope to see you back soon.

5 out of 5

Posted by on 30 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by Hotelmanagement

Thank you for giving us a 5 out of 5 rating. It is truly nice to know that our efforts are paying off. We invite you to join us again soon and you can count on us to make your experience even more memorable. Kind regards, Jörg Stricker Interim General Manager

2 out of 5
Frühstück ins Zimmer wurde erst um 13:00Uhr geliefert.

Posted by on 27 Jul 2020

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Comment from Hotel Management

27 Jul 2020 by Daniela Fette-Rakowski General Manager

Lieber Gast, danke für Ihre Rückmeldung zu Ihrem Aufenthalt. Da Sie sich Anonym gemeldet haben, können wir leider nicht nachvollziehen an welchem Tag und mit welchem Mitarbeiter dies passiert ist. Jedoch habe ich dieses Feedback bereits mit unserem Frühstücksteam geteilt. Es tut mir leid, dass Sie diese Erfahrungen machen mussten, seien Sie versichert, dass dies nicht unser Standard ist. Ich hoffe Sie dennoch wieder zu sehen im Jumeirah Frankfurt. Herzliche Grüße, Daniela Fette-Rakowski General Manager

5 out of 5
Top Service, Top Ausstattung, Top Ausblick und Top Stadt...

Posted by on 30 Dec 2019

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Comment from Hotel Management

29 Jan 2020 by General Manager

Lieber Gast, Herzlichen Dank für Ihre wunderbare Review. Ich bin begeistert wie sehr Sie Ihre Zeit in unserem Hause genießen konnten und dass Sie von unserem gesamten Team mit offenen Armen empfangen wurden. Es war uns eine Freude, Sie bei uns zu Gast gehabt zu haben und wir freuen uns schon heute, Sie bald wieder bei uns im Hause begrüßen zu dürfen. Mit freundlichen Grüßen, Daniela Fette-Rakowski General Manager

5 out of 5

Posted by on 1 Dec 2019

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Comment from Hotel Management

11 Dec 2019 by General Manager

Dear Guest, Thank you very much for your perfect rating regarding your recent stay at Jumeirah Frankfurt. We hope to welcome you back soon to create new fond memories for you. Kind regards, Daniela Fette-Rakowski General Manager

4 out of 5
Loistavalla paikalla,rauhallinen hotelli. Aamiainen hyvä miinus uimaallas ei ollut hotellin oma .

Posted by on 7 Oct 2019

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Comment from Hotel Management

22 Oct 2019 by General Manager

Dear Guest, Thank you very much for your positive words. We are very delighted by your review and keep looking forward to your next stay in Frankfurt. Kind regards, Daniela Fette-Rakowski General Manager

5 out of 5
Die Schrankturen brauchen eine besser Lösung an sonsten alles perfect dieses Hotel wird mein second home in Frankfurt

Posted by on 18 May 2019

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4 out of 5

Posted by on 23 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by General Manager

Dear Guest, Thank you very much for taking the time to share this review following your stay with us. We look forward to welcoming you back once more. With kind regards, Jörg Stricker Interim General Manager

About the JW Marriott Hotel Frankfurt

Location Thurn-und-Taxis-Platz 2, Frankfurt, HE 60313

Property Features

JW Marriott Hotel Frankfurt offers its guests an indoor pool, a health club, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces. A 24-hour business centre and 5 meeting rooms are available. Event space at this hotel measures 3918 square feet (364 square metres) and includes conference space. Spa services, a library, and multilingual staff are also featured at the family-friendly JW Marriott Hotel Frankfurt. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This Frankfurt hotel is smoke free.

  • 1 building
  • 218 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 3918 sq ft of conference space
  • 364 sq. m of conference space
  • Built in 2011
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Konstablerwache Station (1 km / 0.6 mi)
  • Metro station: Frankfurt (M) Hauptwache Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

JW Marriott Hotel Frankfurt offers 218 accommodations with iPod docking stations and minibars. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium digital channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries. This Frankfurt hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and amenities available on request include hypo-allergenic bedding.

  • Bathrooms are partially open
  • Sitting area
  • Deep-soaking bath
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Connecting rooms available
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a full breakfast on weekdays from 6:30 AM and 11 AM.

HERITAGE Frankfurt PopUp – This restaurant only serves dinner.

El Rayyan – This restaurant specialises in Middle Eastern cuisine. Open daily.

Ember Bar & Lounge – On-site cocktail bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Guests aged under 18 years old are not allowed in the swimming pool or health club.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Minimum age to access spa is 5
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

JW Marriott Hotel Frankfurt offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 100 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 50 per pet, per stay, plus a one-time cleaning fee of EUR 50Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 42 per person
  • Airport shuttle fee: EUR 160 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: EUR 42 per night
  • Pet fee: EUR 50 per pet, per stay plus a one-off EUR 50 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Frankfurt Jumeirah
  • Jumeirah Frankfurt Hotel
  • Jumeirah Frankfurt
  • Jumeirah Hotel Frankfurt
  • Jumeirah Frankfurt Hotel Frankfurt
  • Jumeirah Frankfurt
  • Jw Marriott Frankfurt
  • JW Marriott Hotel Frankfurt Hotel
  • JW Marriott Hotel Frankfurt Frankfurt
  • JW Marriott Hotel Frankfurt Hotel Frankfurt

You should know

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.