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Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4.0 star property

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Photo gallery for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

A luxurious hotel lobby with a grand staircase, elegant chandeliers, and a well-lit dining area.
A modern hotel lobby with a reception desk, seating area, patterned carpet, and a staircase.
An outdoor seating area with round tables and chairs, a covered patio, and hanging lights.
A hotel courtyard with a swimming pool, lounge chairs, and a well-lit outdoor seating area.
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
22 Whitely Street, Johannesburg, Gauteng, 2076
  • Place, Melrose Arch Shopping Centre
    ‪2 min walk‬
  • Place, James and Ethel Grey Park
    ‪8 min walk‬
  • Place, Wanderers Stadium
    ‪17 min walk‬
  • Airport, Johannesburg (JNB-O.R. Tambo Intl.)
    ‪28 min drive‬

Room options

View all photos for Guest Room,1 King Bed ,Non-smoking

Minibar, in-room safe, desk, laptop workspace

Guest Room,1 King Bed ,Non-smoking

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a seating area with a chair, a TV, and a large window offering a view of a brick building.

Junior Suite, 1 King Bed

  • City view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a white armchair, a TV, and a view of buildings through a large window.

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

An outdoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a 24-hour fitness center, a conference center, and a coffee shop/cafe are onsite. Change of bedsheets is available on request.
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and in-room fitness.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

With your stay at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch, you're connected to a shopping center and just a quick walk from Melrose Arch Shopping Centre. Free WiFi in public areas, a free area shuttle, and 2 bars are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Steps from Melrose Arch Shopping Centre and 9 minutes by foot from James and Ethel Grey Park
  • Free local-area shuttle service
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers its guests an outdoor pool, a 24-hour fitness center, and in-room fitness. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 2214 square feet (206 square meters) and includes a conference center. The business-friendly Protea Hotel Fire & Ice by Marriott JHB Melrose Arch also features a terrace, a garden, and concierge services. A free area shuttle within 6 kilometers is available. For a fee, parking is available.

This 4-star Johannesburg hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 6 kilometres
  • Covered parking on site (ZAR 50 per night)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 for adults and ZAR 235 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Designer stores
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Free area shuttle
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 5 meeting rooms
  • Conference centre (2,214 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Streaming fitness classes

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately ZAR 235 for adults and ZAR 235 for children
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Covered self parking fee: ZAR 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g., directions).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 6:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 229 out of 431 reviews
Rating 8 - Good. 141 out of 431 reviews
Rating 6 - Okay. 29 out of 431 reviews
Rating 4 - Poor. 19 out of 431 reviews
Rating 2 - Terrible. 13 out of 431 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Zandra

Liked: Cleanliness, staff & service, amenities
We loved the hotel , well decorated and the ambience was a cool vibe , the staff were super friendly, the food was amazing too
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was safe, clean and well maintained. The hotel had a great breakfast buffet and the staff were very nice and helpful.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure precinct, ample parking, friendly staff, efficient staff even more important! Have stayed multiple times because we like it every time!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Miriam

Liked: Cleanliness
Great creative rooms, Hollywood theme. Nice size rooms.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Youngran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel was in a perfect location, the breakfast had plenty of options, and the room was very comfortable and spotless.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe, secure area , convenient to restaurants and shopping. Excellent location to Hop on Hop Off stop. All the staff are professional and provide exceptional customer service. They were very helpful and friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Verona

Liked: Cleanliness, staff & service, amenities
Fantastic staff
Stayed 17 nights in Jan 2026
Verified

10/10 Excellent

Miriam

Liked: Cleanliness
Modern clean roomy
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Verona

Liked: Cleanliness, staff & service, amenities
Staff where fantastic
Stayed 10 nights in Jan 2026
Verified

6/10 Okay

yasin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in very nice and safe area. It's modern clean and staff where excellent. Breakfast was good. However the rooms are stuffy and I didn't like the fact that there is only a curtain separating the bed from the bathroom. I would stay again in Melrose arch but not this hotel
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Wenceslas

Liked: Cleanliness, staff & service, property conditions & facilities
An all rounder, funcional sort of place in the city. Had a short stay (just one night) and this is part of first impressions. Staff are warm and welcoming.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cecilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this hotel more than 5* I absolutely would! I felt very safe and well cared for by the incredible staff, from the front desk to the dining room and the house keeping ladies! South African hospitality at its very best! I enjoyed having the shopping mall and restaurants on my doorstep. An exceptional stay, thank you
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Claudie

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel in the middle of everything!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
The exceptional staff - they were friendly, well trained, and helpful. Breakfast was very good. The area is one of the best in Johannesburg. I can't believe this Hotel currently only gets an 8.6 on Hotels.com it deserves a 9.0.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and always helpful staff made this a great stay!
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Alka

Liked: Cleanliness, amenities, property conditions & facilities
I was upgraded to the Marriott and the staff were great efficient and so helpful. The rooms are big, spacious and clean.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Saida Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a really good variety and not the traditional breakfast. Staff were very helpful.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities
Everything was great and service was even better. Only "negative" was access to parking at night. No directional signage .
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is vey wellocated to access motorways. Its ina secure precinct that can be walked at night to nearby restauarants. Also daytime lots of boutique shops. Its got GREAT character in its movie star theming. Stagf are extremely and welcomingly friendly. Breakfast was very good, good variety of continental breakfast items. Dinner previous night was good but the delay receibing staters and main meal was not good at all, had manager apologies. But we intend returning in future as overall it ticks all the boxes we need
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Prajeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property!

Amazing property and great location with lots of restaurants around.
Breakfast with a view and nice weather
Restaurants nearby
Restaurants near by
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Olumide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing especially the staff. Great shops and restaurants located in walking distance
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was amazing with plenty of healthy choices. Specialty coffee as well all included. Service was excellent with friendly efficient staff. Definitely stay again.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Roslyn

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, professional staff. Room above average. Food above average. In general, excellent
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a great location to be able to step out of the hotel and have a number of shopping and dining options. Hotel itself is lovely and rooms are well appointed.
Stayed 6 nights in Nov 2022