Obzor Hotels with Pool

"We booked the room and then we attempted to contact the property countless times to confirm our reservation and no one answered the phone. On arrival were met by a staff member that should not be working in hospitality as he never said any welcoming words. On the way to our room we realised that we made a huge mistake as the dirt in the corridors was indescribable and unfortunately the smell of food such as fry macro and variety of off soup we’re almost chocking us; never mind that when I entered the room I realised that the room itself was worst than the corridors, when tried to get a shower the shower was broken which was fixed but the toilet flush wasn’t working properly and I did have to fill 10 litres of water bottle and use it to flush the toilet.This also was reported but for four days we were there no one did fixed the issue. In the morning we miss the breakfast but when we went to the snack bar it become clear to us why there was bad smell in the corridor as the staff were frying everything in a black oil, the tables and food areas were disgusting. Food at the snack bar is disgusting and not safe to eat. Nobody from the hotels chefs follow food hygiene guidelines and checked the temperature of the hot dishes during my stay! Kitchen staff did not speak any different languages like English. There is no description of the food nobody knows what they eating! No information about food allergy! The hotel description are 4 stars but did not meet the criteria for 2 stars!"

"We loved our stay at Sol Luna Bay!! Thank you! We felt like every day the hotel was exceeding our expectations. The animation staff was amazing, and our kids loved the mini kids club! There was always something to o for them.We happened to stay at the hotel while our son was turning 5. To our surprise he received some treats from the hotel with a heartwarming note! The hotel was always clean and well maintained. There was a big variety of food, fresh and delicious. All five members of our family could always find something that they loved. The ladies on the kitchen and in the dining room were very nice and friendly. Another surprise was a special dinner on Saturday which happened to be our last night with decorated dining room, music, champagne and party on the beach! We will definitely recommend this hotel to our friends. "