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Novotel Surfers Paradise

4.5 star property

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Photo gallery for Novotel Surfers Paradise

Penthouse, 4 Bedrooms
Beach/ocean view
Bar (on property)
Outdoor pool, a heated pool, pool loungers
Penthouse, 4 Bedrooms

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • City view

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(14 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(66 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(44 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(31 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(30 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Partial ocean view

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(21 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(51 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Superior Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Partial ocean view

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(38 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • City view

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

8.4 out of 10
Very good
(28 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds
  • Ocean view

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About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps from Cavill Avenue
Guests of this beach hotel will appreciate convenient onsite amenities such as a hot tub and a fitness center. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the comfortable beds at Novotel Surfers Paradise. During your stay, you'll be connected to a shopping center, and just a quick walk from Cavill Avenue. Free WiFi in public areas, an outdoor pool, and a restaurant are available.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court and a gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Steps from Cavill Avenue and 3 minutes by foot from Surfers Paradise Beach
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Onsite venue #2 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 613 out of 1406 reviews
Rating 8 - Good. 401 out of 1406 reviews
Rating 6 - Okay. 221 out of 1406 reviews
Rating 4 - Poor. 91 out of 1406 reviews
Rating 2 - Terrible. 80 out of 1406 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Wayne

Liked: Cleanliness
Disliked: Property conditions & facilities
Located in the heart of Surfers. Noisy area due to nightclubs. Construction on facade and pool area limited access to the amenities. Had to ask to service room and change linen.
Stayed 7 nights in Oct 2025

2/10 Terrible

Andrea, Beaumont Hills

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were limited tried lots of times to talk to someone, were told 3 days before there were renovations going on - of course after payment
Stayed 2 nights in Oct 2025

6/10 Okay

Pawandeep

Travelled with family and small children
Liked: Staff & service, amenities
Location is very good with all amenities within few mins walk, breakfast is very good with lots of options including for kids & vegetarians. Hotel itself is quite tired & old and currently under renovations. Room we stayed in was ok but bathroom is very tiny with no much room. however, house keeping was very good, beds made daily, rubbish removed and towels replaced without having to ask for any of these.
Stayed 6 nights in Oct 2025

10/10 Excellent

Chantel Maree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!! Close to everything
Stayed 4 nights in Oct 2025

2/10 Terrible

guluba

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is an amazing part of surfers paradise, with all ammeneties at your doorstep, the downside is the hotel room itself. It looks clean but when you look closer the rlbedding is absolutely disgusting. Matress and matress protector had yello stains and for some reason there was a towel placed under the matress protector. The pillows were also yellow and discoloured. After we alerted the staff of this they then brought in all new pillows and a new matress even from another room i am assuming. Better to pay more money and stay somewhere where u know the cleanliness standard is high
Stayed 4 nights in Oct 2025

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms. Just need towel hanging bars in the bathroom.
Stayed 2 nights in Oct 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities
Friendly staff Great location Hotel amenities Great breakfast Comfy beds Definitely recommend…
Stayed 4 nights in Oct 2025

10/10 Excellent

Ritesh Raj

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean room, friendly staff and walkable distance to shopping, dinning and orher amenities.
Stayed 7 nights in Oct 2025

4/10 Poor

Laura

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We moved the table to play games and found a flight stub from 2024 (that's how long it had been since the area was cleaned). Waited for 1.25 hours to get into our room while the quality checked it's cleanliness. Over all very poor
Stayed 1 night in Oct 2025

6/10 Okay

Casandra

Stayed 4 nights in Oct 2025

10/10 Excellent

Saima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel surfers paradise hotel is on great location. Walking distance for beach and even you can see beach from your hotel room. Room was clean and staff was very nice and kind. Highly recommended. I would love to stay again in novotel surfers paradise hotel.
Stayed 3 nights in Oct 2025

8/10 Good

Simon

Stayed 2 nights in Oct 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoed our stay at novotel surfers paradise. So central to everything. Breakfast was amazing Staff were lovely. Bed was so comfortable. Check in and out was easy. Highly recommend staying here. Great view from our balcony too
Stayed 9 nights in Oct 2025

8/10 Good

Ron

Liked: Staff & service
The tile work in the shower allowed water to flood the rest of the bathroom which made it dangerous and could cause a person to slip & fall.
Stayed 3 nights in Oct 2025

8/10 Good

Dion

Stayed 1 night in Oct 2025

8/10 Good

Evgueni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was subpar. There is no service there as BBQ and other outdoor areas are under renovation, as well as facade of the hotels. That didn't bother us as much, as we had planty to di being in the heart of Surfers Paradise. Buffet breakfast was good enough and all and all we really enjoyed the stay. Staff was friendly, but pool area was a bit of a disappointment.
Stayed 6 nights in Oct 2025

2/10 Terrible

Theo

Stayed 1 night in Oct 2025

6/10 Okay

Stuart

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Room was clean but very old and dated. Bathroom was terrible.
Stayed 4 nights in Oct 2025

6/10 Okay

robert Murray

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were a little outdated and shower was a bit low. Great location though as everything was in walking distance.
Stayed 4 nights in Sep 2025

4/10 Poor

Sizar

Travelled with group
Disliked: Staff & service, property conditions & facilities
Lets just say alot has changed in the hotel this time round. The staff were not to helpful, spa out of order, drilling and work been done and unbearable to listen too all day.
Stayed 3 nights in Oct 2025

10/10 Excellent

Beata

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A great option for families with the family room, allowing parents some space while still keeping an eye on the kids. Walkable to shops and nightlife. So many food options in the local area. We loved our stay!
Stayed 4 nights in Oct 2025

10/10 Excellent

Tahnia

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Oct 2025

8/10 Good

Bekir

Travelled with family
Liked: Amenities
Hotel is a bit dated
Stayed 4 nights in Oct 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Lopeti

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to shops, restaurants with great sea views from our room. Friendly staff. Easy parking.
Stayed 3 nights in Oct 2025