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Hotel Ciudad de Alcalá

2.0 star property

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Photo gallery for Hotel Ciudad de Alcalá

A corridor lined with potted plants and a statue.
A bar area with a counter, stools, and a variety of bottles and glasses.
A hotel hallway with a reception desk, a map on the wall, and a bookshelf.
A room with a bed, wicker chairs, a small table, a television, and two mirrors on the wall.
A restaurant interior with a counter, seating area, and potted plants.

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807
  • Place, Convent of Las Clarisas de San Diego
    ‪8 min walk‬
  • Place, University of Alcala
    ‪8 min walk‬
  • Place, Plaza Cervantes
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Double or Twin Room

A corridor lined with potted plants and a statue.

Double or Twin Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

A room with two beds, a nightstand with a lamp, a phone, and two framed pictures on the wall.

Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

Single Room

  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Ciudad de Alcalá

Along with a coffee shop/cafe, this smoke-free hotel has self parking and dry cleaning. WiFi in public areas is free. Other amenities include a 24-hour front desk, free newspapers, and tour/ticket assistance.
Hotel Ciudad de Alcalá offers 30 accommodations with safes and hair dryers. 15-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Hotel Ciudad de Alcalá, you're just a quick walk from Palacio Laredo. Features include free WiFi in public areas, plus a coffee shop/cafe and dry cleaning service.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Palacio Laredo and 7 minutes by foot from Parque O'Donnell
There's a coffee shop/cafe on site. Public spaces have free WiFi. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Hotel Ciudad de Alcalá. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Alcala de Henares hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 8 per day)
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with digital channels

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.6 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Ciudad Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel
Hotel Ciudad de Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel Alcala de Henares

Hotel Ciudad de Alcalá Reviews

Reviews

6.8
Rating 10 - Excellent. 28 out of 124 reviews
Rating 8 - Good. 35 out of 124 reviews
Rating 6 - Okay. 32 out of 124 reviews
Rating 4 - Poor. 13 out of 124 reviews
Rating 2 - Terrible. 16 out of 124 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Gwen

Liked: Cleanliness
Very nice rooms and comfortable beds. Staff were welcoming and available for assistance if required. Close to train station and a short walk to Plaza Cervantes. We enjoyed our stay here!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
It was located near everything. The staff were friendly and the room was clean. However it doesn’t have a small fridge or microwave so you can heat up food.
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

Lyra

Liked: Cleanliness, amenities
Overall was a good place to stay. There were some issues with WiFi reception and the shower was a little weird. But it was perfectly reasonable and clean budget accommodation. And our room was very quiet at night!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to both the railway station and the city center. The hotel also has paking parking space.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Great place for a night or two. Friendly and helpful staff. Some fittings a bit tired. Safe parking garage under the hotel.
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Leah

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

ROSHAN KUMAR

Liked: Staff & service
Disliked: Property conditions & facilities
It's good but the cleanliness is not good. Thank you.
Stayed 4 nights in Mar 2025
Verified review

2/10 Terrible

beluxus

Disliked: Cleanliness, staff & service, property conditions & facilities
Feo
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Julissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean room
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

marleny

I like the clean bedroom. But the wifi is terrible if you’re planning to work or do homework while you stay, I don’t recommend it. The location of the hotel is not convenient to get to the airport. I wouldn’t reserve it again for that reason.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Chip

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023
Verified review

2/10 Terrible

jose ramon

Disliked: Property conditions & facilities
El hotel esta para una reforma total. Griferias en mal estado, desagues que no deaguan correctamente, aire acondicionado que funciona mal o no funciona, suelos viejisimos y en mal estado, ventanas que no cierran o no abren, la neverita congelo la insulina, las paredes para llorar con unos brochazos de pintura todo arreglado, ropa de cama escaso y mal, pero los baños son lo mejor unas bañeras de museo como para matarte, resbalones asegurados cañerias y duchas terribles, el trono para que cuele dale bien de veces. En general no lo recomiendo salvo quien quiera aventuras de terror.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Carlos

Disliked: Cleanliness, amenities, property conditions & facilities
Estado viejo y deteriorado. No cumplieron con la categoría de la habitación reservada. Habitación ruidosa. Cama incómoda. La wifi no funciona Yo le daría 1 estrella, como mucho 2
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
Las toallas con sangre, tuve que pedir que me diesen otras y las que me dieron también con sangre, pedí reembolso y me lo dieron.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Carmen

Liked: Staff & service
Disliked: Cleanliness
La cama se movía y se oye todo lo que se habla en la habitación del lado. Muy poca iluminacion en la habitación.
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Roberto

Disliked: Cleanliness, property conditions & facilities
Fuerte olor a tabaco. Mucho ruido huéspedes
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Yalismarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Olor extraño en la habitación y tv muy pequeño
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Héctor

Liked: Staff & service
Disliked: Cleanliness, amenities
La primera habitación con goteras, la segunda sin ducha, la tercera sin calefacción
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Daniel Alejandro

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel muy dejado ,cuarto de baño humedades bañera desconchadas
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Juan

Disliked: Amenities
Bien por la Limpieza, Mal el colchón que se hunde y por una noche no quise pedir cambio.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

leyla

Liked: Staff & service
Disliked: Cleanliness
Las personas que trabajan en el hotel son muy amables, sin embargo las habitaciones tienen un olor impregnado a tabaco
Stayed 3 nights in Dec 2025
Verified review

2/10 Terrible

JOSE GOMEZ

Disliked: Cleanliness, amenities, property conditions & facilities
Habitacion sucia, colchones echos polvo , manchas por todas partes.
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

MANUEL

Liked: Staff & service
El hotel necesita una reforma completa.Está muy anticuado y tiene muy mal aspecto. Hay hostales de más calidad.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Carlos J.

Liked: Cleanliness, staff & service
En el baño, la bañera esta colocada al reves, si mides mas de 1:75 pegas con la cabeza en la ducha, la tv, es una pantalla de ordenador, y las paredes que son de espejos, estan forradas de papel. El precio por noche me parecio alto, a su favor tiene la ubicación.
Stayed 1 night in Nov 2025