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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Exterior
Bar (on property)
Exterior
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
218 West 50th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪3 min walk‬
  • Rockefeller Center
    ‪9 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪56 min drive‬

Room options

View all photos for King Room

King Room | View from room

King Room

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View

King Room - City View

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM New York Times Square

Hotel with a 24-hour fitness center, steps from Broadway
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a business center, and a multilingual staff
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Steps from Broadway and 3 minutes by foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1094 out of 1478 reviews
Rating 8 - Good. 267 out of 1478 reviews
Rating 6 - Okay. 64 out of 1478 reviews
Rating 4 - Poor. 35 out of 1478 reviews
Rating 2 - Terrible. 18 out of 1478 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Stayed 1 night in Jan 2025

10/10 Excellent

Arpine

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Jan 2025

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within limited space, everything is available. The majority of my planned events were in walking distance. Hotel amenities were great!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing! The views from the bedroom window great and eventhough we looked right over the busy streets, you could barely hear a noise. I loved the modern decor and the multi functional iPad for all interior settings. Because we were on the 18th floor I would’ve loved a coffee maker in the room so I could wake up early and have coffee in my little room without having to get dressed and wait for the elevator to get to the lobby. Breakfast was reasonably priced but if you didn’t get there early, the staff was slow to keep it stocked. The reason for my 4 start rating for service… We walked all over Manhattan from there but could easily take the subway if we wanted to go to a more remote area of the city. Fantastic experience
Stayed 3 nights in Jan 2025

8/10 Good

Peter

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Oladire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This size was perfect and close to broadway
Stayed 2 nights in Jan 2025

10/10 Excellent

Takunda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super nice and the location is very convenient!
Stayed 1 night in Jan 2025

8/10 Good

Jean C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very small but okay if you like the person your traveling with. Loved the location and right next to a subway. Super easy to time square and many walkable items.
Stayed 3 nights in Jan 2025

10/10 Excellent

Pavel

Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay
Stayed 4 nights in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Amira Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Excellent hotel. Perfect location and amenities. 100% would recommend to family and friends.
Stayed 7 nights in Jan 2025

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Silva

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was wonderful. Room was small for its price but service was perfect. We enjoyed our stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to time square
Stayed 4 nights in Jan 2025

10/10 Excellent

Christina

Stayed 1 night in Jan 2025

10/10 Excellent

Maykol

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Would recommend.
Stayed 3 nights in Jan 2025

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 4 nights in Jan 2025

10/10 Excellent

Sydney

Stayed 4 nights in Nov 2024

10/10 Excellent

Tony, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and we got a free upgrade to a higher floor to avoid the street sounds
Stayed 3 nights in Jan 2025

6/10 Okay

sando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025