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citizenM New York Times Square

4.0 star property

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Bar (on property)
Bar (on property)
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Bar (on property)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

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218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Radio City Music Hall
    ‪5 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop terrace
CIVILIAN Hotel
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 1,807 reviews
The price is €159
includes taxes & fees
4 Jan - 5 Jan 2026
CIVILIAN Hotel

About this property

citizenM New York Times Square

Hotel with a restaurant, steps from Broadway
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a business center, and a multilingual staff
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Steps from Broadway and 3 minutes by foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1455 out of 1920 reviews
Rating 8 - Good. 324 out of 1920 reviews
Rating 6 - Okay. 82 out of 1920 reviews
Rating 4 - Poor. 34 out of 1920 reviews
Rating 2 - Terrible. 25 out of 1920 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. The staff was absolutely wonderful and the breakfast was delicious.
Stayed 3 nights in Sep 2025

8/10 Good

Spencer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean aside from a stain in the shower. The bed is huge and comfortable. App-controlled room is an interesting idea that mostly works well, but the app takes ages to load every time you open it/switch menus. The iPad in each room works a little better. Staff are very friendly & helpful. There is a water dispenser at the bar that you can use for bottles - both still and sparkling. Elevators are bad. It takes forever to arrive, you can hear cars fully passing you. When it does arrive, it's somehow going the wrong direction and you have to ride it up before it'll go down - every single time someone else gets on the elevator, you have the same conversation about the elevators being terrible. One elevator of the three is The rooms are also noisy because there's no sound isolation to the hallway. You can hear slamming doors and a near-constant dragging noise of the elevator.
Stayed 3 nights in Sep 2025

6/10 Okay

Carol

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our main complaint is the room size which I was not aware of before checking in. Room is equivalent to a cruise ship! Super small, king bed pressed up against the window (so whoever sleeps on that side gets no end table or plugs and has to crawl over the other person to get out.) Also if you need to use the restroom in the middle of the night the only switch turns on all the room lights, waking up the other person. But after you’ve crawled over them they’re probably awake anyways!! Good things - super clean, wonderful staff, nice rooftop bar and lobby atrium. Close to Times Square. Walkable to many places.
One bed pushed against window. All rooms the same.
Very small, narrow entrance to bed. Hard to maneuver with two people.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very unique room and features. The staff was helpful and nice. The hotel was clean and so conveniently located for us.
Stayed 2 nights in May 2025

10/10 Excellent

Karen

Very kind and helpful staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Rob

Stayed 4 nights in Sep 2025

10/10 Excellent

hesham

Travelled with family, Business traveller
Liked: Amenities
Perfect
Stayed 2 nights in Jul 2025

8/10 Good

ADAM, Rochester

Stayed 3 nights in Sep 2025

4/10 Poor

Judy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No washcloths or glasses in the room. No ice machines. Extremely smalk room.Elevator out of service
Stayed 1 night in Sep 2025

10/10 Excellent

Ashley

Stayed 3 nights in Jul 2025

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff to work with (Grace and Ben). Very clean facility and amazing views from the upstairs bar.
Stayed 3 nights in Sep 2025

8/10 Good

Jarvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good overall. The room was tiny(im talking small!) but clean. The staff was friendly and helpful but there were some issues with the elevators. I was made aware but didnt expect it to be that much of a hinderance. Overall for the price and location i give my stay a 7/10
Stayed 5 nights in Sep 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

4/10 Poor

Aaron

Travelled with partner
Liked: Cleanliness, amenities
It was a good location but we had an issue with our shower that was never fixed and also the tv wouldn’t change channels. My wife and I went to the front desk a hand full of times and just got the run around. The lobby was nice though and besides the staff not fixing our issue mostly everyone was nice.
Stayed 5 nights in Sep 2025

10/10 Excellent

Marisa

Stayed 1 night in Sep 2025

6/10 Okay

kuruvilla

Stayed 10 nights in Sep 2025

10/10 Excellent

William

Travelled with family
Liked: Amenities
Great location. City view rooms are small but very well designed. Bit of problem with bed next to window and accessible from only one side but mattress was very, very comfortable.
Stayed 3 nights in Sep 2025

4/10 Poor

GREGORY Emmanuel

Liked: Staff & service
Disliked: Property conditions & facilities
My stay was not as expected due to the constant elevator issues and the grinding industrial sound from one of the elevators that could be heard in guest rooms - and at all hours. I wear ear plugs, and could still hear it. They also took one of the elevators off-line and came up with a bizarre system of making quests stop at either odd, or even numbered floors, so even if one were on the top floor and the only one in the elevator, one had to stop and every single floor in the sequence - I was on the 19F. It would have been much faster to simply let the remaining two elevators to run as normal. The staff was nice and pleasant upon check in, and seemed to be aware the noise and apologized, but couldn't do much about it. I checked out early because of the noise issues and paid for two expensive nights at the Hyatt. It is an OK place, but not one I would stay in again. The rooms are small - the showers are nice. It was clean, but the cleaning staff left clothes in the closet from a previous occupant. Once I arrived at the Hyatt, I could breathe again and had more space and peace and quiet. Still waiting for Expedia to refund my two nights.
Stayed 5 nights in Sep 2025

8/10 Good

earnestine

Travelled with group
Liked: Property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Magic

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
I really liked how the hotel was pretty much near everything and you can just walk out and find places to eat, shop and the subway was right outside the hotel.
Stayed 5 nights in Aug 2025

10/10 Excellent

Emanuel

Stayed 4 nights in Sep 2025

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Cristobal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service modern place I love it
Stayed 4 nights in Sep 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the smart features in the room. The tablet in the room and Android app both worked well to control the lights and curtains. Great lighting and decor in rooms and common spaces. The wall to wall bed and window were great. And the extra wide showerhead was luxurious. I was hesitant to spend $24 on the breakfast but I didn't regret it. It was a classic breakfast buffet with good quality. Good bacon, smoked salmon, fresh orange juice, high quality tea. It was open till 11 which was great for sleeping in. Overall I highly recommend. I appreciate the attention to detail put into just about everything here.
Stayed 1 night in Sep 2025