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Niseko Grand Hotel

3.0 star property

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Photo gallery for Niseko Grand Hotel

A traditional Japanese onsen with multiple hot springs, wooden walkways, and surrounding lush greenery.
A buffet with various dishes and utensils.
A hot spring surrounded by rocks and autumn foliage.
A restaurant with wooden tables and chairs, a patterned carpet, and a large window with a view of snow-covered trees.
A hot spring area with a wooden gazebo, tiled flooring, and a fenced enclosure.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
412 Niseko, Niseko, Hokkaido, 048-1511
  • Place, Niseko-Shakotan-Otarukaigan Quasi-National Park
    ā€Ŗ1 min walkā€¬
  • Place, Kanro-sui
    ā€Ŗ1 min walkā€¬
  • Place, Niseko Moiwa Ski Resort
    ā€Ŗ17 min walkā€¬

Room options

View all photos for Twin Room

Twin Room

Twin Room

7.8 out of 10
Good
(9 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Japanese Style Room

A room with tatami mats, a television, a small table, and a window with curtains.

Japanese Style Room

  • 24 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Japanese Western Style Room

Japanese Western Style Room

Japanese Western Style Room

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Sleeps 6
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Niseko Grand Hotel

Niseko Grand Hotel offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and hot springs.
Niseko Grand Hotel offers 69 air-conditioned accommodations with safes and slippers. 20-inch LED televisions come with digital channels. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Niseko hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature shared men and women areas. There are hot springs on site.
During your stay at Niseko Grand Hotel, you're just a quick walk from Kanro-sui. You'll find features like free WiFi in public areas, free self parking, and free train station pick-up service.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, conference space, and a gift shop
  • Onsite recreation includes hot springs and ski equipment rentals
  • Just a 2-minute drive from Niseko Moiwa Ski Resort and a few minutes from Niseko Annupuri International Ski Area
  • Free ski, train station, and bus station shuttle service
Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes.

There's a restaurant on site. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this 3-star Niseko hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:30 AM.
Dining Akasaka - This restaurant serves breakfast and dinner.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 9:00 AM to 6:00 PM
  • Train station shuttle on request
  • Free bus station shuttle
  • Free ski shuttle
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,200 for adults and JPY 1,540 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 6,600; reservation required

Restaurants on site

  • Dining Akasaka

Things to do

  • Hot springs
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage
  • Snow sports gear

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 2,110 square feet of conference space

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Shared men and women areas
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 20-inch LED TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

This property offers transfers from the train station and bus station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100ā€“10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1540 for children
  • Late check-out fee: JPY 3300 (subject to availability)
  • Hosted evening meal: JPY 6600

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Apple Pay, PayPay, Merpay, R Pay, and WeChat Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Niseko Grand Hotel offers transfers from the train station and bus station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are welcome to use the onsite public bathing facilities.

Property is also known as

Niseko Grand Hotel
Niseko Grand
Niseko Grand Hotel Hotel
Niseko Grand Hotel Niseko
Niseko Grand Hotel Hotel Niseko

Niseko Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 84 out of 347 reviews
Rating 8 - Good. 137 out of 347 reviews
Rating 6 - Okay. 84 out of 347 reviews
Rating 4 - Poor. 25 out of 347 reviews
Rating 2 - Terrible. 17 out of 347 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but not close to the slopes. There is a frequent shuttle bus if you're ok with that.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included breakfast was excellent, the staff was great, and the onsen was very nice
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent everywhere you turnedā€¦.the restaurant staff and food quality was exceptional!
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and onsen were amazing! Clean facility and accommodation.
Stayed 4 nights in Feb 2025
Verified

8/10 Good

H Y Papana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice staffs and beautiful onsen
Stayed 7 nights in Dec 2024
Verified

8/10 Good

Karly

Liked: Amenities
Disliked: Property conditions & facilities
Property is dated, but onsen and shuttle around the mountain made it a good stay.
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

HWA JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful hotel

hotel was good. staff service was excellent. I recommend this hotel
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shared onsen
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You cannot find any place better! The spa is old but amazing. I'd definitely come back in winter.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Verified traveller

Liked: Staff & service

Good stay

The onsen is good but the hotel is overall a bit old. The price is reasonable with breakfast included.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prince Hotel

Location was really good. Only about a 7 min walk to subway station. Hotel was amazing. I booked the club floor room, so could have spent zero yen on food for the whole trip if I really wanted to. The bar was absolutely perfect. Cocktails were amazing.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not far from the Annapuri Lifts and has regular shuttle busses heading to all the ski slopes! Also, the reason I chose it is the awesome onsen and large outside rotemburo! We were able to combine skiing and onsen enjoyment! Breakfast buffet was very good as well. Good value for the money and super friendly and helpful staff!
Stayed 6 nights in Jan 2025
Verified

8/10 Good

YOUNG

Liked: Staff & service, room comfort
The hotel was generally so good and satisfying. All staff were kind and attentive, Onsen was very great, especially, the best thing was that we can enjoy it with all family members at the outdoor area~!!! Also, Breakfast and dinner were super delicious ~!!! This is highly recommended~~šŸ˜ But, one thing to be improved is bedding. There were some stains and dustā€¦ should be kept clean.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

kade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Best onsen
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Juan Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible open-air bath -- recommend visiting in the winter. Not a lot of areas close by to eat, but accessible via car.
Verified

6/10 Okay

CHEUK TUNG

Liked: Staff & service
Staff are nice. The service was perfect. We love the onsen and breakfast. Just the furniture are too old and defective, not a classic style but really old. But it is still very good experience as the price is very reasonable.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service
We actually loved staying here and the food upstairs in the restaurant is excellent. The rooms are comfy and the access to the mixed onsen is excellent. Probably one of our favourite parts. I will say that the shower in the rooms were very average. Plenty of hot water but itā€™s a very small setup and feels more like a van than a hotel.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Steffen

Liked: Staff & service
Service was excellent, rooms are Japanese style and partly newly renovated. Breakfast and restaurant is nice. The Hotel is quite old and the inside Onsen needs some renovation. Outside onsen is wonderful but many foreigners ignore rules, which is sad (eg. drink beer in onsen or women come to menā€™s area). For skiing the hotel is perfect and provides great value for its rates.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Onsen at the hotel. Staff is very welcoming and helpful. Breakfast is great at the hotel. The only downside is the distance to most restaurants. Shuttle service to the ski hills is super convenient and well timed. Would suggest renting a car if you have a group of 4 or more. Great experience though, definitely recommend.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, tea and kimonos in the room, heated toto toilet, great lighting, plenty of space for clothes & luggage in the room. Warm, welcoming staff, English was good and a great Onsen!! Nice to share the outside mineral water lagoon with my husband. Felt like a ski lodge enjoyed all the fellow skiers on the bus to 10 minute drive to Annupuri resort frequent schedule.
Stayed 4 nights in Jan 2024
Verified

8/10 Good

Winnie

Liked: Cleanliness
The hotel is dated; however, the outdoor onsen is a great experience. Mr. Y. Onimaru at the Front Desk was very friendly and provided excellence customer services during our stay. The breakfast is a combination of Japanese and western style. It is very yummy. Our original booking was a traditional Japanese room but found out there is no shower/bathing area inside the room which was unexpected. Ms. Sato at the Front Desk helped and moved us to a Japanese/Western room the next day so we had our own shower area and were able to experience sleeping on the tatami. The hotel provides shuttle services to 3 different ski resorts; however, the schedule to and back from Hirafu is very limited (even during peak season). They should consider providing shuttle services the same schedule as going to Annipuli during peak season. Need to take a taxi from Niseko Village back after dinner. It costs USD $40-50 each time. May stay again because of the onsen and breakfast.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Bruce

Liked: Staff & service
Disliked: Property conditions & facilities
The dinners were the same every night wiht little variation. Not good for a week's stay. Facilities are run down.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Staff not very friendly, but okay
Stayed 5 nights in Mar 2024
Verified

8/10 Good

Roshelle Han

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location if you plan on skiing/snowboarding in Annupuri or Grand Hirafu area as their free shuttle goes there and back. If you want to eat though, there's only a few options as taxi is limited if you didn't rent a car. They do have free breakfast which is delicious and their dinner buffet sufficed but not for the price of Ā„4500/ person. The free onsen is the highlight after a long day at the slopes. The staff are helpful and friendly. Don't expect a free late checkout as you pay more per hour per room rate. They do offer pick up and drop off shuttle to the bus station for Sapporo/CTS airport. All in all, the stay was great for our family of 7.
Stayed 3 nights in Jan 2025
Verified

4/10 Poor

Gabriele

Disliked: Staff & service, property conditions & facilities

Old and tired

The hotel needs a good renovation. Very old and tired. The rooms I booked (Japanese style vs western style) were not respected, and one of the rooms did not have a shower. The onsen is good but too many people using it do not how to behave and really ruin the experience.
Stayed 2 nights in Feb 2024