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ibis London Thurrock M25

3.0 star property

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Photo gallery for ibis London Thurrock M25

Exterior
Exterior
Lobby
Bar (on property)
Premium bedding, in-room safe, desk, soundproofing

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Weston Avenue, West Thurrock, Grays, England, RM20 3JQ
  • Place, Royal Opera House Learning and Participation
    ‪12 min walk‬
  • Place, The Backstage Centre
    ‪16 min walk‬
  • Place, Lakeside Shopping Centre
    ‪3 min drive‬
  • Airport, London (LCY-London City)
    ‪27 min drive‬

Room options

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

7.4 out of 10
Good
(16 reviews)
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Double Room

Premium bedding, in-room safe, desk, soundproofing

Family Double Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room, 1 Double Bed, Accessible

Premium bedding, in-room safe, desk, soundproofing

Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed

Premium bedding, in-room safe, desk, soundproofing

Double Room, 1 Double Bed

8.4 out of 10
Very good
(31 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Property grounds
Best Western Thurrock Hotel
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
4.0 out of 5, Very good, 729 reviews
The price is €82
includes taxes & fees
22 Jan - 23 Jan 2026
Best Western Thurrock Hotel

About this property

ibis London Thurrock M25

Hotel with a restaurant, near Lakeside Shopping Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Ibis London Thurrock M25 offers 168 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Cable television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at ibis London Thurrock M25. During your stay, you'll be within walking distance of Lakeside Shopping Centre. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Just a 3-minute drive from Lakeside Shopping Centre and 11 minutes from Orchard Theatre
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Ibis London Thurrock M25 also features a terrace, laundry facilities, and dry cleaning/laundry services.

This 3-star Grays hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.
Ibis London Thurrock M25 has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1998
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 28-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per day
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.00 per person
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ibis London Thurrock M25 Hotel
ibis London M25 Hotel
ibis London M25 Hotel Thurrock
ibis London Thurrock M25
ibis Thurrock M25
London Thurrock M25
ibis London M25
ibis London Thurrock M25 Hotel
ibis London Thurrock M25 Grays
ibis London Thurrock M25 Hotel Grays

ibis London Thurrock M25 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 406 out of 1005 reviews
Rating 8 - Good. 335 out of 1005 reviews
Rating 6 - Okay. 130 out of 1005 reviews
Rating 4 - Poor. 50 out of 1005 reviews
Rating 2 - Terrible. 84 out of 1005 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Stayed 1 night in Sep 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money very clean friendly staff good aminaties in room
Stayed 1 night in Sep 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alex

Stayed 1 night in Sep 2025

8/10 Good

Christopher

Stayed 1 night in Sep 2025

8/10 Good

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Rachel

Travelled with partner
Liked: Cleanliness, staff & service
Staff were very friendly, good parking. Room smelt damp and the bathroom fans did. It work. The room ‘air cooling’ (they do not have air conditioning) did not work so to have any air movement the window had to be open which was too noisy due to the M25.
Stayed 1 night in Sep 2025

8/10 Good

Jerillee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value Accommodation

w stay was good value for money, it ha everything you would need for a short stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Sharon

Very good
Stayed 1 night in Sep 2025

10/10 Excellent

k

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend away

We were at radio 2 in the park in chelmsford ibis thurrock was best value from all hotels in area very comfortable and good value for money will stay again when in area
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had an evening meal - the burger was rather dry with no real taste
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing not to like, very good experience, thanks Michael.
Stayed 1 night in Sep 2025

10/10 Excellent

Yong

Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Poor experience at Lakeaide Ibis

Air con not working, bathroom sink blocked and the bathroom door didn’t shut. Lovely staff, offered to move us but another family room was not available
Stayed 1 night in Aug 2025

6/10 Okay

Joe

Stayed 1 night in Aug 2025

8/10 Good

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Air-conditioning wasn't working but the dutiful staff offered me a fan. It was a very hot summers day.
Stayed 1 night in Aug 2025

4/10 Poor

Kamil

Stayed 1 night in Aug 2025

8/10 Good

Adenike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and helpful, easy parking, good breakfast and comfortable room with air-condition.
Stayed 2 nights in Aug 2025

10/10 Excellent

Amanda

Travelled with partner
Always stay here local to everything and staff very warm and welcoming
Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything is good but room no toothbrush
Stayed 1 night in Aug 2025

2/10 Terrible

Dalziel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel from Hell

This was the worst stay at a hotel I’ve ever had. We booked for a double room. By the time we got to the hotel, they had sold our room to someone else and told us, “we only have twin bedrooms”. The twin bedrooom they gave us was the room from hell. The mattress was disgusting. The duvets smelled. The main lighting in the bedroom stopped working and we ended up with no lighting in the hotel. And worst of all, this wasn’t what we paid for. This hotel was so bad, we didn’t even stay the second night. We chose to drive back up north in the middle of the night instead of staying in this place again. The staff were dismissive. And honestly, spent more time talking to each other than their customers. I would avoid this hotel at all costs. Don’t waste your money staying here.
Awful bed we were given after the hotel sold the room WE PAID FOR.
State of the table where they expect us to leave everything.
Dirty, damaged tables again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Efeona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025