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voco The Franklin New York by IHG

3.5 star property

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Photo gallery for voco The Franklin New York by IHG

Exterior
Exterior
Premium bedding, pillow-top beds, in-room safe, individually decorated
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
164 E 87th St, New York, NY, 10128
  • Place, Solomon R. Guggenheim Museum
    ‪6 min walk‬
  • Place, Central Park
    ‪8 min walk‬
  • Place, Metropolitan Museum of Art
    ‪10 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪29 min drive‬

Room options

Standard Double Room

  • Sleeps 2

Standard Queen Room

  • Sleeps 2

View all photos for Standard Two Double Room

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Two Double Room

  • Sleeps 4

View all photos for Premium Corner Queen Room

Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Corner Queen Room

  • Sleeps 2

Premium King Room

  • Sleeps 2

View all photos for Mobility Accessible Double Room with Roll in Shower

Premium bedding, pillow-top beds, in-room safe, individually decorated

Mobility Accessible Double Room with Roll in Shower

  • Sleeps 2

View all photos for Mobility Accessible Double Room with Tub

Premium bedding, pillow-top beds, in-room safe, individually decorated

Mobility Accessible Double Room with Tub

  • Sleeps 2

View all photos for Hearing Accessible Queen Room

Premium bedding, pillow-top beds, in-room safe, individually decorated

Hearing Accessible Queen Room

  • Sleeps 2

Hearing Accessible Premium King Room

  • Sleeps 2

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Queen Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(8 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed, Accessible Bathtub (Cosy, Mobility)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Double Bed, Accessible Bathtub (Cosy, Mobility)

8.4 out of 10
Very good
(11 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Roll-in Shower (Mobility Accessible)

Standard Room, 1 Double Bed, Roll-in Shower (Mobility Accessible)

Standard Room, 1 Double Bed, Roll-in Shower (Mobility Accessible)

7.6 out of 10
Good
(5 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Cosy)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Double Bed (Cosy)

9.0 out of 10
Wonderful
(11 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(30 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Room, 1 Queen Bed

8.4 out of 10
Very good
(15 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Cosy)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Queen Bed (Cosy)

8.6 out of 10
Excellent
(34 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(48 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

voco The Franklin New York by IHG

Hotel with a coffee shop, 9-minute walk to Central Park
A coffee shop/cafe, self parking, and coffee/tea in a common area are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and express check-out are onsite.
Voco The Franklin New York by IHG offers 49 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of the helpful staff at voco The Franklin New York by IHG. During your stay, you're just a quick walk from Central Park. Free WiFi in public areas, a coffee shop/cafe, and concierge services are available.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop
  • Self parking available for a fee
  • Services include a concierge, a porter, and luggage storage
  • Guests have good things to say about the accommodations for the cleanliness and overall comfort
  • Within a 15-minute walk of Central Park and Metropolitan Museum of Art
  • Pets welcome for a fee
There's a coffee shop/cafe on site. WiFi is free in public spaces. The boutique voco The Franklin New York by IHG also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee. A complete renovation of voco The Franklin New York by IHG was completed in October 2020.

This New York hotel is smoke free.

Coffee Shop - Onsite coffee shop.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 45 per day)
  • Secured parking on site (USD 45 per day)

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Coffee Shop

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • Renovated entire property - October 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch TV with premium cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Weight limit: 67 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 11.48 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: USD 45 per day
  • Nearby parking fee: USD 45 per day(10 ft away; open 24 hours)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Franklin Hotel
Franklin Hotel New York
Franklin New York
Hotel Franklin

voco The Franklin New York by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 595 out of 848 reviews
Rating 8 - Good. 180 out of 848 reviews
Rating 6 - Okay. 40 out of 848 reviews
Rating 4 - Poor. 18 out of 848 reviews
Rating 2 - Terrible. 15 out of 848 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric, Oxnard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location nice clean property
Stayed 3 nights in Sep 2025

8/10 Good

Jane, Farmington

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to museums. Staff is very proficient and helpful. Parking next door is convenient and staff friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Lillian A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

A night at the franklin

Staff was a lady at the desk and she was very nice and carried an ice bucket for me to my room. The AC wasn’t working properly - and the system to change the AC is very complicated - the room was teeny tiny as was bathroom. It was all okay but more like a holiday inn than a hotel. I had very noisy neighbors throughout the night and was woken up numerous times-I wouldn’t choose that hotel again.
Stayed 1 night in Sep 2025

10/10 Excellent

Denean

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Close proximity to Central Park and museums.
Stayed 3 nights in Aug 2025

8/10 Good

james

Disliked: Cleanliness
Stayed 2 nights in Aug 2025

6/10 Okay

Herman

Liked: Cleanliness
Disliked: Room comfort

T

Stayed 1 night in Aug 2025

10/10 Excellent

Elan

Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient to where we needed to be. Staff very helpful. Entrance was not handicap accessible. Bit noisy on streetside. But room was comfortable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Stayed 3 nights in Aug 2025

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Prefect hotel for my visit in UES. Staff was nice, Rooms arent huge but they were clean and the bed was extremely comfortable. Plus there was a nespresso machine and complimentary bottled water so convenient for an early cup of coffee. I would definitely stay here again. Note that there are at least 4 steps to enter lobby.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but very clean and the staff were extremely helpful, friendly and helpful
Stayed 2 nights in Aug 2025

10/10 Excellent

Georgiena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location on Manhattan's Upper East Side. Museums, restaurants, Central Park are all close by. We stayed here because its 10 short blocks to Lenox Hill Hospital. For out-of-towners -- know that the rooms are small, but hopefully you will be out exploring this great city. Very welcoming staff, cozy. We will stay there again.
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good Trip

Stayed 3 nights in Aug 2025

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator kept breaking. Front desk very friendly. Should not talk politics with guests!!!
Stayed 2 nights in Aug 2025

8/10 Good

Jina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is convenient. The price is good for NYC. The rooms are very small. The bed is comfortable and the employees are helpful and polite.
Stayed 3 nights in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at the hotel at 3:30pm ( 30 minutes past check-in). Our room was not ready and they couldn’t tell us when it would be… we were there to attend a shiva service so were forced to get ready in a public bathroom and leave our luggage in another families accommodations. We were told we would be called when the room was ready but did not receive a call. We had to go back to the front desk to find out our when we could get into the room ( past the time of our service). We were not able to get into our room till the evening when we arrived back only to find out that they had overbooked many rooms during our day. The rooms are extremely small and the AC stopped working in the middle of the night. Will not book again in the future.
Stayed 1 night in Aug 2025

8/10 Good

Zion

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Jul 2025

8/10 Good

Reza, Kirkland

Small room
Stayed 3 nights in Aug 2025

10/10 Excellent

juanita

Stayed 2 nights in Jul 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice staff. Small rooms. Will come back.
Stayed 6 nights in Jul 2025

10/10 Excellent

Andy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot in Upper East Side

Terrific little hotel. Clean, very well located. Just extremely tight.
Stayed 7 nights in Jul 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small hotel with great staff and excellent location. Rooms are very small so if you're someone who likes to spend a lot of time in your room, this is probably not for you if you're more than 1 person. But we were out and about most of the time so it was perfect for us. Two suggestions: the outdoor patio needs attention in order for guests to use and it would be helpful if the room with multiple tables could be opened before 9am since the available tables around the coffee area filled up quickly. We will definitely stay here on our next visit.
Stayed 2 nights in Jul 2025