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Hôtel de Crillon A Rosewood Hotel

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Courtyard
Creator video
Serves dinner and happy hour
Serves dinner and happy hour
4 restaurants; breakfast, lunch, dinner and brunch served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
10 Place de la Concorde, Champs Elysees, Paris, 75008
  • Place, Rue de Rivoli
    ‪1 min walk‬
  • Place, Rue du Faubourg Saint-Honore
    ‪1 min walk‬
  • Place, Champs-Élysées
    ‪3 min walk‬
  • Airport, Paris (CDG-Roissy-Charles de Gaulle)
    ‪53 min drive‬

Room options

View all photos for Grand Premier King

A hotel room with a large bed, a desk, a chair, a sofa, and a television.

Grand Premier King

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Premier King

A hotel room with a large bed, a desk with a chair, a sofa, and two lamps.

Grand Premier King

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room

Premier Room

Premier Room

8.6 out of 10
Excellent
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Atelier d Artiste Suite, L Ecrivain

Atelier d Artiste Suite, L Ecrivain

Atelier d Artiste Suite, L Ecrivain

  • City view
  • 110 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Duc de Crillon Suite

Duc de Crillon Suite

Duc de Crillon Suite

  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Jardin

Suite Jardin

Suite Jardin

  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Premier Suite

Grand Premier Suite

Grand Premier Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Atelier d Artiste Suite, Le Peintre

A modern hotel room with a balcony, a large bed, a sofa, and a dining area.

Atelier d Artiste Suite, Le Peintre

  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Grand Premier Double

1 bedroom, premium bedding, minibar, in-room safe

Grand Premier Double

  • 42 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Atelier d Artiste Suite, Le Poète

Atelier d Artiste Suite, Le Poète

Atelier d Artiste Suite, Le Poète

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite Louis XV

Suite Louis XV

Suite Louis XV

  • City view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Appartement Eiffel

Grand Appartement Eiffel

Grand Appartement Eiffel

  • City view
  • 125 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Appartement Concorde

120-cm flat-screen TV with satellite channels, TV, video game console

Grand Appartement Concorde

  • City view
  • 176 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Signature Suite Bernstein

Signature Suite Bernstein

Signature Suite Bernstein

  • City view
  • 234 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Room

Junior Room

Junior Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Apartment

120-cm flat-screen TV with satellite channels, TV, video game console

Grand Apartment

  • City view
  • 1 bedroom
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed
  • Free Wi-Fi

Similar properties

Breakfast, lunch and dinner served
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4.5 out of 5, Wonderful, 1,003 reviews
The price is €533
includes taxes & fees
29 Jul - 30 Jul
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About this property

Hôtel de Crillon A Rosewood Hotel

This smoke-free palace features 4 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Hôtel de Crillon A Rosewood Hotel offers 124 accommodations with minibars and espresso makers. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. A pillow menu is available. 120-cm flat-screen televisions come with premium satellite channels, video-game consoles, and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and computer monitors, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include safes and complimentary newspapers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the palace include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sense has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.
During your stay at Hôtel de Crillon A Rosewood Hotel, you're just a quick walk from Champs-Élysées. Free WiFi in public areas, 4 restaurants, and a full-service spa are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy French cuisine with garden views at L'Ecrin, one of the property's 4 restaurants
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, body wraps, or body scrubs at Sense
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Rue du Faubourg Saint-Honore and Rue de Rivoli
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hôtel de Crillon A Rosewood Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and coworking spaces. A fitness center, spa services, and a library are also featured at the luxury Hôtel de Crillon A Rosewood Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Paris palace is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
L'Ecrin - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.
Nonos & Comestible - This brasserie specializes in French cuisine and serves lunch and dinner. Reservations are required. Open daily.
Jardin d'Hiver - This restaurant specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
Butterfly - This restaurant specializes in French cuisine. Open daily.
Bar les Ambassadeurs - This cocktail bar serves dinner only. Happy hour is offered. Open daily.
24-hour room service is available.

Awards and affiliations

Hôtel de Crillon A Rosewood Hotel is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Secured, covered valet parking on site (EUR 55 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 65 to 75 per person
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar les Ambassadeurs
  • Butterfly
  • Jardin d'Hiver
  • L'Ecrin
  • Nonos & Comestible

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Coworking space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in room
  • Lift (120 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 120-cm flat-screen TV with premium cable/satellite channels
  • Hulu
  • Netflix
  • Pay films
  • Smart speaker
  • Streaming services
  • Video game console
  • Video games

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Printer
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 50.00 per pet, per night
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 200.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 15.93 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 65 to 75 per person
  • Airport shuttle fee: EUR 300 per vehicle (one-way)
  • Covered valet parking fee: EUR 55 per night (in/out privileges)
  • Pet fee: EUR 50.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hôtel de Crillon A Rosewood Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the palace before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Crillon Paris
Hôtel Crillon
Crillon Paris
Crillon
De Crillon Paris
De Crillon Hotel
De Crillon A Rosewood Paris
Hôtel de Crillon A Rosewood Hotel Paris
Hôtel de Crillon A Rosewood Hotel Palace
Hôtel de Crillon A Rosewood Hotel Palace Paris

Hôtel de Crillon A Rosewood Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 179 out of 218 reviews
Rating 8 - Good. 20 out of 218 reviews
Rating 6 - Okay. 11 out of 218 reviews
Rating 4 - Poor. 5 out of 218 reviews
Rating 2 - Terrible. 3 out of 218 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Classic elegance and top tier service. Excellent restaurant
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply superb, everything !!!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was situated perfectly in the center of Paris, the staff was top notch, the room and facilities were impressive and the stay was simply wonderful!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

MARICRUZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An extraordinary place to stay!
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a venerable and beautiful property—so very French in atmosphere and the staff is delightful!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

fene

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Christopher

Property was great
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Domitille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic! I’ve stayed here many times and it’s the best of the best! Paris can’t get more magical if you stay at The Crillon
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel with nice and renewed rooms. The personnel is very professional and make all the efforts to please you. I will definitely recommend and stay in my next trip to Paris
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property in the center of Paris. It was close to museums, gardens, shopping and restaurants! Service was excellent! Highly recommend!
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Koji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent stay. Eventually, there was an event with World Cup Succor team of France came into 2nd floor balcony during our stay.
Verified

10/10 Excellent

KATHRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Service and location are unparalleled. The flowers are stunning! Add to the magical experience of Paris.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

HOSS

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is a good hotel except they did not give us a room that was in a quiet place and our room was next to the elevator
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing and worth it

Great facility was amazing staff who gets out of its way it’s all please the guest. Extremely expensive hotel, but if you got the means why not panther yourself. Amazing location and the heart of Paris.
Stayed 4 nights in Jun 2022
Verified

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property, one of the most beautiful in Paris. Great location. The room was on the smaller size and the staff was all very polite but were not quite as attentive and anticipatory of your needs as you would expect of a hotel at this level and price.
Stayed 4 nights in May 2024
Verified

6/10 Okay

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s too expensive for what you get. Small rooms. Just a regular hotel in a nice location.
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
The staff was available by text. They went beyond to make my wife’s birthday. They were exceptional. And the facility was immaculate and the service five stars.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
This is the nicest hotel I have ever stayed in. The staff are all the best of the best. The hotel has a recent redesign that keeps all of the old world splendor with all of the newest technology and design. All of the public rooms are really well done but not at all stuffy. The food is excellent at all of them most particularly at lecren. As as American I hate to say this but there really is nothing more elegant and romantic than Paris at this hotel
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I travel extensively, staying only in 4 and 5 star locations. This hotel easily ranks in the top five (maybe number one) of anywhere we have stayed. Rooms and amenities with fantastic. Staff were friendly (all spoke English). Food was excellent. Only knock was that the concierge couldn’t get my wife a reservation at Hermes to look at purses. However, it was Fashion Week, so I expect that things were a bit unusual.
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most amazing experience I have ever had at a hotel - and not only have stayed at many luxury properties before, I have worked at them as well. The service was IMPECCABLE, but the decor and attention to detail? UNMATCHED!! Truly the best experience of my life - spring for a higher-end suite, your amazement will never subside!!
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

KATHRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional across the board. Definition of luxury. No stone unturned. Nothing left to chance. Location is superior. Each detail and client experience is taken seriously. Though it is very chic and elegant, it is still not overly uptight. Very secure. Staff is highly trained and highly professional. Could say more - all positive.
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in many 5 star hotels in Paris during my previous visits to Paris. The Crillon has surpassed my stay at other hotels in the same category. The staff and personal butlers will quickly tend to any task that you request. The hotel bar is very sociable with live entertainment, and the food is delicious. The cocktail menu is ingenious with a wonderful “course” design. Very elegant interior design within the main lobbies, while our suites were both chic and modern with all the fixtures and amenities one would expect of such fine surroundings. I also find that it has the most central location at the Place de Concorde. With all the five star hotel options available in Paris, I would certainly select the Hotel de Crillon again.
Stayed 4 nights in Jun 2023
Verified

2/10 Terrible

jessica

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Room so small and not comfortable at all

This hotel Crillon Rosewood group is brand new, Lobby area and restaurant is good but the room so small and in Bed room area doesn't have trash bin, doesn't have tea bag and coffee and also doesn't have kettel to boil hot water, service so bad... definitely not recommend for this price, Le Meurice is still the best in Paris, Excellent service. I am very disappointed with hotel Crillon in Paris
Stayed 1 night in Oct 2017
Verified

4/10 Poor

Craig

Liked: Cleanliness, amenities, property conditions & facilities
When we explained that our room was super hot, they said they would look into it, but dont seem to have bothered, or at least never responded to us. Not what I expect when I am paying over $2000 a night for a tiny shoebox of a room, even in Paris.
Verified

2/10 Terrible

Xiaoling

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s my 4th stay here in the past 5yrs and it used to be my favorite hotel in the world, but the charm seemed lost post Covid. Everyday there’s something: wrong order taken at the breakfast or the staff forgot our order (multiple times), delivery took forever s’est the concierge said they are on the way, nobody at the front desk for 30mins, asking for check can take another 10-15mins. No much greeting though we stayed here for 10 days. Guest relations suggested to make special arrangements after the 1st claim but never came back to us. Not sure what happened, could be the management, training or recruitment: staffs looked unhappy and in a hustle, indeed it’s in the middle of Fashion week but I didn’t sense a shortage of staffing as there are often many staffs gathering but not delivering the job. We shared the frustration at the checkout and the response was “ok” and “alright”. I’ve stayed at all of the palace hotel in Paris, for work and private, and this time was for a hotel screening for our next company event. I simply don’t think Crillion can provide the level of hospitality we required.
Stayed 6 nights in Jul 2022