Laguna Beach Romantic Hotels

"We had a very disappointing stay and feel future guests should know what happened. From the moment we checked in, it was clear we were not being given the room we were originally supposed to have. The desk attendant actually had to call the manager to confirm they were still putting guests in that room, which immediately made it seem like there was already a known issue. Once we got there, it was obvious why. We were placed in a ground-floor room between the loading dock and the grease trap/dumpster area. This should not be considered an acceptable guest room location. The window was fogged out and screwed shut, which seemed to conceal the trash cans and service area directly outside. There was no fresh air and no way to ignore where this room was located. The worst part was that you could smell trash in the room. No matter how clean a room may look, if the air smells like garbage, it ruins the entire experience. On top of that, we were awakened before 7 a.m. every morning by either delivery trucks or trash being dumped. This was not occasional noise. It was loud, consistent, and impossible to sleep through. What makes this even more frustrating is that the hesitation at check-in suggested the hotel already knew this room was a problem. A room in that location, with that smell and that level of noise, should either be taken out of service or fully disclosed before assigning it to guests. Overall, this felt misleading and unacceptable."

"Marieta was awesome to deal with - very professional and absolutely wonderful !!!! Perfect room - easy to park and walk downtown or the beach !!! Will comeback next year !!!!"

"Overall ok "