14 Dec 2023 by Asta Povilaityte - Assistant General Manager
Dear Sean, It's wonderful to hear that you had a great stay with us! Thank you for highlighting the convenience of our location in terms of accessing the M25 and A13. While the area might be remote, we're delighted that our proximity to these major routes served you well. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back!
12 Nov 2023 by Asta Povilaityte - Assistant General Manager
Dear Abul, Thank you for your feedback. I understand that we have found a solution by offering a new room in the opposite building. However, it's truly regrettable that the first room did not meet your expectations. I sincerely apologize for the unacceptable experience you encountered during your stay at our hotel. It is disheartening to learn about the issues you faced with cleanliness and unpleasant odors. Please know that this does not align with our standards, and I am genuinely sorry for the inconvenience caused.Once again, I apologize for the disappointment you experienced, and I hope to have the opportunity to better serve you in the future. Sincerely,
3 Dec 2018 by James
Thank you Mr for your feedback. Please accept our sincerest apologies that the level of service provided did not meet your expectations. We hope you will give us another opportunity to better serve you in the future.
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Ibis London Thurrock M25 also features a terrace, dry cleaning/laundry services, and a front desk safe.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Ibis London Thurrock M25 offers 168 air-conditioned accommodations with a safe and free newspapers. Cable televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:00 AM.
Ibis London Thurrock M25 has a restaurant on site.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
