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Avani Frankfurt City Hotel

4.5 star property
VIP Access

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Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
Vilbeler Str. 2, Frankfurt, HE, 60313
  • Place, MyZeil
    ‪5 min walk‬
  • Place, Römerberg
    ‪11 min walk‬
  • Place, Frankfurt Christmas Market
    ‪12 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room

Standard Room

Standard Room

9.4 out of 10
Exceptional
(36 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

9.6 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room

Superior Room

8.4 out of 10
Very good
(18 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Suite

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Extra Bed 2 adults + 2 children)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Suite (Extra Bed 2 adults + 2 children)

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Deluxe Room

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room (Extra Bed 2 Adults + 2 Children)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Room (Extra Bed 2 Adults + 2 Children)

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Balcony

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, Balcony

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony (Extra Bed 3 Adults)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, Balcony (Extra Bed 3 Adults)

  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Family Room

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room (2 Adults + 2 Children)

Hypo-allergenic bedding, pillow-top beds, minibar, in-room safe

Family Room (2 Adults + 2 Children)

  • 26 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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About this property

Avani Frankfurt City Hotel

Luxury hotel with a sauna connected to a shopping center in Frankfurt
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a 24-hour business center, and coffee/tea in a common area. Change of towels is available on request.
Avani Frankfurt City Hotel offers 256 accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. A pillow menu is available. Premium satellite television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Avani Frankfurt City Hotel's great location gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Museumsufer. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Römerberg and Frankfurt Christmas Market
  • Cats and dogs welcome for a fee
Avani Frankfurt City Hotel offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 312 square feet (29 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Avani Frankfurt City Hotel.

This 4.5-star Frankfurt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.
Avani Frankfurt City Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 28 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; EUR 22 to 24 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 312 square feet of conference space
  • 5 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 45
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 to 24 per person
  • Nearby parking fee: EUR 28 per day (33 ft away)
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 45 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Frankfurt NH City
Hotel NH Frankfurt City
Nh Frankfurt City Hotel Frankfurt
Nh Hotel Frankfurt
Nh Hotels Frankfurt
NH Collection Frankfurt City Hotel
NH Collection Frankfurt City
NH Collection Frankfurt City

Avani Frankfurt City Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 344 out of 543 reviews
Rating 8 - Good. 127 out of 543 reviews
Rating 6 - Okay. 45 out of 543 reviews
Rating 4 - Poor. 17 out of 543 reviews
Rating 2 - Terrible. 10 out of 543 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Melania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, personal muy amable. Llegamos temprano y por venir de un vuelo de 12 horas nos dieron la habitación sin ningún cargo extra.
Stayed 1 night in Jul 2025

4/10 Poor

Alan

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Would not stay again. The hotel is a mix of new and desperately needing renovation. Our fridge did not work, the lighting in the room was ridiculous, we booked a suite because we have kids and the living room lights only turned on with the bedroom lights, so we were unable to put the kids down and relax in the other room unless we sat in complete darkness. The tvs came with Chromecast, which was cool, but didn't work (internet was too slow to render, and on the other TV it didn't work at all) The bathroom sink we very discolored and yellow. And TO TOP IT OFF the lamp in the living room was broken, and in hindsight we should have said something, but ended up finding out that the hotel charged us $200 after we left because "we broke it". Criminals.
Stayed 2 nights in Jul 2025

8/10 Good

Yoseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly staff all at reception were fantastic.. it could do a bit to improve on the breakfast. Not many varieties, I liked the pastries though
Stayed 2 nights in Jul 2025

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Richard

Stayed 2 nights in Jul 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Will definitely recommend it
Stayed 3 nights in Jul 2025

6/10 Okay

OLIVER

Travelled with family
Liked: Cleanliness
The hotel is in a great central location and the room was spacious and mostly quiet. However, the experience felt mixed. We arrived at 7 pm and the room was still not ready. They were still making the beds for our kids. The room had a strange mix of old and new, with parts clearly just left as they were before and others recently updated. Both TVs in the room were not set up correctly, which was frustrating. Parking was expensive. Overall, decent stay for one night, but the service and upkeep left room for improvement.
Stayed 1 night in Aug 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk Very clean, and the breakfast was delicious
Stayed 2 nights in Jul 2025

10/10 Excellent

Kima

Stayed 5 nights in Jul 2025

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP benefit said continental bf for one. We were confused so we booked bf buffet for 2. We got to hotel and we received the VIP voucher stating one breakfast a day free. Still not clear what sort of bf so too bad . Apart from that hotel staff were wonderful. Early check in, nice bf and free water and apple and jelly babies at reception.
Stayed 3 nights in Jul 2025

8/10 Good

Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast, comfortable bed and great location. We walked everywhere and felt that the area was safe.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean. Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Jalal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were amazingly accommodating, F&B, Front Desk, Guest Services...A wonderful stay for us (1st timers in Germany)
Stayed 3 nights in Jul 2025

6/10 Okay

Roumena, Granger

Travelled with family
Disliked: Property conditions & facilities
Convinient loctation. Hotel is suitable for a one night business trip.The property is a need of renoivation, breakfast is abundant but the same every day. My family members had to move. Cleaniness is average. A lot of spot and old bathroom appliance
Stayed 4 nights in Jun 2025

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, well designed, clean, and the staff was kind and proactive.
Stayed 2 nights in Jul 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Interior, breakfast, rooms , staff
Stayed 2 nights in Jul 2025

2/10 Terrible

Khalid

Travelled with family and small children
The worst attitude..AC not working and claiming it’s Ecosystrm issue.. very poor manner and attitude trying to convince me that the AC was working.. they changed our two rooms the day after with an official working AC ? The employees were very rude and impolite and entered my room without permission while my family lying on the bed .. I have never faced such an attitude in my life in a hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

YingFu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, walking distance to Römerberg and iron bridge
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Stayed 6 nights in Jul 2025

10/10 Excellent

Darcy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Ron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Door did not close properly but Expedia included vip, which included breakfast. Worth the stay for that and the location
Stayed 2 nights in Jul 2025

6/10 Okay

Juan Jose, Seattle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Location was okay. Dining options are limited to tourists trap mostly. Convenient for LGBT friendly bars and clubs. The property is very old and run down, in desperate need of a facelift. Shower water smells, bathroom was also stinky. The bed was alright and the night went by super quiet, that was very nice!
Stayed 1 night in Jul 2025

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is very good in that it is walking distance to Zeil Street, the main shopping area of Frankfurt City. There are good dining options around it. Right beside the hotel is a nice Thai restaurant for a fine dining experience. One block away is where other dining choices exist ... Italian, Japanese, Middle Eastern and a MacDonalds as well. The hotel itself is like a boutique hotel. We were fortunate to have been upgraded to a corner suite instead of a deluxe room that we originally booked.
Stayed 2 nights in Jul 2025

4/10 Poor

Marie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property looks 100x better in pictures than in person. The carpets in the halls were stinky, there were splatters on the walls in the hall, no working A/C in the room, the refrigerator was barely cold.. was charged for the room when it was already paid for. They had to reverse the charge. Would not stay again
Stayed 1 night in Jul 2025