See all properties

The Palms Resort of Mazatlan

3.0 star property

Choose dates to view prices

Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Garden
Front of property
On the beach, beach volleyball
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Place, Playa Brujas
    ‪12 min walk‬
  • Place, Punta Camaron Beach
    ‪3 min drive‬
  • Place, El Cid Country Club Golf Course
    ‪5 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪37 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 668 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(42 reviews)
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

9.4 out of 10
Exceptional
(21 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(50 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(59 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception
Viaggio Resort Mazatlán
Zona Dorada
  • Pool
  • All-inclusive plans available
  • Kids’ pool
  • Water slide
4.5 out of 5, Wonderful, 2,033 reviews
The price is €91
includes taxes & fees
20 May - 21 May
Viaggio Resort Mazatlán

About this property

The Palms Resort of Mazatlan

At The Palms Resort of Mazatlan, relax by an outdoor pool or hit the beach where you can enjoy volleyball.
The Palms Resort of Mazatlan offers 189 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the helpful staff at The Palms Resort of Mazatlan. During your stay, you'll be within walking distance of Playa Brujas. You'll find features like free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking and RV/bus/truck parking
  • Enjoy a beachfront location while dining at Restaurant Panama
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym and volleyball
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlan International Center
The Palms Resort of Mazatlan offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 7973 square feet (741 square meters) and includes a conference center. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly The Palms Resort of Mazatlan. Valet parking is free.

This 3-star Mazatlán resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
Restaurant Panama - This beachfront restaurant serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Pool Bar - Onsite cocktail bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (7,973 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Resort of Mazatlan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

The Palms Resort of Mazatlan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1029 reviews
Rating 8 - Good. 228 out of 1029 reviews
Rating 6 - Okay. 97 out of 1029 reviews
Rating 4 - Poor. 48 out of 1029 reviews
Rating 2 - Terrible. 29 out of 1029 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Timothy

Stayed 1 night in Jan 2026

8/10 Good

Leticia

Stayed 1 night in Jan 2026

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very courteous but some frustration with staff not understanding English. Our friends did not have a fridge in their room and that was very inconvenient for them. We had a fridge in our room which was wonderful for water, beverages and food. Please keep fridges in rooms!😀 Pool area wonderful!! Food excellent in Panama restaurant and bakery!!
Stayed 7 nights in Jan 2026

8/10 Good

Candelario

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 6 nights in Jan 2026

10/10 Excellent

Oscar

Stayed 1 night in Jan 2026

10/10 Excellent

Gustavo

Stayed 1 night in Jan 2026

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness
The ocean view room with mini fridge and coffe maker on the 6th floor is nice. We did not like that upon the first night of staying the maid moved all of our stuff around to different places in the room. We stayed for a week and could not get service by the pool. Twice the dropped off a menu but never returned to take our order. Food in the restaurant is so, so. Again the service is terrible. Could management please ask their staff not to mop right under our chairs while we are eating. Clean up when customers depart. The pool bathrooms are disgusting. We would not recommend this hotel.
Stayed 7 nights in Jan 2026

6/10 Okay

Delia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean,food was delicious we will be back.
Stayed 7 nights in Jan 2026

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities
Room was clean
Stayed 3 nights in Jan 2026

8/10 Good

Raid

Liked: Amenities
The location and the views of the ocean
Stayed 3 nights in Jan 2026

8/10 Good

Rodrigo

Stayed 3 nights in Jan 2026

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2025

10/10 Excellent

Ana Patricia

Great service, great food, excellent view.
Stayed 1 night in Jan 2026

10/10 Excellent

BLANCA

Stayed 1 night in Jan 2026

8/10 Good

BLANCA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View and beach acces amazing staff a little inexperienced but still polite price was good
Stayed 2 nights in Jan 2026

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean large room with a beautiful ocean view. Front desk staff was very friendly and helpful. Will definitely return
Stayed 1 night in Jan 2026

10/10 Excellent

RITA

Liked: Cleanliness, amenities, property conditions & facilities
Always helpful courteous
Stayed 1 night in Dec 2025

10/10 Excellent

Laura

Stayed 1 night in Jan 2026

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super agradable! Definitivamente regresaria
Stayed 1 night in Dec 2025

10/10 Excellent

Jorge

Beach front, great service.
Stayed 1 night in Jan 2026

10/10 Excellent

Wendy, Austin

Great location, great room
Stayed 3 nights in Dec 2025

8/10 Good

Luis, Juarez

Liked: Cleanliness, amenities, property conditions & facilities
Clean service was neat, I really recommend it
Stayed 2 nights in Dec 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing !!!! just wished the wifi was a little better
Stayed 3 nights in Jan 2026

10/10 Excellent

SUMMER

Liked: Cleanliness, property conditions & facilities
Front desk staff was professional, friendly, and helpful. Room is clean. Food is delicious.
Stayed 1 night in Jan 2026