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Mercure Thurrock Stifford Hall

3.5 star property

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Photo gallery for Mercure Thurrock Stifford Hall

Stately building with a central entrance and two wings, surrounded by a well-manicured lawn and mature trees.
Exterior
Cozy library with a classic fireplace, armchairs, and bookshelves.
Exterior
Formal dining area with elegant chandeliers, large windows, and classic design elements.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Parking available
  • 24/7 front desk
  • Room service

Explore the area

Map
High Road, North Stifford, Grays, England, RM16 5UE
  • Lakeside Shopping Centre
    ‪3 min drive‬
  • London Cruise Terminal
    ‪8 min drive‬
  • Bluewater Shopping Centre
    ‪11 min drive‬
  • London (STN-Stansted)
    ‪45 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed, Accessible

Classic Room, 1 Double Bed, Accessible

Classic Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • Sleeps 1
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Double Bed

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

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  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
4.0 out of 5, Very good, (677)
The price is €115
for 1 room
includes taxes & fees
19 Aug - 20 Aug
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About this property

Mercure Thurrock Stifford Hall

Hotel with a restaurant, a quick walk to Mardyke Valley Golf Club
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and dry cleaning are onsite.
Mercure Thurrock Stifford Hall offers 97 air-conditioned accommodations with bathrobes and hair dryers. Satellite television is provided.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Mercure Thurrock Stifford Hall. During your stay, you're just a quick walk from Mardyke Valley Golf Club. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Enjoy British cuisine while dining at RBG Bar and Grill
  • English breakfast served weekdays for a fee
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a business center, and meeting rooms
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 9 minutes by foot from Mardyke Valley Golf Club and a 4-minute drive from Lakeside Shopping Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A library, a terrace, and a garden are also featured at the business-friendly Mercure Thurrock Stifford Hall. For a fee, parking is available.

This 3.5-star Grays hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM and 9:30 AM.
RBG Bar and Grill - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 3 per day)

Food and drink

  • Weekday English breakfast available 6:30 AM to 9:30 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • RBG Bar and Grill

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 26:
  • One of the dining venues
  • Bar/Lounge
The following facilities are closed on New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 10.00 per person
  • Self parking fee: GBP 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Park Inn Radisson Hotel Thurrock
Park Inn Radisson Thurrock
Park Inn Thurrock
Radisson Park Inn Thurrock
Radisson Thurrock
Thurrock Park Inn
Park Inn By Radisson Thurrock Hotel West Thurrock
Park Inn West Thurrock
Park Inn Radisson Thurrock Hotel
Park Inn Lakeside
Park Radisson Thurrock
Stifford Hall Hotel
Stifford Hall Thurrock
Stifford Hall
Stifford Hall Thurrock Grays
Stifford Hall Hotel Thurrock Hotel
Stifford Hall Hotel Thurrock Grays
Stifford Hall Hotel Thurrock Hotel Grays

Mercure Thurrock Stifford Hall Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 377 out of 888 reviews
Rating 8 - Good. 319 out of 888 reviews
Rating 6 - Okay. 116 out of 888 reviews
Rating 4 - Poor. 48 out of 888 reviews
Rating 2 - Terrible. 28 out of 888 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Terrible

Shocking. Had a man bang our door at 5am trying to barge his way in. Couples arguing all night. Police called numerous times. Disappointed!
Stayed 1 night in Apr 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms comfortable. Great breakfast buffet included. On site parking for small fee. Bar area good & bar food tasty and well cooked. Outdoor space too.
Stayed 1 night in May 2025

10/10 Excellent

David

Stayed 1 night in Apr 2025

10/10 Excellent

kathleen

Travelled with partner
Liked: Amenities
Receptionist on arrival was wonderful. Hotel lovely. breakfast best ever had at even more expensive hotels, choice amazing. Would stay here anytime.
Stayed 1 night in May 2025

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel great, restaurant not so!

The hotel room itself was lovely. The staff were great, let down by the restaurant on the 1st evening of my stay people were coming in after me, having 2 course and leaving while I was still waiting for one course. I complained so they offered me a free drink which, after 15 more mins didn’t arrive. I told them to forget it and went somewhere else for a meal. The girl on restaurant check in looked like she’d lost £50 and found £1! Credit where it’s due though, the breakfasts were great.
Stayed 2 nights in Apr 2025

8/10 Good

Roderick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Only a short stay but had everything I needed
Stayed 3 nights in Feb 2025

8/10 Good

John

Very good
Stayed 1 night in Apr 2025

8/10 Good

Tahmina

Stayed 1 night in Apr 2025

8/10 Good

Jamie

Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Martin

Stayed 1 night in Mar 2025

4/10 Poor

Claire

Disliked: Room comfort
The staff were friendly and helpful however could not be given a key upon arrival as machine out of order. Then when we finally checked in to our room, the TV did not work. The lady from reception tried everything to sort it but couldn’t. So we had to move rooms. Disappointed that a double bed literally means a standard double bed. Would have expected it to be 2 twins pushed together which most hotels do to give flexibility and the extra sleeping room compared to a double. Despite the lovely outside image and grounds I would say the rooms are on a par with the Premier Inn down the road except the bed is more comfortable at the Premier Inn.
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Much improved!!

Very nice after the upgrades!
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team!
Stayed 1 night in Mar 2025

8/10 Good

A.Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Callum

Stayed 1 night in Mar 2025

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly and helpful staff throughout, lovely food at reasonable prices and you could choose either menu in the ‘bar’ or restaurant. Very clean. Would definitely return many thanks :) excellent Value for Money
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean hotel, close to Lakeside shopping complex. Staff friendly and courteous recommend to all
Stayed 2 nights in Feb 2025

10/10 Excellent

Kieron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Stayed here numerous times now as it’s close to family and very easy to get in to the center of London the staff are great and welcoming and the rooms and tidy comfortable and relaxing will stay here everytime
Stayed 4 nights in Feb 2025

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Liz

Well done!

Every member of staff is so friendly and efficient.
Stayed 1 night in Feb 2025

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities

Breach of privacy.

On Arrival i was issued with room 153. I was in the room 20 minutes when another couple entered my room uding a key card issued by the reception staff. I was about to take a shower after a long journey and fortunately i had not yet undressed. The couple were part of a birthday event being held at the hotel. I immediately informed the reception desk who issued this other couple another room. When i returned to my room i found that my door key had been disabled and i had to yet again return to the desk to jave then reissue me with a key card. On my leaving i was informed by the reception desk staff that the mix up occured due to paper work being completed on error. My issue is that it was the same member of staff who Issued both sets of keys for thecsamecrpom withkn 20 minutes and even acknowledge the ertor at the time. This was a serious breach of my privacy and as such i wont be returnibg to stifford hall or recommending it to anyone. In addution the hall is in a desparate need of redecoration and cleaning. Walls looked filthy tables in dining toom with oeeling lamimate. I will go back to premier inn.
Stayed 1 night in Feb 2025