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Hilton Knoxville

3.5 star property

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Photo gallery for Hilton Knoxville

Al fresco dining, open daily
Property video
Breakfast, lunch, dinner served; southern cuisine
65-inch LCD TV with satellite channels, TV, pay films
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
501 W Church Ave, Knoxville, TN, 37902
  • Place, Knoxville Convention Center
    ‪3 min walk‬
  • Place, Tennessee Theatre
    ‪3 min walk‬
  • Place, Market Square
    ‪3 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪19 min drive‬

Room options

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area

Parlor, King Murphy Bed and Sofa Bed

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room,1 King Bed Accessible, Bathtub

8.6 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, Multiple Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Superior Room, Multiple Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 1 King Bed, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed

9.0 out of 10
Wonderful
(150 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(171 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Knoxville

Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hilton Knoxville offers 320 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Knoxville's great location gets high marks from our customers. During your stay, you're just a quick walk from University of Tennessee. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy southern cuisine while dining at Marble City Kitchen
  • Valet parking and self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 4-minute walk from Knoxville Convention Center and 9 minutes by foot from University of Tennessee
  • Cats and dogs welcome for a fee (restrictions apply)
Hilton Knoxville offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 11 meeting rooms are available. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Knoxville. Parking is available for a fee.

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 38 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (173 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1110 out of 1894 reviews
Rating 8 - Good. 395 out of 1894 reviews
Rating 6 - Okay. 238 out of 1894 reviews
Rating 4 - Poor. 84 out of 1894 reviews
Rating 2 - Terrible. 67 out of 1894 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Marsha

Stayed 1 night in Oct 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was built and designed perfectly for my my wife, who loved it
Stayed 1 night in Nov 2025

10/10 Excellent

charles

Stayed 1 night in Nov 2025

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities
Room was good, staff was courteous. Pool was closed. On two mornings beginning at 5am work crews working g on the elevators began making, talking loudly and slamming doors. I was unable to get back to sleep. I left a day early.
Stayed 4 nights in Nov 2025

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room and amenities were fine. Food was good but two out of three elevators weren’t working for part of a busy college football weekend. They got 2 out of 3 working but waits were long and you had to get on and go up to ensure you’d have a spot on the way down.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar was a nice perk. Hitel is beautiful
Stayed 1 night in Nov 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Nov 2025

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities
My favorite hotel. The bed is perfect.
Stayed 1 night in Nov 2025

10/10 Excellent

Alycia

Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere!
Stayed 2 nights in Nov 2025

2/10 Terrible

Andrew

Business traveller
Disliked: Property conditions & facilities
This has been my worst hotel stay for business trips to date. I want to start by saying, the staff is amazing, friendly, and attentive. They are great. One of the 3 elevators works. There are lines on every floor to use the elevator. The WiFi does not work. I tried troubleshooting with the lady at the front desk, it shows as available but has no capabilities. I had a good amount of work to do, and was unable to do any of it. I went to the gym and used the treadmill - there was no water in the water station. Other gym users expressed frustration too. Frankly, I want a refund or some compensation for this stay. The state of the hotel completely hindered any productivity I needed for this trip.
Stayed 1 night in Nov 2025

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
Room was cancelled because Expedia didn’t send information over. Called Expedia and call taker wouldn’t listen and rushed through doing her job. Would not recommend or use this service again unless Expedia helps for my inconvenience
Stayed 2 nights in Nov 2025

8/10 Good

charles

Liked: Cleanliness
gave me wrong room
Stayed 4 nights in Nov 2025

10/10 Excellent

Betty

Stayed 3 nights in Nov 2025

2/10 Terrible

Jerica, Bartlett

Disliked: Cleanliness
Stayed 2 nights in Nov 2025

6/10 Okay

Adrienne

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was very nice. Room was not as clean as it could be. There was hair on surfaces and on the towels. The sink didn’t drain very well and at one point some sort of sediment came up from the sink drain
Stayed 3 nights in Nov 2025

4/10 Poor

Thomas, Brentwood

Liked: Cleanliness
Disliked: Amenities
Elevators didn't work. 20 minute wait times. No compensation. Valet and "pass thru" car lanes blocked preventing entry. Car allowed to park and walk away in pass thru lane!?!? HVAC didn't work. Pot smoke filled hallway. No room service until repeated calls.
Stayed 2 nights in Nov 2025

10/10 Excellent

Chanoah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was wonderful and the staff was beyond helpful!!
Stayed 2 nights in Oct 2025

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
My flight was delayed, and I called, they said my room will be saved. So I got there, and my king bed was gone, and I was given two queens. Not such a big deal except for the fact that I planned this trip for three months with my girlfriend. Then the elevators are down, you have to wait for a long amount of time to go up or come down. I would just walk up the stairs or down, but we around the 16th floor. Any of this in an of itself is not the end of the world, but when you’re paying over $300 a night doesn’t seem right.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for the UT Knoxville football game. The hotel had live music on the patio both Friday and Saturday nights. There was food options on the patio or you could eat in the restaurant. Our room was good. The staff was very nice. When we checked in late Thursday night the front desk was not able to assign the king size room we had reserved. There was an issue with the system. They did apologize. We did not park a vehicle. The hotel is very conveniently located to Market Square. in the system, but they did apologize.
Stayed 3 nights in Nov 2025

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location, self park availability adjacent to hotel; clean, nice views
Stayed 2 nights in Nov 2025

4/10 Poor

alina

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel needs to be modernized. Rooms and grounds need upkeeping very old and a bit run down.
Stayed 3 nights in Nov 2025

6/10 Okay

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The location is the best part about this hotel, especially if you want to stay somewhere within walking distance of UTs campus. The staff at check in and the restaurant were amazing. The hotel is very quiet and has a Starbucks and a restaurant downstairs which is very nice. The cons: the building is very old. The elevators don’t all work so you will wait a very long time for an elevator. The rooms are outdated. Our sink was clogged where it would fill up to the top brushing our teeth or washing our faces and even though they came to “fix” it, it was not resolved. Expedia had this property listed as “free breakfast”. It was NOT free. We had 2 adults and 2 children staying in our room. We were given a voucher for 2 people only, up to $18 per person to use for the “restaurant” for breakfast. We went one time- if was a buffet- and we were charged $18 per child and $28 per adult. We ended up with a bill for $82 for breakfast as they included a 25% tip as well (to be fair the service was good getting us drinks but it was a buffet). Parking also is more than Expedia listed. On game weekends, parking is $55 per day and is the same if you valet or self park. All in all, great location and convenient but hotel was run down and had lots of extra costs.
Stayed 2 nights in Nov 2025

6/10 Okay

Mary

Stayed 2 nights in Nov 2025

10/10 Excellent

Heather

Stayed 1 night in Oct 2025