2/10 Terrible
Noria
Travelled with family
8 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced, mismanaged hotel — and Expedia offers no support even during a health-related crisis
Our 4-night stay at this hotel was a complete disappointment — and Expedia’s failure to step up when it mattered most made everything worse.
1. Hotel: False advertising and no onsite management
The elevator was out of service the entire time, despite being listed as a key amenity. This created serious problems for a guest with mobility issues and knee problems. Staff were powerless to offer help and unable to contact anyone in management — which was essentially non-existent throughout our stay. One receptionist, in a stunning show of arrogance and incompetence, told us “the elevator isn’t broken — a technician is coming to fix it.” It never worked once.
Rooms were stuffy and poorly ventilated, and the air conditioning unit was badly placed — blowing directly onto the bed. We had to request a room change due to health concerns related to the carpeting, which the staff struggled to communicate clearly, at first suggesting the same room would somehow be “modified.”
Breakfast felt like a school cafeteria — overcrowded, with far too few tables and no system for checking in. Instead, staff disrupted guests mid-meal asking for room numbers — awkward and unprofessional.
2. Expedia: Zero empathy, zero protection
We paid over $300 CAD per night, only to see the same room and dates drop to $16 CAD within 12 hours on Expedia. When we contacted customer support, they showed no willingness
Noria
Stayed 5 nights in Aug 2025
