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Crossroads Inn & Suites

2.5 star property

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Interior
Suite, 1 King Bed, Fireplace, Jetted Tub
Room, 1 King Bed, Jetted Tub
Dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(140 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(37 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Crossroads Inn & Suites

This hotel features coffee/tea in a common area, a seasonal outdoor pool, and a children's pool. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a lobby fireplace.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Crossroads Inn & Suites's great location. During your stay, you're just a quick walk from Anakeesta. Features include free WiFi in public areas and free self parking, plus laundry facilities.
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities, an elevator, and a lobby fireplace
  • Guests have great things to say about the location and the breakfast
  • Within a 10-minute walk of Anakeesta and Ripley's Aquarium of the Smokies
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 803 out of 1520 reviews
Rating 8 - Good. 421 out of 1520 reviews
Rating 6 - Okay. 176 out of 1520 reviews
Rating 4 - Poor. 63 out of 1520 reviews
Rating 2 - Terrible. 57 out of 1520 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 3 nights in Nov 2025

10/10 Excellent

Thomas

Stayed 1 night in Dec 2025

10/10 Excellent

Barbette

Liked: Cleanliness, staff & service, amenities
Staff wonderful and breakfast was great!
Stayed 5 nights in Nov 2025

6/10 Okay

Tonya

Liked: Room comfort
Disliked: Cleanliness, staff & service
The location was great. The people were friendly. The hotel and our room I. Particular
Stayed 1 night in Nov 2025

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, amenities
Clean rooms, great place to walk to restaurants and shopping!
Stayed 3 nights in Nov 2025

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved how we booked 2 rooms and they put the rooms next to each other with a joint door so the rooms connnect!
Stayed 4 nights in Nov 2025

10/10 Excellent

Ralph

Stayed 1 night in Nov 2025

8/10 Good

Harold S

Stayed 3 nights in Nov 2025

4/10 Poor

Kristy

Disliked: Cleanliness, amenities, property conditions & facilities
The place was pretty run down, the room wasn't very updated, the carpet was old and dirty. One od the staff members were very nice, but no name badges so don't know her name. The breakfast room was dirty ans the breakfast was cold and not very good at all.
Stayed 2 nights in Nov 2025

8/10 Good

Raisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location.
Stayed 2 nights in Nov 2025

10/10 Excellent

WANDA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, great staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Prabakar

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Clean and spacious room, and friendly staff
Stayed 1 night in Nov 2025

6/10 Okay

Vanessa

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff is wonderful!!! If not for them this hotel would not do well. It was clean, comfortable bed, great location. The downside. Fireplace didn’t work needs a tech to fix it, when you need something (like towels/washcloths, our room didn’t have any) you need to get them yourself after a certain time. Not bad for a 1 night stay, but not worth the price. The staff does a good job with what they have to work with. Upper management needs to do a better job equipping local management & staff to be able to do their jobs on site.
Stayed 1 night in Nov 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall
Stayed 1 night in Oct 2025

8/10 Good

Marlee

Stayed 2 nights in Nov 2025

10/10 Excellent

Jair

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and peaceful. We enjoyed our 5 day stay with very nice staff and always attentive. Overall, we would definitely stay again and believe the price matches the stay.
Stayed 5 nights in Nov 2025

2/10 Terrible

Arpit

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not good idea if u have kids
Stayed 1 night in Nov 2025

6/10 Okay

Massiel

Stayed 3 nights in Nov 2025

10/10 Excellent

Stacy

Stayed 1 night in Nov 2025

6/10 Okay

BAOCHENG

Stayed 2 nights in Oct 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. This hotel is close to Anakeesta and in the center of Gatlinburg. I walked all around the town and it was very convenient.
Stayed 2 nights in Nov 2025

6/10 Okay

EMANUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A/C was very loud. Very loud environment - peolpe talking, kitchen staff making noise starting around 6am.
Stayed 1 night in Nov 2025

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and the staff was super friendly!
Stayed 2 nights in Nov 2025

10/10 Excellent

RODNEY

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent room. Ours had a nice fireplace, wonderful for Floridians visiting Gatlingburg in 20 degeees weather.
Stayed 3 nights in Nov 2025

2/10 Terrible

Joseph

They have construction going on at Hotel. I booked 2 rooms, one for me and one for my daughter. At 7am they started taking down a stairwell with me under it and my daughter above it.. with a Jackhammer.. im so outraged 😠. My wife recorded ot with sound. Ill be filling a formal complaint
Stayed 2 nights in Nov 2025