Health Concerns Not Addressed
We booked a three-night stay but were immediately met with a strong smoke smell in the rooms and hallways. With our children’s asthma, we realized this posed a serious health risk. Unfortunately, when we requested to cancel the remaining nights due to this issue, we faced poor communication.
The staff stated they had no way of reaching a manager, and despite multiple emails, we received no response. While we understand cancellation policies, it was disappointing that no effort was made to address a legitimate health concern.
Other recurring issues mentioned in previous reviews also remain.