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Hilton Knoxville

3.5 star property

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Photo gallery for Hilton Knoxville

Al fresco dining, open daily
Property video
65-inch LCD TV with satellite channels, TV, pay films
Breakfast, lunch, dinner served; southern cuisine
1 bedroom, premium bedding, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

View in a map
501 W Church Ave, Knoxville, TN, 37902
  • Knoxville Convention Center
    ‪3 min walk‬
  • University of Tennessee
    ‪9 min walk‬
  • Neyland Stadium
    ‪15 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds, City View

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Multiple Beds, City View

1 bedroom, premium bedding, in-room safe, desk

Superior Room, Multiple Beds, City View

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room,1 King Bed Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Room,1 King Bed Accessible, Bathtub

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

1 bedroom, premium bedding, in-room safe, desk

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

1 bedroom, premium bedding, in-room safe, desk

Room, Multiple Beds

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(128 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(142 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area

Parlor, King Murphy Bed and Sofa Bed

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(14 reviews)
  • Sleeps 4
  • 1 King Bed

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Meeting facility

Crowne Plaza Knoxville Downtown University by IHG

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 1,005 reviews
The price is €120
includes taxes & fees
31 Aug - 1 Sept
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About this property

Hilton Knoxville

Hotel with a seasonal outdoor pool, a short walk to University of Tennessee
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Knoxville's great location gets high marks from our customers. During your stay, you're just a quick walk from University of Tennessee. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy southern cuisine while dining at Marble City Kitchen
  • Valet parking and self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 4-minute walk from Knoxville Convention Center and 9 minutes by foot from University of Tennessee
  • Cats and dogs welcome for a fee (restrictions apply)
Hilton Knoxville offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 11 meeting rooms are available. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Knoxville. Parking is available for a fee.

This Knoxville hotel is smoke free.

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (173 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 914 out of 1533 reviews
Rating 8 - Good. 320 out of 1533 reviews
Rating 6 - Okay. 187 out of 1533 reviews
Rating 4 - Poor. 59 out of 1533 reviews
Rating 2 - Terrible. 53 out of 1533 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Armando

Travelled with partner
Liked: Staff & service
The room had a noisy air conditioner there were ants in the bathroom and the couch was very old. It was not what i had experience in the past.
Stayed 2 nights in May 2025

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starbucks and restaurant on site. Convenient to Market Square. Staff was great at check in and gave us an hour extension before checkout.
Stayed 2 nights in May 2025

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old property needs a remodel.
Stayed 3 nights in May 2025

10/10 Excellent

Thomas, Brentwood

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Staff nice.
Stayed 1 night in May 2025

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Great location but the property could definitely use an update.
Stayed 1 night in May 2025

10/10 Excellent

William, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby restaurants were within a 5 minute walk and were outstanding!!
Stayed 3 nights in May 2025

6/10 Okay

Christopher, Oklahoma City

Liked: Staff & service
The rooms need updating to justify their standard pricing, but it is certainly convenient and safe.
Stayed 2 nights in May 2025

10/10 Excellent

Cristobal, Panama

Liked: Property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Nathan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Needs renovations in these departments: -Electrical -a/c -WiFi -Furnishings -Walls
Stayed 2 nights in May 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here as you can walk to Market Square or Gay Street where all the restaurants are. Don't like that they charge you $35 a day to self park. We found out that you can park at the Locust Street garage next door and paid $7 for a week day, all day and it is free on the weekends. So save your money and park here. 2 min walk at most.
Stayed 3 nights in May 2025

8/10 Good

Raven

Liked: Cleanliness, staff & service
I wish this property had bigger bathrooms & that it actually kept kids from running the hallways yelling loudly, if I’m spending $200+ per night I should be able to enjoy the quiet not having screaming teen girls knocking on my door
Stayed 2 nights in May 2025

10/10 Excellent

chris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close proximity to everything
Stayed 1 night in May 2025

6/10 Okay

Evelyn

Stayed 1 night in May 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Clean comfortable room. Knowledgeable front desk personal.
Stayed 1 night in May 2025

10/10 Excellent

Diana

Travelled with partner
We are pulling a motorcycle trailer and valet found us a perfect spot to park!
Stayed 1 night in May 2025

10/10 Excellent

dawn

Staff was real friendly
Stayed 1 night in May 2025

6/10 Okay

Kenric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional hotel for it being so outdated

All the employees were super nice didn't have any issues with anything I was just expecting more from the reviews it has to the star rating it has to the amount of money that I paid I didn't expect such an outdated hotel
Stayed 1 night in May 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service
Walk to convention center
Stayed 2 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
Very Nice Hotel close enough to new Smokies stadium and concert venue. Will return.
Stayed 2 nights in May 2025

10/10 Excellent

Joy

Stayed 2 nights in Apr 2025

6/10 Okay

Cheryl

Travelled with family
Disliked: Amenities
This Hilton was ok. It was dayed and not enough choices for eating. Parking was hard & expensive.
Stayed 2 nights in Apr 2025

2/10 Terrible

Laura

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Or room reservation was cancelled without notice, we paid for two queens and was had to share a king and sofa couch which was uncomfortable abd ciuch was dirty and stained,room was outdated, sink backed yp, would nevet stay again
Stayed 1 night in Apr 2025

10/10 Excellent

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Apr 2025