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SQ HANG GAI HOTEL & SPA

4.0 star property

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Front of property
Suite, Balcony, City View | Balcony
Hallway
Breakfast, lunch, dinner served; international cuisine
Outdoor pool, open 7:30 AM to 10 PM, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
100 Hang Gai Street, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    ‪2 min walk‬
  • Hanoi Old Town Night Market
    ‪5 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite, Balcony, City View

Suite, Balcony, City View

Suite, Balcony, City View

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Double or Twin Room, 1 Bedroom, City View

Luxury Double or Twin Room, 1 Bedroom, City View

Luxury Double or Twin Room, 1 Bedroom, City View

8.8 out of 10
Excellent
(6 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Executive Double or Twin Room, City View

Executive Double or Twin Room, City View

Executive Double or Twin Room, City View

7.4 out of 10
Good
(3 reviews)
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

8.4 out of 10
Very good
(6 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Triple Room, 1 Bedroom, City View

Family Triple Room, 1 Bedroom, City View

Family Triple Room, 1 Bedroom, City View

8.0 out of 10
Very good
(4 reviews)
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed OR 3 Large Twin Beds

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About this property

SQ HANG GAI HOTEL & SPA

Luxury hotel with a full-service spa and a fitness center
This hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
SQ HANG GAI HOTEL & SPA offers 60 accommodations with tablet computers and DVD players. Beds feature down comforters and premium bedding. 32-inch LED televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Microwaves and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Silk Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room. The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of the helpful staff at SQ HANG GAI HOTEL & SPA. During your stay, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a free manager's reception, and a full-service spa are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Motorcycle parking only
  • Take a swim in the outdoor pool
  • Indulge with hydrotherapy, body treatments, or Swedish massages at Silk Spa
  • Services include free babysitting, free supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 5-minute walk from St. Joseph's Cathedral of Hanoi and 5 minutes by foot from Hoan Kiem Lake
  • Airport and train station pick-up shuttle service available for a fee
SQ HANG GAI HOTEL & SPA offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A fitness center, spa services, and a terrace are also featured at the luxury SQ HANG GAI HOTEL & SPA. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Only motorcycle parking is available.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

The hotel hosts a free manager's reception daily.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Silk Queen Bar - Onsite bar.
Room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Silk Queen Bar

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • DVD player
  • Free babysitting
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels
  • DVD player
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at SQ HANG GAI HOTEL & SPA

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 600000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 450000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 600000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
SQ HANG GAI HOTEL & SPA offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:30 AM to 10 PM.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Silk Queen Hotel Hanoi
Silk Queen Hotel
Silk Queen Hanoi
Silk Queen
Silk Queen Hotel
SQ HANG GAI HOTEL & SPA Hotel
SQ HANG GAI HOTEL & SPA Hanoi
SQ HANG GAI HOTEL & SPA Hotel Hanoi

SQ HANG GAI HOTEL & SPA Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 58 reviews
Rating 8 - Good. 18 out of 58 reviews
Rating 6 - Okay. 5 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

eric

Liked: Staff & service
Disliked: Property conditions & facilities

No internet in the room

There wss no Internet in the room and no hot water for our last day
Stayed 3 nights in Mar 2025

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but the staff need to work

The hotel rooms are new and modern with great AC and very comfortable beds. The hotel is in the perfect location for exploring Hanoi. There were a few things we really didn’t like, the staff and cleaners seemed to congregate outside our room at 6:30/7am and shout and talk extremely loudly. Even after I’d spoken to reception about this issue it still happened, I went out to them and asked if they could keep it down but they still persisted. Very unprofessional and rude to customers. The general sound proofing of the room was awful we could hear every shut door and bathroom sink. We would stay here again but the staff need to learn to be more professional.
Stayed 5 nights in Mar 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the heart of the action...

A very comfortable hotel in a great location, moments from the Water Puppets Theatre. Right in the heart of the city, easy access to the Night Market and Train Market. The only slight niggle was our City View room looked over an alleyway to an adjacent building (see photo) Good pool on the roof.
Stayed 1 night in Mar 2025

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central spot in Hanoi. Very easy to stay here, breakfasts were delicious and everything is as described.
Stayed 3 nights in Feb 2025

10/10 Excellent

Loretta

Stayed 2 nights in Mar 2025

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with shops, eateries and massage spas everywhere in walking distance.
Stayed 7 nights in Feb 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more dinning options eg lunch and or dinner. Bar area would also be good. Overall was a good stay but could be better wrh above changes
Stayed 4 nights in Feb 2025

10/10 Excellent

Donald, Lochgilphead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Hotel very clean and comfortable. Lovely breakfast every day. Very pleasant and helpful staff. Would stay here again.
Stayed 20 nights in Jan 2025

10/10 Excellent

jonathan

Stayed 3 nights in Jan 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door on room needs to be pulled very hard to properly lock. Watch out for this so someone doesn’t have access to your room. Clean, good bed, great location. Friendly staff and a good breakfast. Pool was too cold to use but looked nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful staff, nice room/bed.
Stayed 3 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness
.
Stayed 1 night in Nov 2024

6/10 Okay

Teck Heng

Liked: Cleanliness, staff & service, property conditions & facilities
So so only. Although clealiness is very good, how the toilet bow was bad, keep having problem flushing out. Also there is no "Do not disturb" sign at the door, every morning the cleaner will press door bell to wake you up, then they will try open the door when you are slow to response !
Stayed 4 nights in Nov 2024

6/10 Okay

Helle

Dejligt ophold. Pool området trænger til en opdatering og rengøring. Hotellet er meget lydt og alle døre smækker. Rengøringspersonalet er meget larmende og meget tidligt på gangene.
Stayed 7 nights in Mar 2025

8/10 Good

Kazuo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
旧市街に位置していて市内散策には良い立地
Stayed 2 nights in Feb 2025

10/10 Excellent

Joao B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótima localização

Hotel fica muito bem localizado. Quartos espaçosos, limpos e camas muito confortáveis. Atendimento excelente. Recomendo.
Stayed 2 nights in Feb 2025

8/10 Good

Mathias

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

CHIEN NAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很棒的一家飯店

很棒，房間乾淨，而且水不用錢，為什麼這麼說，因為有住過水要錢的，這次櫃檯人員（男生）也很親切，房間打掃的也很乾淨
Stayed 2 nights in Feb 2025

10/10 Excellent

shihyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Pernille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Pernille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

DONGSHIN

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024