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JEN Hong Kong by Shangri-La

4.0 star property

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Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
Exterior
In-room dining
Executive lounge
1 bedroom, in-room safe, desk, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
508 Queens Road West, Western District, Hong Kong
  • Place, University of Hong Kong
    ‪3 min walk‬
  • Place, Hong Kong - Macau Ferry Terminal
    ‪2 min drive‬
  • Place, Soho
    ‪2 min drive‬
  • Airport, Hong Kong (HKG-Hong Kong Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room

Deluxe City View Queen Room

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Queen Room

9.2 out of 10
Wonderful
(16 reviews)
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room

Superior City View Queen Room

8.6 out of 10
Excellent
(32 reviews)
  • 21 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Twin Room

9.2 out of 10
Wonderful
(21 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Twin Room, Harbour View

1 bedroom, in-room safe, desk, blackout curtains

Club Twin Room, Harbour View

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Single Beds

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About this property

JEN Hong Kong by Shangri-La

Hotel with a seasonal outdoor pool, near Victoria Harbour
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a seasonal outdoor pool.
JEN Hong Kong by Shangri-La offers 283 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

JEN Hong Kong by Shangri-La's great location gets high marks from our customers. During your stay, you're just a quick walk from University of Hong Kong. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi and wired Internet
  • Enjoy Malaysian cuisine while dining at Cafe Malacca
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Hong Kong - Macau Ferry Terminal and a few minutes from Victoria Harbour
JEN Hong Kong by Shangri-La offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 1033 square feet (96 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly JEN Hong Kong by Shangri-La.

This 4-star Hong Kong Island hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.
Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Due to hotel renovations, the Club Lounge, rooftop pool, and fitness center are closed starting from early August 2025 to late January 2026. Dates are subject to change.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The property will be renovating from August 28 2025 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in August.
  • Pool access available from 7:30 AM to 7:30 PM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 1001 reviews
Rating 8 - Good. 356 out of 1001 reviews
Rating 6 - Okay. 77 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lara

Travelled with family
Liked: Cleanliness, staff & service
Really friendly reception person. Room was clean and had all we needed. Excellent buffet breakfast with great selection and nice area to eat in with great outdoor light. Really friendly staff. Unfortunately pool is closed, temporary gym set up in a room was helpful.
Stayed 4 nights in Sep 2025

6/10 Okay

Darashaw

Liked: Cleanliness, staff & service
I have stayed here before and really liked it, but this time because of the renovation work and no gym or swimming pool it wasn’t up to its usual standard.
Stayed 1 night in Aug 2025

6/10 Okay

Darashaw

Liked: Cleanliness, staff & service
Nice hotel but due to renovation work it was noisy. Missed using the gym & pool.
Stayed 2 nights in Aug 2025

8/10 Good

Richard, New York

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice room, if a bit small. A drag that so much of the hotel was closed due to repairs.
Stayed 1 night in Aug 2025

10/10 Excellent

Shijian, S. Hamilton

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in May 2025

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 3 nights in May 2025

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

Conveniently located near MTR and surrounded by eateries. Not the most modern rooms but very clean and comfortable. An in-room Nespresso machine would have been great. Staff were helpful and cheerful throughout with special mention to Benjamin, Leon and Sharon.
Stayed 4 nights in Jul 2025

10/10 Excellent

Anup

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Excellent location. Great amenities. good views. Comfortable room. Close to metro and tram station. Groceries and mom and pop restaurants closeby.
Stayed 6 nights in Jun 2025

8/10 Good

Narae

Stayed 2 nights in Jun 2025

8/10 Good

Sui Ping

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
JEN is a very nice hotel. I loved the convenience for getting around the city by MTR (the subway). When you get out of the exit, JEN is right around the corner. The neighborhood has almost everything such as dim sum take out, market, fast food restaurants, doctors, supermarket etc. The only Malaysian restaurant is on the 2/F. The foods and service are pretty good. There is a lounge, swimming pool and gym on the top floor. You may enjoy the excellent harbor view while you are working out. This is my 3rd time to stay in JEN. For sure will do it again when I come to visit my family next time.
Stayed 8 nights in Jun 2025

8/10 Good

Glenn, san fran

Liked: Staff & service, amenities, property conditions & facilities
A Ok. Subpar buffet breakfast for 4 star hotel, but Excellent service. Pastries/Danish taste about a week old
Stayed 3 nights in Jun 2025

2/10 Terrible

Sui Ping

Stayed 6 nights in Jun 2025

10/10 Excellent

Mayah

Business traveller
Liked: Room comfort
Billy was amazing! I stayed 6 nights and he made sure my stay was as comfortable as possible!
Stayed 6 nights in Jun 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
Customer service is excellent and very helpful. I would recommend to friends and family 👍. We had river views room on 17 th floor.
Stayed 3 nights in Jun 2025

8/10 Good

Tetiwa, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to metro station and plenty of dining options. Staff were professional and friendly.
Stayed 2 nights in Jun 2025

4/10 Poor

Nadia

Disliked: Property conditions & facilities
N/A
Stayed 2 nights in May 2025

10/10 Excellent

ANDREW YUAN, irvine

Stayed 2 nights in May 2025

10/10 Excellent

Andrew Hamilton, DURHAM

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay near Victoria tram way and harbor cruise Restaurant were very attentive Door staff were more than ready to help with wheelchair Great harbor view no other entertainment required
Stayed 2 nights in Jun 2025

10/10 Excellent

TZE-LAN

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 2 nights in May 2025

6/10 Okay

Ming-Hsuan, Cupertino

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC did not work well in my room. It did not work well even after asking the front desk to fix it. It was a bit hot even though I turned the AC all the way down to the limit.
Stayed 2 nights in May 2025

10/10 Excellent

Kyung Jun

Stayed 6 nights in May 2025

2/10 Terrible

FLORIANITA, Dallas

Stayed 4 nights in May 2025

6/10 Okay

Laam

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 12 nights in May 2025

8/10 Good

Kiki

Liked: Cleanliness, staff & service

Average hotel

It was okay but my room was right by the lift which I could heard all the noise at night
Stayed 1 night in May 2025

10/10 Excellent

Inderjit Singh, Simi Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff. Very helpful
Stayed 5 nights in May 2025