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Crossroads Inn & Suites

2.5 star property

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Dining
Suite, 1 King Bed, Fireplace, Jetted Tub
Room, 1 King Bed, Jetted Tub
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(140 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Crossroads Inn & Suites

This hotel features coffee/tea in a common area, a seasonal outdoor pool, and a children's pool. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a lobby fireplace.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Crossroads Inn & Suites's great location. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Features include free WiFi in public areas and free self parking, plus laundry facilities.
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities, an elevator, and a lobby fireplace
  • Guests have great things to say about the location and the breakfast
  • Within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 811 out of 1528 reviews
Rating 8 - Good. 422 out of 1528 reviews
Rating 6 - Okay. 176 out of 1528 reviews
Rating 4 - Poor. 63 out of 1528 reviews
Rating 2 - Terrible. 56 out of 1528 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Deana, Thurmond

Travelled with group
Disliked: Amenities, property conditions & facilities
The lobby reeked of marijuana. The next morning at breakfast we found a bug in the bacon pan. There was too many hands (kids) picking through the breakfast. The room above us had an animal that would start first thing in the morning (early) rolling a ball of some type of object across the floor. After telling us that room service was only at request, they entered our room anyway. There was not a Do Not Disturb plaque available for us to hang on the door.
Stayed 2 nights in Nov 2025

4/10 Poor

Rosemargaret

Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Room big and clean
Stayed 1 night in Dec 2025

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Dec 2025

10/10 Excellent

DAISYLEE

Liked: Cleanliness, staff & service, amenities
the tub was so clean!
Stayed 2 nights in Dec 2025

8/10 Good

Dana

Stayed 1 night in Dec 2025

8/10 Good

Katherine

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was nice
Stayed 1 night in Dec 2025

2/10 Terrible

cheryl

Travelled with partner
Disliked: Property conditions & facilities
Room quality, carpet in need of replacement, stepped on exposed nails. Tube/shower faucet leaked constantly . Based on advertisements and online pictures there were deception in appearance. The ceiling had water stains and the walls had excess chipped paint. Some of the light fixtures did not work, and the TV internet was weak, unable to watch a show without it freezing multiple times.
Stayed 4 nights in Dec 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was very nice. The room was large and very clean. Front desk check in was easy and so was check out!! Would highly recommend place.
Stayed 2 nights in Dec 2025

6/10 Okay

Arlene

Liked: Staff & service
Disliked: Cleanliness
The bathroom floor needed mopped. There was an area behind the toilet that needed repair as it looked bad. Commode from the 50s. Need to get a new commode.
Stayed 2 nights in Dec 2025

10/10 Excellent

Melani

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
El hotel está muy céntrico , las habitaciones están cómodas y limpias la única recomendación para el personal es estar más pendientes a los artículos de aseo personal que tienen que dejar en la habitación y fregar bien las cafeteras la nuestra estaba súper sucia y no la usamos , pero de forma general la estancia fue muy agradable
Stayed 5 nights in Dec 2025

10/10 Excellent

Marlene, Austin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, clean, modern room. Breakfast was great and more choices than expected.
Stayed 1 night in Nov 2025

6/10 Okay

Carl

Liked: Cleanliness
Disliked: Amenities
Fireplace didn’t work. WiFi was extremely weak.
Stayed 4 nights in Dec 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Dec 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great !
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer, Wiggins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just were there for a few days before Christmas. We had a couple issues with the room we were given but the minute we reported it the office was quick to fix everything. King size bed room with a fireplace. It was wonderful and I plan to stay there again.
Stayed 3 nights in Dec 2025

6/10 Okay

kevin

Liked: Staff & service
Stayed 1 night in Dec 2025

2/10 Terrible

Yenice

Stayed 1 night in Dec 2025

10/10 Excellent

Rollin

Liked: Cleanliness, staff & service, amenities
The room was nice for the price and the jetted tub was awesome. Sadly the bed was like every other motel, hotel, or condo I’ve stayed in…hard as a rock.
Stayed 2 nights in Dec 2025

2/10 Terrible

Artem

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, this is a motel , not a hotel ! It shows three stars honestly it’s less than a star! There was a gap between the door and the doorframe about an inch! The wind was coming in from the outside like I was outside! You literally can hear every car that is driving fine because it feels like you’re outside! Old heaters and not working properly! The restroom does not have a heating system, feels like you’re outside because it’s freezing in there! The mold is around the room, my whole face was stuffed, unfortunately was waiting a whole night could not sleep at all because of these circumstances! In the morning fact, And went to get another hotel Honestly $180 a night for a place like this, it is truly a rip off ! Not with it! I took another hotel called Edgewater hotel and am full of satisfied! I hope you read the reviews before you reserve the place
Stayed 2 nights in Dec 2025

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was disappointing nothing worked in the room hotel staff was poor check in is never on time will not stay here again
Stayed 2 nights in Dec 2025

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and friendly staff
Stayed 1 night in Dec 2025

4/10 Poor

Daniel

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room was not very clean. Walked barefoot in room & bottoms of feet were black. Light fixture in living room was falling apart. Weatherstripping on door kept coming off. Couldn’t use steps & elevator extremely slow. Toilet paper like sandpaper. Loved the jacuzzi bathtub, but had trouble keeping water in it. The bed was very comfortable. Really liked having 2 bathrooms. Fireplace was nice. Liked the location. Really needs a remodel.
Stayed 3 nights in Dec 2025

10/10 Excellent

Deana, Clarksville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Dec 2025

6/10 Okay

Alain

Stayed 1 night in Nov 2025