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Metcalfe Hotel Ottawa by Gray Collection

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Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

Lobby lounge
Lobby
Hallway
Lobby lounge
Front of property
Luxury
VIP Access
4.0 star property
9.4

Exceptional

Upscale hotel remodelled in 2022 and located near National Arts Centre

Located close to Confederation Park and Ottawa City Hall, Metcalfe Hotel Ottawa by Gray Collection provides a hair salon, a library and dry cleaning/laundry services. Be sure to enjoy a meal at Cocotte, the on-site bistro. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • Place, National Arts Centre
    ‪3 min walk‬
  • Place, Rideau Centre
    ‪7 min walk‬
  • Place, Parliament Hill
    ‪8 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(32 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(49 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Bedrooms

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Queen)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 Queen Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(33 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

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About this property

Metcalfe Hotel Ottawa by Gray Collection

This smoke-free hotel features a restaurant, a fitness center, and valet parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Metcalfe Hotel Ottawa by Gray Collection offers 108 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Metcalfe Hotel Ottawa by Gray Collection. During your stay, you're just a quick walk from Rideau Canal. Free WiFi in public areas, a restaurant, and a gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the bistro
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the overall comfort and cleanliness
  • Just a 3-minute walk from Confederation Park and 5 minutes by foot from National Arts Centre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. There are 6 meeting rooms available. A fitness center, a library, and multilingual staff are also featured at Metcalfe Hotel Ottawa by Gray Collection. Parking is available for a fee. A complete renovation of Metcalfe Hotel Ottawa by Gray Collection was completed in July 2022.

This 4-star Ottawa hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 1:00 PM.
Cocotte - Onsite bistro.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (CAD 47 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Gym
  • Library

Family friendly

  • Children's games
  • In-room cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Metcalfe Hotel Ottawa by Gray Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1206 out of 1563 reviews
Rating 8 - Good. 252 out of 1563 reviews
Rating 6 - Okay. 56 out of 1563 reviews
Rating 4 - Poor. 31 out of 1563 reviews
Rating 2 - Terrible. 18 out of 1563 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! The restaurant, the location and the staff are top notch.
Stayed 4 nights in Jan 2026

10/10 Excellent

Mayank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay!! Great location! Really friendly and welcoming staff!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jenna

Stayed 1 night in Jan 2026

8/10 Good

Nicole, Windsor

Travelled with partner
Liked: Cleanliness
Room was clean
Stayed 3 nights in Nov 2025

10/10 Excellent

Luanda

Stayed 2 nights in Jan 2026

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
I’ve never had this kind of amazing service before staff is the best they will help you with anything tbh this is better than any 5 star I’ve ever been in ,beds are like a firm though so maybe t extra comfy but still amazing
Stayed 1 night in Jan 2026

6/10 Okay

Mozhdeh

Disliked: Cleanliness
The staff are nice. The rooms are quite average. This is rather an old property. My experience was not very good because on my first night I noticed bed sheets were quite dirty, as if they were not changed since the last guest. I had to sleep in my outdoor clothes! Next morning I told the reception and asked that they change the sheets but they didn't, and I had to ask them again after I returned to hotel and finally it got changed!
Stayed 3 nights in Jan 2026

8/10 Good

Andre

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and staff courteous. Bed was made but not to perfection. But overall lovely place and very good environment.
Stayed 3 nights in Jan 2026

10/10 Excellent

Joseph

Stayed 1 night in Jan 2026

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Metcalfe is a pretty hotel, with clean room. The staff goes over and beyond to please you. Julian at front desk on Saturday was amazing. Same one of the restaurant's staff who accommodated us for breakfast on Sunday without reservation at almost full capacity. Extraordinary staff. Thank you, guys. We'll surely come back.
Stayed 1 night in Jan 2026

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful! The room was spotless and the staff was very attentive.
Stayed 2 nights in Jan 2026

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the desk is always so friendly and welcoming. My girlfriend and I have stayed at this hotel several times now and it is our go-to place in Ottawa. Ideally located, clean and affordable. I have nothing negative to say about the Metcalfe.
Stayed 1 night in Jan 2026

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious, the hotel lobby was warm and inviting and the restaurant food was delicious! I highly recommend the eggs Benedict😋
Stayed 2 nights in Jan 2026

10/10 Excellent

Alexei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Ottawa
Stayed 1 night in Jan 2026

10/10 Excellent

isabella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room with modern farmhouse bathroom; courteous staff offering diligent and curated customer service; excellent food at La Cocotte restaurant for both dinner and brunch. Highly recommend!
Stayed 1 night in Jan 2026

10/10 Excellent

VANESSA

Stayed 2 nights in Jan 2026

10/10 Excellent

Riyam, HAMILTON

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff were very nice and they accommodated everything we asked for
Stayed 3 nights in Jan 2026

10/10 Excellent

Silvia Saveria, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with excellent staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Branden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern and very clean, friendly staff. Great location, extremely walkable.
Stayed 1 night in Jan 2026

10/10 Excellent

Michel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, lovely lobby
Stayed 1 night in Jan 2026

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities
Lovely room and the dining room was a real treat. Thoroughly enjoyed the salmon tartate, nicoise, steak frites and the pecan pie :) Highly recommend! We'll be back.
Stayed 1 night in Jan 2026

10/10 Excellent

Patrice

Stayed 1 night in Jan 2026

10/10 Excellent

Terry

Stayed 2 nights in Jan 2026

10/10 Excellent

Corrado

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2026

10/10 Excellent

Natasha

Stayed 2 nights in Jan 2026