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Pestana Promenade Ocean Resort Hotel

4.0 star property

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Photo gallery for Pestana Promenade Ocean Resort Hotel

Indoor pool, outdoor pool
Creator video
Lobby
Twin Room (Promenade)
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Rua Simplicio dos Passos Gouveia, #31, Funchal, 9000-001
  • Place, Lido Bathing Complex
    ‪5 min walk‬
  • Place, Ponta Gorda Bathing Complex
    ‪7 min walk‬
  • Place, Centro Comercial Forum Madeira
    ‪10 min walk‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪25 min drive‬

Room options

View all photos for Classic Twin Room, Sea View

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room, Sea View

9.4 out of 10
Exceptional
(6 reviews)
  • Sea view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Twin Room, Partial Sea View (Side View)

View from room

Classic Twin Room, Partial Sea View (Side View)

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • 23 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, Sea View

8.4 out of 10
Very good
(5 reviews)
  • Sea view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room (Promenade)

Twin Room (Promenade)

Twin Room (Promenade)

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Twin Room, Partial Sea View (Side View)

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room, Partial Sea View (Side View)

  • Sleeps 3
  • Free Wi-Fi

View all photos for Classic Twin Room, Sea View

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room, Sea View

  • Sleeps 3
  • Free Wi-Fi

View all photos for Superior Twin Room, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, Sea View

  • Sleeps 3
  • Free Wi-Fi

View all photos for Classic Twin Room, Pool View

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room, Pool View

9.4 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Pestana Promenade Ocean Resort Hotel

2 restaurants, an indoor pool, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Pestana Promenade Ocean Resort Hotel offers 110 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials and body treatments.
Our customers tell us they can't get enough of the helpful staff at Pestana Promenade Ocean Resort Hotel. During your stay, you're just a quick walk from Lido Bathing Complex. Features include free WiFi in public areas, plus 2 restaurants and an indoor pool.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • 7 minutes by foot from Lido Bathing Complex and a 4-minute drive from CR7 Museum
Pestana Promenade Ocean Resort Hotel offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Pestana Promenade Ocean Resort Hotel. For a fee, parking is available.

This 4-star Funchal hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:30 AM.
Deep-Blue and Breezes - Onsite restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 15 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 20 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Deep-Blue and Breezes

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Spa

  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Self parking fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
Property Registration Number 3982
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Pestana Ocean
Pestana Ocean Promenade
Pestana Ocean Promenade Resort Hotel
Pestana Promenade
Pestana Promenade Ocean
Pestana Promenade Ocean Funchal
Pestana Promenade Ocean Resort Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Resort Hotel
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Pestana Promenade Ocean Resort
Pestana Promenade Ocean Resort Hotel Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Ocean Resort Hotel Hotel Funchal

Pestana Promenade Ocean Resort Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 421 out of 690 reviews
Rating 8 - Good. 219 out of 690 reviews
Rating 6 - Okay. 39 out of 690 reviews
Rating 4 - Poor. 10 out of 690 reviews
Rating 2 - Terrible. 1 out of 690 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time here, great location, staff was amazing from the front desk to the manager. Pool was great after a long day of exploring
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful, lots of staff cleaning
Stayed 8 nights in Sep 2025
Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff and great dining and shopping options close by
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel in a lovely area, short walk to Funchal town.
Stayed 10 nights in Jul 2022
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in a beautiful location
Stayed 1 night in May 2023
Verified

10/10 Excellent

DAVID WESLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view of ocean.
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants.
Stayed 7 nights in May 2024
Verified

10/10 Excellent

Günther

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Services and friendly Personal;
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff - very friendly and helpful. Great facilities, good food choices, very clean and comfortable.
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another brilliant addition to the Pestana brand, which has many great Hotels in Maderia. I booked another stay as soon as I returned home,
Stayed 5 nights in Jan 2025
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend a week, good links to town centre and local walks along promenade. Buffet and breakfast was excellent. Could improve communication on facilities, as staff could not supply English language text on the TV (remained in German due to IT problem).
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cracking hotel

Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. Excellent rooms with sea views and dining options great
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff in the breakfast/dinning were absolutly fantastic. So nice, friendly and polite and did their best for me. Tip them generously when you stay there!!!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were great, so were staff and loved the sea view room we had. The hotel also allowed us an extended stay due to late flight.
Stayed 7 nights in Jul 2022
Verified

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Def some good and bad. Beautiful scenery and view in pool area. Good location. Very well maintained. Specious room with lovely view. Breakfast selection was very good. In general Seemingly upscale however definitely signs of cutting corners. Sauna hours not convenient. Room hot even with AC all the way down. Room temp was never comfortable. Very stuffy. Learned this is very common at Pestana hotels and resorts. Outdoor Jacuzzi was not heated, and indoor was only lukewarm. Bathroom in common area on ground floor smelled terrible everyday. Smelled like sewage.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities
Had a very comfortable stay at the Promenade! The hotel has a great location with beautiful garden around the pool. Shops and transport links all minutes away! Spacious rooms and a nice balcony with fantastic views!
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time in this property….high standard of cleanliness and attention. Good choices for breakfast.
Stayed 14 nights in Oct 2024
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only at the property for one evening due to a flight cancellation. The property was nice, the staff friendly, and the location was great.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from this property was outstanding! You could watch the sunrise and the sunset.
Verified

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jillymaryt

Had a lovely holiday in your beautiful hotel.
Stayed 7 nights in Sep 2022
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me Rodgrigues was so helping in arranging our transportation from the airport. The location was great. Right on the bus line. Breakfast was great and staff was very friendly. Pool was lovely. We would definitely book again with this hotel.
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Fozia

Liked: Cleanliness, staff & service
Staff are amazing at this place. So helpful, so caring, honestly I was so happy staying here. It is a little worn in places and the double bed was two singles smushed together, but I enjoyed myself and had fun. I would come again.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities
The common areas of the hotel were lovely . Lush grounds and fantastic amenities . The rooms need a refresh as they are dated . Pricey property when compared to another hotel our friends stayed at up the street . Breakfast assortment was plentiful with something for everyone .
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and views.

Views from balcony, location and check in staff were great. Hotel was very clean but a little tired and very dark and stale in the hallways. Bed was saggy. Breakfast buffet was extensive in choices and decent in quality. Staff there really friendly too.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Rooms are showing a little bit of wear and tear but very clean. Breakfast buffet fit for a king! Great outdoor pool, but not heated so it was rather cold in November. Indoor pool, jacuzzi and sauna were also great. I just wished they would not close at 8pm. After hiking the lavadas, and dinner we really had to hustle to be able to use these facilities for at least a little bit. Definitely would stay again.
Stayed 6 nights in Nov 2024