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Best Western Hotel du Mucem

3.0 star property

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Lobby
Comfort Room, 1 Double Bed, Non Smoking
Daily full breakfast (EUR 14.50 per person)
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Laundry
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
22 Rue Mazenod, Marseille, Bouches-du-Rhone, 13002
  • Museum of European and Mediterranean Civilisations
    ‪13 min walk‬
  • Le Panier
    ‪14 min walk‬
  • Grand Port Maritime de Marseille
    ‪19 min walk‬
  • Marseille (MRS-Marseille - Provence)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

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About this property

Best Western Hotel du Mucem

Hotel with a 24-hour business center, near Grand Port Maritime de Marseille
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business center and 24-hour room service. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Best Western Hotel du Mucem offers 29 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with hydromassage showerheads.

This Marseille hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at Best Western Hotel du Mucem, you're just a quick walk from Docks of Joliette. You'll find features like free WiFi in public areas, plus a snack bar/deli and a 24-hour business center.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Just a 3-minute drive from Grand Port Maritime de Marseille and 11 minutes from Marseille Provence Cruise Terminal
  • Pets welcome for a fee
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a 24-hour business center on site. Best Western Hotel du Mucem also features a vending machine, concierge services, and complimentary newspapers in the lobby.

This 3-star Marseille hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.
24-hour room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 30 per day); discounts available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 14.50 per person
  • Snack bar/deli

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Highchair
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Weight limit: 18 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.16 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 14.50 per person
  • Nearby parking fee: EUR 30 per day (1 ft away)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Hotel Mucem
Best Western Hotel Mucem Marseille
Best Western Mucem
Best Western Mucem Marseille
Best Du Mucem Marseille
Best Western Hotel du Mucem Hotel
Best Western Hotel du Mucem Marseille
Best Western Hotel du Mucem Hotel Marseille

Best Western Hotel du Mucem Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 168 out of 427 reviews
Rating 8 - Good. 190 out of 427 reviews
Rating 6 - Okay. 50 out of 427 reviews
Rating 4 - Poor. 13 out of 427 reviews
Rating 2 - Terrible. 6 out of 427 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

François

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy all night long. Only a few people in the hotel but they make us stay in nearby rooms so there's noise.
Stayed 2 nights in Nov 2024

8/10 Good

nicole

Stayed 2 nights in Nov 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and comfortable

Very comfortable bed which made for excellent nights sleep. Located next to Cathedral and close to underground station. The easy to get around from there. A few steps to the seafront
Stayed 3 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick overnight stay in Marseille. Hotel was very conveniently located near good public transport links. Comfortable room and welcoming staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
This was a brand new property so excellent facility. Staff needs to be a bit more informed about groceries, restaurants, buses in the area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Jean

Travelled with partner
Disliked: Property conditions & facilities
We booked two rooms for two nights The lift was out of order so we had to use the stairs We were on the second floor so that’s four flights up winding staircase with extremely dangerous step out because of the door opening inward :on you so you have to step down : and then to find at the second floor the magnetic card key doesn’t work so my wife goes down to reception ( I have asthma so I was already completely out of breath) and again the magnetic card key malfunctions. That evening coming back from the restaurant same problem hiking up four flights to have the key malfunction again Next day the elevator is still not working and the magnetic key doesn’t work AGAIN so the receptionist actually climbed the stairs with us to check that we were not complete morons and didn’t know how a magnetic card works And AGAIN the magnetic key malfunctions ! Now I am beginning to wonder if we are spending our entire vacation in a winding staircase…!!!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Laurent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien à dire
Stayed 1 night in Aug 2024

10/10 Excellent

Lies

Stayed 1 night in Aug 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Staff was friendy
Stayed 1 night in Jul 2024

10/10 Excellent

Marcela

Stayed 2 nights in Jul 2024

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to many attractions
Stayed 3 nights in Jun 2024

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in bathroom wasn’t great, but good location, quiet area
Stayed 2 nights in Jun 2024

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Loin du vieux port, mais excellent hotel pour le prix
Stayed 8 nights in Apr 2024

10/10 Excellent

yamina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Dylan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smell and loud. Not the best area.
Stayed 1 night in May 2024

6/10 Okay

gevers

Stayed 1 night in Apr 2024

10/10 Excellent

Rosa L

Stayed 3 nights in Mar 2024

10/10 Excellent

nicolas

Stayed 1 night in Jan 2024

10/10 Excellent

Hessel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Room was ok. Just not enough space for clothes etc. Perfect location.
Stayed 4 nights in Oct 2023

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and quality. Friendly staff.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very helpful staff
Stayed 4 nights in Oct 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and price

The hotel was great for the value and in a location close to a lot of points of interest. The staff was friendly and helpful and I would stay there again and recommend it to others.
Stayed 1 night in Oct 2023