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3.5 out of 5

"Nice hotel in a good location but our room for the price we paid the room was pretty poor. Holes in the carpet, lack of wall sockets, it was a real ba ... " More

By a verified traveller on Mon 16 Apr 2018

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Hotel Description

Our customers tell us they can't get enough of Hotel Fontan Reforma Mexico's great location. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, free self-parking and a restaurant are available. Built in 1971, this 3.5-star hotel has 240 rooms over 12 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with LCD TVs, room service and rainfall showerheads
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at XQUINA
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre and bicycles to rent
  • Guests have great things to say about the location and the breakfast
  • Steps from Paseo de la Reforma and 7 minutes on foot from Alameda Central

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
€38* Per night/room 31 Jul - 1 Aug

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Master)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Fontan Reforma Mexico ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Fontan Reforma Mexico

Everyone (2)
3 out of 5
Nice hotel in a good location but our room for the price we paid the room was pretty poor. Holes in the carpet, lack of wall sockets, it was a real basic room and I expected more if I'm honest. It was clean but lacked character and amenities to deserve a good rating.

Posted by on 16 Apr 2018

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Comment from Hotel Management

16 Apr 2018 by Gerente de Calidad

Dear guest. I appreciate your valuable time spent on these comments, as you could see, we continue remodeling, this will be gradually, with these actions we will solve the problem of the carpet and plugs, this year will complete the remodeling of all floors, and only We will have a single room model for you our guests, we will take advantage of your observations for a continuous improvement, I hope in the immediate future to see you again here and thank you personally.

4 out of 5

Good location hotel with somewhat unfriendly staff

Pros: Good location close to the central sights and metro. Clean and spacious room, nice views also from the breakfast room on 10th floor
Cons: Rather unfriendly staff, three people enquired whether I had pre-paid for my breakfast. Breakfast quite average, poor bread and no cheese
Good basic services, however breakfast and staff attitude could be improved. Perfect location near the main sights and Hidalgo metro station, but a bit difficult to access due to construction work around the hotel. Reception staff uneven, on arrival very friendly and on departure quite blunt. Waiters spoke little or no English. Three people enquired whether I had pre-paid for my breakfast, showing quite suspicious attitude. Room spacious and clean with good views and amenities, however the cleaner was selective with the trash and returned some on the table!

Posted by , from Helsinki, Finland on 1 Nov 2017

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About the Hotel Fontan Reforma Mexico

Location Paseo De La Reforma 24, Mexico City, CDMX 6040

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3767 square feet (350 square metres) and includes conference rooms. A 24-hour fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly Hotel Fontan Reforma Mexico. Limited free parking is available on a first-come, first-served basis. This 3.5-star Mexico City hotel is smoke free.

  • 1 building
  • 240 guestrooms or units
  • 12 levels
  • 3767 sq ft of conference space
  • 350 sq. m of conference space
  • Built in 1971
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Benito Juarez International Airport (MEX) (10 km / 6.2 mi)
  • Train station: Mexico City Buenavista Station (2 km / 1.3 mi)
  • Metro station: Hidalgo Station (0.2 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Fontan Reforma Mexico offers 240 forms of accommodation with a safe and coffee/tea makers. 22-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.

XQUINA – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.

Cool Corner – This coffee shop serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Terraza – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a smoke detector, a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note bookings with children under 11 years old must include at least 2 registered adults.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards and cash.

For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 250 for adults and MXN 120 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between 7 AM and 7:00 AM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fontan Hotel Mexico
  • Fontan Hotel Reforma
  • Fontan Mexico Hotel
  • Fontan Reforma
  • Fontan Reforma Hotel
  • Fontan Reforma Mexico
  • Hotel Fontan
  • Hotel Fontan Mexico
  • Hotel Fontan Reforma
  • Hotel Fontan Reforma Mexico
  • Hotel Fontan Mexico City
  • Hotel Fontan Reforma Mexico City
  • Fontan Reforma Mexico
  • Hotel Fontan Reforma Mexico Hotel
  • Hotel Fontan Reforma Mexico Mexico City
  • Hotel Fontan Reforma Mexico Hotel Mexico City

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.