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Crossroads Inn & Suites

2.5 star property

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Apartment, 2 Bedrooms
Suite, 1 King Bed, Fireplace, Jetted Tub
Room, 1 King Bed, Jetted Tub
Suite, 1 King Bed, Fireplace, Jetted Tub

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Pool
  • Air conditioning

Explore the area

View in a map
Gatlinburg, TN
  • Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Anakeesta
    ‪5 min walk‬
  • SkyPark
    ‪12 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪80 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(130 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

7.6 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Crossroads Inn & Suites

Hotel with free breakfast, a short walk to Ripley's Aquarium of the Smokies
This hotel features coffee/tea in a common area, a seasonal outdoor pool, and a children's pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a lobby fireplace.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Crossroads Inn & Suites. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Features include free WiFi in public areas and free self parking, plus laundry facilities.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities, an elevator, and a lobby fireplace
  • Guests have great things to say about the clean accommodations and the breakfast
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Free breakfast is available daily. The business-friendly Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served free self-serve breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 696 out of 1343 reviews
Rating 8 - Good. 388 out of 1343 reviews
Rating 6 - Okay. 158 out of 1343 reviews
Rating 4 - Poor. 60 out of 1343 reviews
Rating 2 - Terrible. 41 out of 1343 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

dorothy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location was perfect.
Stayed 2 nights in May 2025

10/10 Excellent

dorothy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location was perfect for our vacation. Rooms were clean and staff was nice. We willl stay again.
Stayed 3 nights in May 2025

6/10 Okay

GLORIA

Travelled with family
We appreciated that the breakfast provided both hot and cold options. Additionally, downtown Gatlinburg was within walking distance. The room was average considering the price. We had to request washcloths, toilet paper, and another hairdryer because the one in our room caught fire.
Stayed 6 nights in May 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Karen

Liked: Amenities
Convience to downtown Gatlinburg, super easy Jetted tub in room was nice but jets not much action, tub drained while in use, breakfast was good, but eggs would have been better if warmer. Slight mold issue in bathroom.
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Weve always liked this hotel. Its a little outdated but its clean, comfortable & affordable. I was even sick once when we werethere & they gave us a late check out with no problems.
Stayed 2 nights in May 2025

10/10 Excellent

Arely

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was close to a lot of attractions and parking is included (one vehicle). We walked to many places in the area. Breakfast was fresh and delicious. Staff is very helpful and welcoming. I will be staying here every time!
Stayed 2 nights in May 2025

10/10 Excellent

Kenyerlis

Stayed 1 night in May 2025

8/10 Good

Yarima

Liked: Staff & service
Good location, staff it is nice and it is very clean hotel
Stayed 2 nights in May 2025

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Beware of bears!! Best sign I saw
Stayed 2 nights in May 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gatlinburg trip

Amazing breakfast offered. Great and friendly staff.
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Better in the past

I've stayed here multiple times over many years and never rated it this low. This stay, the AC barely worked, and the pillows were really uncomfortable. There were also fewer breakfast options than before. However, the service at the front desk & in the breakfast room was still excellent, and the location is so convenient to the main strip.
Stayed 2 nights in May 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great location, clean rooms, friendly people, good breakfast.
Stayed 3 nights in May 2025

10/10 Excellent

paulette

Stayed 1 night in Mar 2025

10/10 Excellent

Jamie-Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was quick for check in and friendly. We even got to check in earlier than advertised which was great because we had driven through the night and needed sleep so bad! The area is perfect - right before the crazy hustle and bustle. Pool is perfect size. Room was surprisingly bigger than expected, clean, and comfortable beds! Considering staying here again next visit!
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities, room comfort

Very nice and convenient

Very nice and comfortable. Front desk personal could have been friendlier !
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Samantha

Travelled with family
Disliked: Amenities, property conditions & facilities
The room wasn't as clean as I would have liked. Definitely needs some cosmetic updating. I didn't like the cleaning people moved my things in the room. The breakfast was okay. The back of the hotel definitely appeared creepy and junky/trashy. The hotel in all looked rundown, but I did notice that most others in downtown all looked rundown. The stay was okay, but will not stay there again.
Stayed 5 nights in May 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Over night stay

Older hotel, but it had been updated. Appeared to be clean, and was quiet. The bed was awful tho. Near by to lots of things.
Stayed 1 night in May 2025

10/10 Excellent

Kimberly L

Travelled with family
Liked: Cleanliness, amenities
Great location Great room. Great breakfast! Reccoment 100%!!!
Stayed 2 nights in May 2025

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 1 night in May 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

LORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Jada

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025