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Crossroads Inn & Suites

2.5 star property

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub
Apartment, 2 Bedrooms
Room, 1 King Bed, Jetted Tub
Suite, 1 King Bed, Fireplace, Jetted Tub

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

View in a map
Gatlinburg, TN
  • Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Anakeesta
    ‪5 min walk‬
  • SkyPark
    ‪12 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪80 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(130 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

7.6 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Crossroads Inn & Suites

Hotel with free breakfast, a short walk to Ripley's Aquarium of the Smokies
This hotel features coffee/tea in a common area, a seasonal outdoor pool, and a children's pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a lobby fireplace.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Crossroads Inn & Suites. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Features include free WiFi in public areas and free self parking, plus laundry facilities.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities, an elevator, and a lobby fireplace
  • Guests have great things to say about the helpful staff and the local sightseeing
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Free breakfast is available daily. The business-friendly Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served free self-serve breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 708 out of 1356 reviews
Rating 8 - Good. 389 out of 1356 reviews
Rating 6 - Okay. 160 out of 1356 reviews
Rating 4 - Poor. 59 out of 1356 reviews
Rating 2 - Terrible. 40 out of 1356 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable, the air conditioning was amazing. Everyone was pleasant. Will be coming back next trip!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Cindee

Travelled with partner
Nice property, well situated for local attractions and restaurants
Stayed 4 nights in Jun 2025

8/10 Good

Eddie, Hixson

Stayed 1 night in Jun 2025

8/10 Good

Ron

Property was ok for the price but my room had a strong musky smell to it. I turned the exhaust fan in the bathroom on and it helped some. I suggest addressing it for future customers!
Stayed 1 night in Jun 2025

6/10 Okay

Barbara

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted to stay in a different area. Nice rooms and the breakfast was a pleasant suprise.
Stayed 1 night in Jun 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and kind, very helpful. The breakfast was okay but needs to be switched like every other day with new choices. The pool was also amazing/clean and super close to everything in gatlinburg!!! Location is the key here!!
Stayed 3 nights in Jun 2025

6/10 Okay

Arpana

Stayed 2 nights in Jun 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2025

6/10 Okay

jennifer

Liked: Cleanliness

Nice but not

The elevator went out right after we went up to our room and was out both days we were there. The ac made noises. Most disappointing was the pool. The picture on the site is nothing like the actual thing. The pool is small and in the middle of the parking lot. Location is great though.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a great time!

The stay was awesome. The breakfast was great too. The younger guy working in the breakfast room was the best! He helped everyone and cleaned off tables and helped make our waffles. He is a real winner for sure! The bigger guy was ok but wasn’t as good as the other guy.
Stayed 5 nights in Jun 2025

6/10 Okay

Jackie

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This was not a fancy place by any means, however staff is super friendly and the pool was extremely well kept. The room was definitely old with some updates but bathroom was very small and was not updated. The breakfast was the same every morning which was perfect for me and my family because we don’t stray to far from a normal eggs sausage and bacon. Biscuits and gravy was a change of pace for us cause normally not a breakfast item we would have. The room was what we were expecting since we knew we didn’t want to spend a whole lot on the hotel.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jarelys

Excellent staff! Mrs. Thashany is amazing—she has a wonderful personality, is very friendly, and provided us with great recommendations for places to visit during our stay. The customer service was outstanding.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here many times over the last 25 years and you haven't disappointed us yet!
Stayed 5 nights in Jun 2025

10/10 Excellent

GALINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like this place nice and quiet, friendly personal. Didn’t like that clean guy came too late to clean room. It was after 5:00 pm when he came, we already back from town and wanted just rest
Stayed 2 nights in Jun 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
It was okay. Room was amazing but had fews issues
Stayed 2 nights in Jun 2025

6/10 Okay

William

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Bathroom really needed to be updated and very small. Needed to get rid of the tub or a install a bar to get in and out tub
Stayed 3 nights in Jun 2025

10/10 Excellent

Jon

Stayed 2 nights in Jun 2025

10/10 Excellent

Valerie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property many times. Good location for walking. Offer decent free breakfast is a plus! Fair price. Always consistent!
Stayed 3 nights in Jun 2025

8/10 Good

Hannah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice except the loud people outside the room at elevator
Stayed 2 nights in Jun 2025

10/10 Excellent

Aileen, Medina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel excelente. Limpio, amplio y cómodo.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mr.

Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

dorothy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location was perfect.
Stayed 2 nights in May 2025