2/10 Terrible
Elizabeth
Travelled with group
26 Sept 2025
The Expedia listing for this site is not reliable. Using my Expedia reservation after a 24 hour flight the hotel number listing gave me the phone number for the shuttle. They explained the look of the shuttle white with the name on the side and that’s the one we took to find at 10 PM that the site I was at was not where my reservation was. Furthermore, the hotel was unable to pick us up and suggested we go back to the airport and wait for another shuttle and then be delivered to their site which was even further from the airport. I contacted the hotel who told me cancellation and refund was up to Expedia. I contacted Expedia who told me it was the Hotel‘s policy and they refused to refund me. I ended up apparently losing the money on that reservation as I went ahead and booked a room where I was at. After 24 hours of travel, we were looking for a few hours. Sleep before we were back on an airplane at 8 am. Needless to say I’m extremely disappointed with Expedia. Again, all contacts were through my Expedia reservation so I feel the information was misleading and intentional. The hotel I ended up staying at by the same name says it happens frequently. Apparently travelers are being duped and that’s how I feel.
Elizabeth
Stayed 1 night in Sep 2025



























