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The Oakwood Hotel

3.0 star property

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Photo gallery for The Oakwood Hotel

Restaurant
Superior Double Room
Daily to-go breakfast (GBP 6.50 per person)
Interior
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Bar

Explore the area

View in a map
Tewkesbury Rd, Gloucester, England, GL2 9PG
  • Place, University of Gloucestershire, Oxstalls Campus
    ‪5 min drive‬
  • Place, Cheltenham Town Hall
    ‪16 min drive‬
  • Place, Cheltenham Racecourse
    ‪19 min drive‬

Room options

View all photos for Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Double Room

7.2 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Quadruple Room, 2 Bedrooms

Quadruple Room, 2 Bedrooms | Bathroom

Quadruple Room, 2 Bedrooms

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

The Oakwood Hotel

A bar/lounge, a snack bar/deli, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a garden, and a picnic area are onsite.
The Oakwood Hotel offers 53 accommodations with hair dryers and complimentary toiletries. 45-inch flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at The Oakwood Hotel. During your stay, you'll be close to Gloucester Quays. You'll find features like free WiFi in public areas and free self parking, plus a bar.
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include luggage storage
  • 6 minutes by car from Gloucester Quays and 14 minutes from Cheltenham Racecourse
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly The Oakwood Hotel also features a vending machine, a garden, and a picnic area. Self parking is free.

This 3-star Gloucester hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.
The Tipple Bar - Onsite bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12 for adults and GBP 6 for children
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • The Tipple Bar

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap

Entertainment

  • 45-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 15.00
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per pet, per night (maximum GBP 40 per stay), plus a one-time cleaning fee of GBP 40 and a deposit of GBP 100.00 per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12 for adults and GBP 6 for children
  • Pet deposit: GBP 100.00 per night
  • Pet fee: GBP 40 per pet, per night (maximum GBP 40 per stay) plus GBP 40 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: GBP 15.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Towels fee: GBP 0 per accommodation, per stay (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Twigworth Hotel
The Oakwood By Roomsbooked
The Oakwood Hotel by Roomsbooked Hotel
The Oakwood Hotel by Roomsbooked Gloucester
The Oakwood Hotel by Roomsbooked Hotel Gloucester

The Oakwood Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 74 out of 216 reviews
Rating 8 - Good. 72 out of 216 reviews
Rating 6 - Okay. 31 out of 216 reviews
Rating 4 - Poor. 21 out of 216 reviews
Rating 2 - Terrible. 18 out of 216 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Callum

Stayed 1 night in Dec 2025

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, property conditions & facilities
Arrived at hotel to find restaurant being renovated and closed. Recepionist clearly not enjoying her job. Or having a bad day. Freezing cold room, although it warm up when i put the heating on, heating in bathroom, no towell rails. Had to pay a refundable £50 deposit, okay its refundable but really. In the receptionists words its in case u break anything. I witnessed several people leaving as they weren't happy with their rooms. Whole place is dated, best thing to do here is knock it down. Lucky for me it was a night businesse trip. Next time im In Gloucester I'll be staying elsewhere. Avoid.
Stayed 1 night in Dec 2025

4/10 Poor

Adrian James

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No restaurant. Threadbare carpets Labyrinth of staircase to access rooms Shower not working. No management onsite Not exactly low cost Depressing stay
Stayed 1 night in Dec 2025

2/10 Terrible

Paul

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities
This hotel is under renovation and should be closed till it’s finished. There were a number of things that made this hotel unpleasant: The rooms are tired, cold, and uncomfortable. The pillows are so thin you need to use all four. There was no hot water, the shower gel was so diluted it was just perfumed water. The toilet rolls were cheap and thin, and there was no wash basin products. The walls are so thin you can hear everything in the adjacent rooms, some things should be private and you could hear every noise. The tipple bar was cold as I noted there was an issue with heating as the hotel had portable heaters throughout the building. I feel sorry for the lady who was running the desk as the staff did not know how to deal with guests. We experienced a guest being double booked into a room. We were looking for a comfortable hotel to stay at before a competition at Hartpury and this was unfortunately not it.
Stayed 1 night in Dec 2025

8/10 Good

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. However the bed was quite hard, have stayed here before and the mattress has never been a problem before but this time was different
Stayed 1 night in Dec 2025

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good check in . Staff very helpful . Room clean and well appointed. Had a good nights stay .
Stayed 1 night in Nov 2025

6/10 Okay

Kingsley

Stayed 1 night in Nov 2025

8/10 Good

Heavenly

Travelled with family
Liked: Cleanliness, staff & service
The staff were all very nice & helpful. Plenty of parking. Good size twin room & comfy bed. They were doing the hotel up so unfortunately there wasn't any restaurant facility. It was a bit noisy with the corridor door closing loudly but we were right next door to it. Apart from that & the pillows were a bit lumpy. Very good value though £50 per night per room. Would stay again but not next to the corridor door
Stayed 3 nights in Nov 2025

4/10 Poor

Nick

Travelled with partner
Disliked: Amenities, property conditions & facilities
This hotel has major issues with damp. All communal areas, reception and hallways have dehumidifier running. Got to our room, awful smell of damp. No heating on, room was very cold. There is a wall mounted electric heater, managed to get it working but could not adjust temperature as the controls were broken. Was then changed to another room. Still the same smell of damp, heater did have controls but hadn't been switched on. I wouldn't recommend this hotel. Sorry
Stayed 1 night in Nov 2025

2/10 Terrible

John

Disliked: Amenities, property conditions & facilities
Told on arrival they don’t accept AMEX , I told them I paid in advance with Expedia , they didn’t care and made me pay again with a different card??! What if I didn’t have another card or enough funds to pay twice.
Stayed 1 night in Nov 2025

2/10 Terrible

Jamal

Stayed 1 night in Oct 2025

8/10 Good

Clive

Travelled with family
Liked: Cleanliness, amenities
Ok
Stayed 1 night in Oct 2025

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this hotel. I ended up leaving because it was not a comfortable family atmosphere. Of course they offered no refund. It looks like an institution that is being remodeled to serve as a hotel. The remodel is incomplete.
Stayed 1 night in Oct 2025

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a masterclass in false advertising. The "cozy" room was a frigid walk-in closet, half the advertised size, with beds like concrete slabs. The bathroom was aggressively beige and nothing like the glossy photos. The atmosphere was a unique blend of industrial solvent, forgotten mop water, and existential dread. Sleep was impossible, thanks to the non-stop, 12-hour audio seminar on hardcore human passion from the room above. Non stop banging until early hours of the morning. Trying to distract myself, I found the Wi-Fi password was just a theoretical concept—zero connectivity. The temperature felt calibrated to an ice fishing hut, forcing us to sleep fully clothed. When we tried to complain, the advertised "24/7" reception was locked down tighter than Fort Knox after 11 PM. If you enjoy paying for a scented freezer, enduring frostbite, and receiving zero customer service, book immediately. Everyone else: flee.
Stayed 1 night in Oct 2025

4/10 Poor

Phil

Disliked: Property conditions & facilities
Parking
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Yiu Kwong

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

stephen

Stayed 1 night in Aug 2025

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Kirk

Stayed 1 night in Jul 2025

10/10 Excellent

anthony

Stayed 1 night in May 2025

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 day stay. Recommended.

Clean and airy room. Very comfortable bed. We would definitely stay here again if in the area. Plenty of parking space, friendly staff, good value.
Stayed 2 nights in Jul 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
I would have given a higher mark if there had been a breakfast available on site, I had to travel to a local cafe to buy a breakfast, which was a 10 minute walk away.
Stayed 2 nights in Jul 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2025

4/10 Poor

Devon

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Lovely staff but poor management/maintenance

Firstly, I can’t praise the girls on reception enough. They were friendly, sympathetic, helpful, and I really appreciated our chats. Unfortunately, on arrival, the shower head in my room flew off the wall, hit me in the face, and soaked the bathroom and my belongings. The water also had a strong ammonia or sewage smell. I wouldn’t have felt safe bathing in it, let alone drinking it. The brilliant receptionist on the evening of 09/07 moved me to a family room straight away and even offered to help carry my things. Sadly, this room also had plumbing issues. During a 33°C heatwave, only hot water came through the taps. A cold shower and drinking water after long, sweaty days wasn’t possible. When I asked for cold water to brush my teeth and stay hydrated, I was told I could buy bottles for £1 each, but it was cash only with no change available, so I was forced to buy five bottles with a note. Given the ongoing water issues, this felt unreasonable. Hotel clearly needs repair, with damp and smells throughout. Beds were comfortable and the cleaners did a great job. But access to safe running water is a basic necessity, not an optional extra. I appreciated the staff who did all they could, but I do feel management should have partially compensated & take these issues seriously and treat guests with more care. Thanks Alice + other girl- sorry forgot name! Without you my stay would have been reviewed much worse. Powers that be/bosses - you need to learn from their customer service!
Stayed 3 nights in Jul 2025