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Eurostars Universal Lisboa

5.0 star property
VIP Access

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Photo gallery for Eurostars Universal Lisboa

Relax by the rooftop pool with a stunning city view.
Relax on the spacious deck, offering a comfortable dining or socializing space with tables and chairs under a canopy.
Step into our elegant lobby, featuring a spiral staircase, a curved bar area, and a lush potted plant.
Stunning staircase with a central seating area and a grand chandelier.
Step into our spacious lobby, featuring a curved staircase and comfortable seating areas.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Avenida do D. Joao 11 (13), lote 1.12.01, Lisbon, Lisboa, 1990-221
  • Lisbon Casino
    ‪3 min walk‬
  • Vasco da Gama Shopping Centre
    ‪5 min walk‬
  • Lisbon Oceanarium
    ‪8 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room Single Use

Relax in a stylish room with a large bed, two bedside tables, and a headboard featuring a floral pattern.

Double Room Single Use

8.6 out of 10
Excellent
(19 reviews)
  • 23 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room

Relax in a stylish room with a large bed, two bedside tables, and a headboard featuring a floral pattern.

Deluxe Double Room

9.0 out of 10
Wonderful
(104 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite (Single Use)

Enjoy a serene sea view from the large window, with a comfortable sofa and dining area.

Junior Suite (Single Use)

  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room Single Use, River View

Relax in a spacious room with a large bed, desk, and wall-mounted TV.

Deluxe Double Room Single Use, River View

  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room Single Use, City View

Relax in comfort with a large bed, flat-screen TV, and convenient coffee station.

Deluxe Double Room Single Use, City View

  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, City View

Relax in a stylish room with a large bed, two bedside tables, and a headboard featuring a floral pattern.

Deluxe Double Room, City View

8.4 out of 10
Very good
(8 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, River View

Relax in a stylish room with a large bed, two bedside tables, and a headboard featuring a floral pattern.

Deluxe Double Room, River View

7.0 out of 10
Good
(6 reviews)
  • 23 sq m
  • River view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Relax in a stylish room with a large bed, two bedside tables, and a headboard featuring a floral pattern.

Junior Suite

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Eurostars Universal Lisboa

Luxury hotel with a rooftop terrace connected to a rail/subway station in Lisbon
An outdoor pool, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Eurostars Universal Lisboa offers 189 air-conditioned accommodations with minibars and bathrobes. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include showers, slippers, and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Our customers tell us they can't get enough of the helpful staff at Eurostars Universal Lisboa. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Lisbon Oceanarium. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 3-minute walk from Lisbon Casino and 5 minutes by foot from Vasco da Gama Shopping Centre
  • Airport pick-up shuttle service available for a fee
Eurostars Universal Lisboa offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Eurostars Universal Lisboa. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Lisbon hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Eurostars Universal Lisboa has a restaurant on site.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Covered parking on site (EUR 20 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Airport shuttle fee: EUR 35 per vehicle (maximum occupancy 2)
  • Covered self parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Eurostars Universal Lisboa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 9908
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 01 and close October 31.

Property is also known as

Eurostars Universal Lisboa Hotel
Eurostars Universal Lisboa Lisbon
Eurostars Universal Lisboa Hotel Lisbon

Eurostars Universal Lisboa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 788 out of 1076 reviews
Rating 8 - Good. 160 out of 1076 reviews
Rating 6 - Okay. 64 out of 1076 reviews
Rating 4 - Poor. 28 out of 1076 reviews
Rating 2 - Terrible. 36 out of 1076 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine hotel

The hotel turned out as expected. Clean and comfortable room and beds. Daily cleaning service. Good breakfast. A few nice facilities such as fitness room and sauna etc. at the 15th floor. The only downside is that we feel it's a bit overpriced.
Stayed 2 nights in May 2025

10/10 Excellent

Nicola

Stayed 1 night in May 2025

8/10 Good

KEN

Travelled with group
Liked: Amenities
Very nice hotel, with very nice and helpful staff (Vivania and Antonio). Would definitely stay here again. The only disappointment is that the Rooftop was closed while we were here so no swimming nor rooftop bar. This was a disappointment as we booked this hotel to take advantage of this feature.
Stayed 1 night in May 2025

10/10 Excellent

Elzafir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees of the hotel was very knowledgeable and friendly.
Stayed 5 nights in Apr 2025

10/10 Excellent

Drake

Stayed 1 night in May 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived the day of the power outage and amid all the chaos, the staff were patient, pleasant and had smiles on their faces even when guests were yelling at them for an event that was completely out of their control.
Stayed 3 nights in Apr 2025

10/10 Excellent

Regina CM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning stay with abundance of friendliness

A most memorable stay with staff being the friendliest and mist helpful we have ever experienced. My brother in law celebrated his birthday in Lisbon and by just a mention of this they had a surprise for him done in such a smart way. We cannot praise them enough. They were just fantastic!!! Thank you do much! ❤️
Stayed 3 nights in Apr 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful hotel with amazing customer service!
Stayed 1 night in Apr 2025

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel was booked for roof pool, it is the photograph icon for the property but when we got there we were told it’s closed. But no discount was given. So for 2 nights we paid for opportunity to swim and could not. This really was let down and not good of hotel to not advertise or notify close to booking as i would have picked hotel with pool. Not happy for price paid.
Stayed 2 nights in Apr 2025

8/10 Good

Tariq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in the Parque das Nações area.

Great hotel in the Parque das Nações area. The area has excellent restaurants, bars and cafes and close to attractions such as cable car, science museum and the oceanarium.
Stayed 1 night in Apr 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay a lovely hotel. Staff were very helpful. It is too bad the roof top area was closed due to construction but will take advantage of it the next time we travel to Lisbon.
Stayed 1 night in Apr 2025

10/10 Excellent

Amber, BREMERTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While its a lovely hotel we were disappointed not to be notified that pool was closed till warmer weather even though some people just like to swim and if you have nothing indoors well out is next best ...compared to being told to go swim in the sea!!! Also smell out side of hotel was an awful sewage type smell just before you walked in and we felt that should be addressed. Staff were great but I thought menu needs to be better
Stayed 5 nights in Apr 2025

10/10 Excellent

Siobhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We specifically booked this hotel because it had a pool and there was nowhere stating that the pool was closed. The hotel was gorgeous though.
Stayed 3 nights in Apr 2025

4/10 Poor

Ashley

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pool not operational, tiny gym - equipment broken, not much to do in the area- no way this is a 5 star property!
Stayed 1 night in Apr 2025

10/10 Excellent

Chuen

Stayed 1 night in Apr 2025

6/10 Okay

Xunxuan

Travelled with partner
Disliked: Amenities
The room is below average.
Stayed 1 night in Apr 2025

10/10 Excellent

Inge Elli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is fantastic! A true 5 star hotel with everything one could want. The breakfast is outstanding and plentiful and all the staff is beyond helpful and friendly. A superb experience.
Stayed 1 night in Apr 2025

10/10 Excellent

CARLOS, REGO PARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excelente
Stayed 3 nights in Apr 2025

10/10 Excellent

Parisima

Travelled with partner
Liked: Cleanliness, staff & service
Clean hotel, great breakfast, Staff were overall friendly except new staff Melissa, she just wanted to brush you off if you have any questions. Pool was under maintenance and Ofcourse when you book your hotel you have no idea it’s going to happen! Heat wrack in the bathroom also was not working. But overall very pleasant experience with them.
Stayed 4 nights in Apr 2025

10/10 Excellent

quang, Isleworth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Located near a train station, this area offers an exceptional location, ensuring safety and cleanliness. It boasts a variety of local restaurants and a shopping centre that remains open until midnight. Would stay here again
Stayed 4 nights in Mar 2025

10/10 Excellent

Cass

Stayed 3 nights in Mar 2025

10/10 Excellent

Juan, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Antonio, nos atendió de una manera majestuosa un empleado 5 estrellas!
Stayed 4 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were the kindest and most helpful people I have EVER encountered in a Hotel.
Stayed 1 night in Mar 2025