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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
Bar (on property)
View from property
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪47 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

9.2 out of 10
Wonderful
(23 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | City view

Premium Room, 1 King Bed (View)

8.8 out of 10
Excellent
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

citizenM New York Times Square

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a business center, and a multilingual staff
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Steps from Broadway and 3 minutes by foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses some wind and solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1707 out of 2214 reviews
Rating 8 - Good. 350 out of 2214 reviews
Rating 6 - Okay. 90 out of 2214 reviews
Rating 4 - Poor. 41 out of 2214 reviews
Rating 2 - Terrible. 26 out of 2214 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rick

Staff very friendly, clean room great location.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Stephen

Very clean, easy check in and check out, nice staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities
Terrific hotel and staff.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sergio Alejandro

Liked: Cleanliness, property conditions & facilities
It was an excellent stay, the staff was very friendly and the location is perfect.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Grant David

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff great hotel
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect !!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and went above and beyond to make our stay special.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities
Its was clean staff wonderful great place
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Shawn Lee

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great hotel. This was our 4th time staying with Citizen M and it didn’t disappoint!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in downtown NYC
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and amazing location. Friendly staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities
Great location, clean room, friendly staff.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ciera

Liked: Cleanliness, staff & service, amenities
Amazing hotel
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Great Hotel !! Will stay again!!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet was good, staff were friendly and helpful, and it was easy to control the temperature in the room
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very friendly staff.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Kyla

Liked: Cleanliness, property conditions & facilities
Amazing staff and very nice rooms!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
Room spotless, check in and check out were easy, and right in the middle of everything you can want to do on a weekend trip to NYC.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
The clean room, food, beverages, lobby, the staff is excellent, everything is excellent
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Avigail

Liked: Cleanliness, amenities, property conditions & facilities
Super nice right near all the attractions and close to the stations.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Dustin

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and staff was amazing
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, easy
Stayed 4 nights in Jan 2026

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