2/10 Terrible
Maziar, Canada
23 Aug 2015
Worst hotel ever! Don't book it!
Don't go this hotel! The front desk people at day time are hostile, rude and unprofessional. We got there at 5 pm and they asked for our passports. I gave them our passports and the girl with hijab put them in the drawer and asked me to pay in order to have them back!! So at this moment I felt sth is up. So after I swiped my credit card, they said there's np room available for us although we booked it through Hotels.com. They sent us around the area to find a room with a 20 month oold baby in my arms!! We were placed in a two star hotel with no crib or bed for our toddler for three nights and with my daily visits to Aquarium hotel finally we were given a room. The door to the washroom was broken with scattered glasses on the floor and we have a toddler!!! The hotel doesn't care about clients and standards since they get enough tourists in that area. It is located at a prime location. The night shift were nicer people but they don't understand a word of English but one of them is fluent in French. We didn't have any problems with that since we speak French in Canada.