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citizenM New York Times Square

4.0 star property

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Bar (on property)
View from property
Bar (on property)
Bar (on property)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

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218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | City view

Premium Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(4 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Tempo by Hilton New York Times Square
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 5,502 reviews
The price is €183
includes taxes & fees
29 Mar - 30 Mar
Tempo by Hilton New York Times Square

About this property

citizenM New York Times Square

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a business center, and a multilingual staff
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Steps from Broadway and 3 minutes by foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1619 out of 2109 reviews
Rating 8 - Good. 338 out of 2109 reviews
Rating 6 - Okay. 85 out of 2109 reviews
Rating 4 - Poor. 40 out of 2109 reviews
Rating 2 - Terrible. 27 out of 2109 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very unique stay. Staff was very friendly and the rooms were very clean. Location was phenomenal as it is right next to the red 1 (my first time in nyc and first time on the subway) and it got is to many locations or near by. We did have issues with the shower as there were times the water was very hot and others it was a struggle trying to figure out how to get out to warm up. But that may have just been user error. Also be aware that the doors are not sound proof going out into the hallway so loud conversations or orher sounds can be heard but i never heard any noises from the walls so you are good there. See no evil pizza was a great spot for pizza going down towards the subway. Just make a reservation if going in the evening.
Stayed 4 nights in Dec 2025

8/10 Good

Peter, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Good location in theatre/times square area.
Stayed 3 nights in Dec 2025

10/10 Excellent

Mya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff. Felt safe. Great bar!
Stayed 5 nights in Dec 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great great location, reasonable rates and friendly helpful staff. But be prepared for a very small room.
Stayed 1 night in Dec 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was ready early. It was clean and has a really cool lighting feature. Gathering areas were very spacious.
Stayed 1 night in Dec 2025

10/10 Excellent

Fiona, Monifieth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff were friendly and helpful. rooftop bar is a total bonus.
Stayed 4 nights in Dec 2025

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Front desk staff was very courteous, no issues. The room, the blackout curtains didn’t close all the way, so at night the lights from outside were beaming into the room making it very hard to fall asleep. We talked to the front desk the next morning and they said maintenance would go fix it during the day. When we got back to our room around 6pm, we tested out the curtains and it was a slight improvement, instead of a 4inch gap, it was a 2inch gap, so we just decided to place our pillows against the curtains to completely block out the lights. The water pressure in the shower was weak. This was our 2nd time staying at this exact location, so we were quite surprised at how different this experience was compared to our prior visit in 2024.
Stayed 6 nights in Dec 2025

4/10 Poor

Tanner

Travelled with group
Liked: Cleanliness, staff & service
Tiny room
Stayed 5 nights in Dec 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was a convenient location and in close proximity to the hotel. Check-in was quick and easy. The lobby and decor were cozy and warm. The room was extremely clean with many modern convenience. It was a bit small, but not a concern. The hotel was in close proximity to all our activities. We'll be back!
Stayed 1 night in Dec 2025

10/10 Excellent

Pam

Stayed 4 nights in Dec 2025

10/10 Excellent

Karen

Stayed 4 nights in Dec 2025

10/10 Excellent

Kelsey Katrina

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great location!
Stayed 4 nights in Oct 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a cute hotel! Excellent location as we were seeing Mamma Mia. Rooms very clean - small but cozy. Bed was very comfortable and the staff was so friendly and welcoming.
Stayed 1 night in Dec 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was spectacular!!! The staff was extremely friendly. The entire property was spotless and decorated very classy !! Was skeptical about the smaller sized rooms but it was perfect!!!! Excellent use of space and everything could be controlled by the in room I pad. Will be back!! The location is perfect … close to Times Square , an abundance of shops , restaurants and subway stations !!
Stayed 4 nights in Dec 2025

10/10 Excellent

Stephanie Burnette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean. Reception staff and bar staff were helpful and polite. Above all excellent location.
Stayed 4 nights in Dec 2025

8/10 Good

Mary Lucille

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was overall clean and tidy. Housekeeping do not appear to clean room every day. Reception and bar staff helpful and friendly. Hotel was in a perfect location for all amenities. We would use this hotel on our next visit. Great stay in NYC.
Stayed 5 nights in Dec 2025

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Lorri

Travelled with group
Liked: Cleanliness, staff & service, amenities
FABULOUS property! Rooms are small but super efficient and contemporary. Comfy bed, great towels and a terrific bathroom/shower. The SERVICE team were amazing! Ask for Ben - he will give you great ideas on where to go in NYC. TERRIFIC location too. This is the place I will stay when I return to NYC. Highly recommend!
Stayed 3 nights in Dec 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for walking to everything
Stayed 4 nights in Dec 2025

10/10 Excellent

Corrine

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel location; close to major midtown attractions and subway stop; area feels safe. Rooms are small, but very clean/comfortable. Makes good use of space available; plenty of room to store clothes, shoes, coats/jackets. Excellent breakfast! Staff very friendly, helpful.
Stayed 5 nights in Dec 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Dec 2025

10/10 Excellent

Jin-Hee

Stayed 4 nights in Dec 2025

10/10 Excellent

Maya

Stayed 1 night in Oct 2025

10/10 Excellent

Oscar

Liked: Cleanliness, property conditions & facilities
Clean and friendly staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Carrie

Stayed 3 nights in Nov 2025

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