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The Hickstead Hotel

3.5 star property

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Premium bedding, desk, laptop workspace, iron/ironing board
24-inch flat-screen TV with digital channels, TV
Concierge desk
Exterior
Breakfast and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
Jobs Lane, Bolney, Hickstead, Haywards Heath, England, RH17 5NZ
  • Place, All England Jumping Course at Hickstead
    ‪19 min walk‬
  • Place, American Express Stadium
    ‪16 min drive‬
  • Place, University of Sussex
    ‪20 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪20 min drive‬

Room options

View all photos for Executive Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Double Room

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Premium bedding, desk, laptop workspace, iron/ironing board

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Double Room

8.8 out of 10
Excellent
(40 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

The Hickstead Hotel

Edwardian hotel with a 24-hour front desk and a restaurant
A restaurant, a bar/lounge, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include conference space, concierge services, and dry cleaning.
The Hickstead Hotel offers 52 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 24-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at The Hickstead Hotel. During your stay, you'll be within walking distance of All England Jumping Course at Hickstead. Features include free WiFi in public areas, free self parking, and a free manager's reception. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 6 minutes by car from South Downs National Park and 8 minutes from All England Jumping Course at Hickstead
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. The business-friendly The Hickstead Hotel also features multilingual staff, a garden, and coffee/tea in a common area. Free self parking is available. The property offers extended parking privileges.

This Edwardian Haywards Heath hotel is smoke free.

The hotel hosts a free manager's reception daily.
Oak Tree Bistro - This bistro serves breakfast and dinner. A children's menu is available.
The Grange Bar - This bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 14 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Oak Tree Bistro
  • The Grange Bar

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 700 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1910
  • Edwardian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 14 for adults and GBP 10 for children
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hickstead Haywards Heath
Hickstead Hotel Haywards Heath
Hickstead Hotel
Classic Lodges Hickstead Hotel Haywards Heath
Classic Lodges Hickstead Hotel
Classic Lodges Hickstead Haywards Heath
Classic Lodges Hickstead
Classic Lodges The Hickstead Hotel
The Hickstead Hotel Hotel
The Hickstead Hotel Haywards Heath
Classic Lodges The Hickstead Hotel
The Hickstead Hotel Hotel Haywards Heath

The Hickstead Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 233 out of 613 reviews
Rating 8 - Good. 219 out of 613 reviews
Rating 6 - Okay. 105 out of 613 reviews
Rating 4 - Poor. 39 out of 613 reviews
Rating 2 - Terrible. 17 out of 613 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel I have stayed in for a business trip. I booked for two nights but left after one.
Stayed 2 nights in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't believe all you read!!

In spite of the naysayers and other poor reviews we approached our stay here with open minds and hearts - and we weren't disappointed! I will accede that the immediate area around the building itself looks a little unkempt and unloved but if you look beyond that to the property and the facilities it's a very different ball game! Everything inside was clean, the reception area, bar, restaurant and the room, which was surprisingly spacious with a nice comfy bed and a nice, bright, clean bathroom. There were tea/coffee making facilities, trouser press, wardrobe (rather than a dismal hanging rail) and hair dryer and obviously a good sized TV. The restaurant/breakfast room is sufficiently large with plenty of tables, but not so close together that it feels claustrophobic. The breakfasts are legendary, with almost everything you could wish for, from fresh fruit & croissants through to cereals, porridge, right up to a very ample Full English with all the trimmings, followed by tea, coffee, juice, as much as you wanted. Next, the staff - every one we met was warm, courteoous and welcoming, all of them. There were two that, in our estimation went above & beyond - Sharma, who seemed to be a Jack of All Trades, and master of all of them!! In the restaurant he was the epitome of quiet efficiency, even when bring pilloried by other, very disrespectful guests, so top marks Sharma for rising above all that and letting your character shine through!! The other was the female housekeeper!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The
Stayed 1 night in Aug 2025

8/10 Good

Diane

Stayed 2 nights in Aug 2025

8/10 Good

Louise

Stayed 1 night in Jul 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very nice and helpful. The hotel is a little older but nice and clean.
Stayed 1 night in Jul 2025

8/10 Good

Clive

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with good service. Only downside being the uncomfortable bed
Stayed 3 nights in Jul 2025

6/10 Okay

Janette

Liked: Cleanliness
We always try to stay at the Hickstead because we like this hotel but on this occasion we found the bed to be most uncomfortable and it really needs replacing. One half of the bed was higher than the other half as the feet are missing. Also the mattress felt worn out. The valance around the base of the bed was torn and gave a feeling of neglect. The staff are usually very helpful but on this occasion when we dropped our case off earlier in the day this was not placed in our room for when we arrived later in the evening . The receptionist seemed to infer it was our fault as we had not asked for it to be done. I thought it would be done automatically !!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Fionnuala

Stayed 1 night in Jul 2025

6/10 Okay

Sheelagh

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Very convenient location
Stayed 1 night in Jul 2025

4/10 Poor

Dudley

Travelled with partner
Disliked: Staff & service, amenities
Location good No breakfast despite 40 minute wait to be served after which we left
Stayed 1 night in Jul 2025

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tired hotel but excellent service

Friendly, helpful and chatty staff. Rooms were a bit tired looking and could hear everything in the room next door but overall, had a good time
Stayed 1 night in Jul 2025

6/10 Okay

jackie

Business traveller
Liked: Cleanliness
Ok ! Clean and tidy , breakfast not great ,but really very handy for Hickstead Equestrian .
Stayed 1 night in Jul 2025

10/10 Excellent

Bartlomiej, London

Liked: Cleanliness, staff & service, property conditions & facilities
Nicevpeople and good service staff inside the hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hickstead hotel

Hotel was very clean with really good staff . Hotel could do with a makeover but it’s still in pretty good shape. There was a problem with the evening meal as our food was served burnt, it was sent back and replaced with food that wasn’t overcooked. The waiter was amazing as this was not his fault but the chefs. Overall we would definitely recommend this hotel
Stayed 2 nights in Jul 2025

6/10 Okay

Julien

Liked: Cleanliness
prijs kwaliteit gemiddeld ,personeel (sommige)bij ontbijt erg onvriendelijk , wel rustig gelegen en toch in nabijheid van grote wegen ruime parking , kamers ietwat verouderd mar wel netjes. julien 15 juli 2025
Stayed 4 nights in Jul 2025

4/10 Poor

Amanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’d booked in March and contacted hotel to discuss the room. Arrived to find the window immediately faced a brick wall at almost £200 room only. No room to change to even though I’d booked months before.
Stayed 1 night in Jul 2025

6/10 Okay

MR JIMMY J U

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Andrea

Missed having a socket near the bed for charging my mobile even, my extra long charger didn’t reach the pillow, apart from that all ok.
Stayed 1 night in Jul 2025

4/10 Poor

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Poor mattress and unclean room

The worst mattress I have slept on in years, I can forgive the hotel being a bit shabby and the room not cleaned properly, but that was the worst, creaking and rock hard. However the food is excellent would defo eat again in the restaurant just wouldn’t stay they night.
Stayed 1 night in Jul 2025

8/10 Good

Katharine

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, comfy bed , lovely Hot Shower. Tea/Coffee and TV in room even a Fan . Always a pleasant stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
convenient location for us . Quiet with very good safe parking. Staff always excellent.
Stayed 1 night in Jul 2025

4/10 Poor

C.A.T

Business traveller
Disliked: Cleanliness, amenities
My room was not madeup after 5.00 p.m ?? I checked out a day early because of that
Stayed 2 nights in Jul 2025

2/10 Terrible

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Paul, Scotland

This hotel is supposed to have a restaurant however, on arrival i was told that it "wasn't open this evening unfortunately ". When i came down to breakfast the next morning ttey said thru weren't able to offer a cooked breakfast today but that i could gave tea or coffee......really??? At least i now now know to avoid this shambolic fawlty towers. If there is a manager they need to give him / her the boot
Stayed 1 night in Jul 2025